Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,791 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent my new frames for reglazing along with a pair of my current glasses so that Newlenses could take the measurements for my varifocals. I received my new glasses within 8 days and I am delighted. My new glasses are perfect and so reasonably priced. I will definitely use Newlenses again and would recommend them to anyone. They cost half the price of my local optician. Thank you Newlenses and a big thank you to Adam for his speedy response to my initial enquiry.”

Helpful Report

Posted 9 years ago

“Amazing service. I was kept up to date every step of the way from when my glasses had been received to when they were processing my order to when it had been dispatched.”

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Posted 9 years ago

“Quick service and glasses returned in perfect condition. I would use again and would highly recommend”

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Posted 9 years ago

“I used Newlenses in the hope that my prescription would be a quick turn around for replacement lenses. I wasn't so lucky as it took 11 days, not including the Bankholiday Monday. I selected the 'Bronze' package for single vision which means, 1.5 index optical lenses with Scratch resistant, Anti-reflective, UV filter coating and added No Tint. (One stage up from the basic package) I didn't receive an email to let me know my glasses had arrived with them safely, so I had to call a few times to be informed that they are being prossesd. On four occasions I didn't receive a call back in relation to how far down the prosses they were. Only an email to thank me for my call and informing me they would get back to me. They never did reply to any calls or emails. So I'm a little disappointed in that part of the customer service. Hence the rant. Having said that, everyone was very polite on the phone and professional with their emails. But you lose faith after chasing so many times. Would I use Newlenses again? Yes, as the quality of the lenses appears to be good and they were returned well packaged in a free glasses case that I didn't expect, as I sent them originally with out one. Value for money can not be argued against. I just think I'll go with the flow next time and put my faith in the fact that they have received them and will get them back to me within two weeks.”

Helpful Report

Posted 9 years ago

“I put in my order for my sunglasses on an evening, and received confirmation of my prescription being received within an hour. From posting my old glasses to receiving my reglazed ones took just over a week and a half. I was really impressed with the speed of the service, and it was great to be able to track the progress of the order throughout. The new lenses are perfect, and give a new lease of life to a favourite old pair of glasses. Quick, good value and excellent service!”

Helpful Report

Posted 9 years ago

“Newlenses.co.uk provided an excellent service from start to finish. I found their website easy to understand and completed my order within a matter of minutes. Payment was taken securely and I posted my glasses off to the confirmed postal address. As promised I received an email to confirm my glasses had been received and another within 24 hours to confirm that they were on the way back to me. Very prompt service indeed. Excellent service, fantastic quality. I would highly recommend Newlenses.co.uk to others.”

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Posted 9 years ago

“Great quick service finally got my favourite frames re glazed , will use again and tell my friends”

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Posted 9 years ago

“Never having had glasses re-glazed I obviously did a lot of research to find a good company and at a competitive rate. I cannot fault the service from New Lenses, the process to order online was easy and to be kept in touch as the order was processed is very useful. My newly re-glazed glasses were prefect and couldn't be more pleased with the service. Would definitely used New Lenses again and recommend them to friends and family.”

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Posted 9 years ago

“Very happy with my new glasses. Order status updated right through the process. Will definitely use them next time.”

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Posted 9 years ago

“Brilliant Service! Quick delivery, perfect quality and The best price!! Highly recommended!!”

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Posted 9 years ago

“Fast delivery - case damaged in the post and replacement sent. Would buy again from”

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Posted 9 years ago

“The arrival of my new glasses was greatly anticipated and I was not disappointed they are exactly what I was expecting. To buy the glasses in the high street would have been twice the price. I would have no problem in recommending Newlenses to any other person.”

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Posted 9 years ago

“Quick and easy service, received my glasses with new lenses in just about a week! They even tightened the arms for me! Thank you! Would definitely recommend!”

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Posted 9 years ago

“Responsive staff, service as promised, excellent products. I will certainly be using again, as and when required. Thank you.”

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Posted 10 years ago

“Ok, the price was amazing and the speed of the deliver as well but it was a bit disappointed because apparently my glasses came with a soft case, so the hard case they used was too short and I think is because of that one of the arms came a bit turned.”

Helpful Report

Posted 10 years ago

Hi Alberto, Thank you for taking the time to post a review. I'm very sorry about the issue, please contact us at support@newlenses.co.uk and we'll do our best to resolve the issue for you. Kind regards, Adam

Posted 10 years ago

“I am very happy with the service. I ordered new lenses for my wife's glasses frames. They lenses are of great quality and were quickly made. The price, compared to the prices you'd get at an optician, was very small. I also sent this firm my glasses too. From now on I will only use this firm's service. Highly recommended.”

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Posted 10 years ago

“My order arrived in three days and I was very pleased with the speed of service and also the quality and price of the goods. Will definitely use again.”

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Posted 10 years ago

“First of all I would like to say how pleased I was with my new glasses and also the price I paid for them. The reason I awarded four stars instead of five was because I had to wait three weeks for my order to complete due to a supply problem but they were worth the wait.”

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Posted 10 years ago

“Responding quickly to my questions before sending my frames for reglazing. Providing a fast and efficient service. I'm absolutely delighted with my new glasses.”

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Posted 10 years ago

“great communications - by phone - speedy service and most important great re-glazing to existing glasses. Will use again.”

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Posted 10 years ago

Newlenses.co.uk is rated 4.8 based on 1,791 reviews