Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,791 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service from Newlenses.co.uk. I wanted a different prescription lens put in my existing frames. The online ordering process was very easy. Newlenses kept me updated on the progress of my order. Within a day of receiving my glasses Newlenses had completed my order and posted them back. I am very happy to have recycled my very expensive frames and given them a new lease of life! I would highly recommend this service. I will be sending off another pair very soon for the same service.”

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Posted 10 years ago

“I was so pleased with the service I was given. They communicated with me every step of the way and assisted promptly with a query I had. Delivery was extra quick, almost by return of post and my glasses are perfect. Costs were so much cheaper than my local opticians. I will use newlenses again and I highly recommend them.”

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Posted 10 years ago

“Lenses took 3 weeks to come {instead of the advertised 1-2} and not the shape I asked for and the bridge is crooked so the glasses do not sit level on my face. Can't be bothered sending them back to be corrected too much hassle with postage and waiting another 3 weeks!”

Helpful Report

Posted 10 years ago

Hi Wayne, Thank you for taking the time to write a review. As you know, you had a specific request for non-standard custom lenses in the shape provided by your hand drawings. We are very happy to oblige with custom jobs such as this, but please understand that they take a bit longer due to the complexity of the lens manufacturing process. We would be very happy to try and re-make your lenses to your satisfaction if you would like to return your glasses to us, please let us know. Kind regards, Adam Newlenses.co.uk

Posted 10 years ago

“Excellent personal service.I would recommend them to all my friends. Tom Casey,Dublin.”

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Posted 10 years ago

“Everything was really good. I din't realise you could reglaze sunglasses. Was promised a ten % discount for being a first time customer which I didn't get but, apart from that, everything was excellent.”

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Posted 10 years ago

“For my requirement - which was a straightforward re-lens (with an updated prescription) - for some reading glasses their service was excellent. Glasses were delivered back within 3 days.”

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Posted 10 years ago

“My first dealings with this company,would recommend to anyone.First class service,and a job well done.”

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Posted 10 years ago

“Had my sunglasses re glazed they did a very good job looks great, the only drawback was it too a while to get processed...”

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Posted 10 years ago

“Excellent service! Super quick turnaround! Great price! Cannot fault...”

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Posted 10 years ago

“Excellent value and professional service.”

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Posted 10 years ago

“My husband and I are very happy with our new spectacles. They are a comfortable fit and look smart despite.being on the cheaper spectrum. Thank you for your patience over the problem with the prescriptions.”

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Posted 10 years ago

“Really helpful responses prior to ordering, quick responses after ordering, great new lenses arrived in my favourite frames, reasonable cost= one very happy customer. I will use New Lenses again and share with friends .”

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Posted 10 years ago

“Very efficient and competent customer service. I had an urgent need for new glasses and it was seen yo that I got them within the period of time I requested. The glasses not only look like I expected them to but the lenses are perfect. I would definitely buy my glasses here again.”

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Posted 10 years ago

“Really bad communication. If expect to be able to speak to someone about my order within / under 30 min. Not days later. Really bad, communication throughout the process. I wont be a returning customer.”

Helpful Report

Posted 10 years ago

Hi Robin, Thank you for taking the time to give us feedback and we are sincerely sorry for the issues with your order. We will take this opportunity to try and improve our communications in the future. In the case of your order, we upgraded the lenses to varifocals from bifocals to resolve the issue and we hope you are now happy with your glasses. Kind regards, Adam newlenses.co.uk

Posted 10 years ago

“I ordered 2 pairs of glasses to be 're-glazed' with single vision reading lenses into old frames from Specsavers, which they couldn't re-work for me at a price comparable to New Lenses The glasses were turned around and back to me within 6 working days of my posting them and appear fine, just as I'd ordered I am sufficiently impressed that I have now gone back to New Lenses to have a pair of sunglasses (one lens lost at sea) re-glazed with vari-focals”

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Posted 10 years ago

“I bought my glasses overseas in Canada. Was delighted that lewlenses offered free postage but I did have to pay $35 to customs to receive them. Not sure if anything can be done about this - maybe mark package as a gift?”

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Posted 10 years ago

“Really impressed with the service from Newlenses.co.uk. Usually when something promises this much it usually comes up short, not this time. They delivered on price, quality and speed of delivery. Would definately use again.”

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Posted 10 years ago

“fast and efficient with excellent communications”

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Posted 10 years ago

“Excellent service fast reliable and great quality lenses.”

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Posted 10 years ago

“Excellent company. I would highly recommend them to anyone.”

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Posted 10 years ago

Newlenses.co.uk is rated 4.8 based on 1,791 reviews