Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,769 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

Write Your review

Tell us how Newlenses.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had expensive glasses which were put in a draw ,because i I couldn’t find any one to replace the lenses. After a search online decided to risk sending them to Newlenses . I’m glad I did as the new lenses are brilliant. Very pleased .”

Helpful Report

Posted 6 years ago

“Every thing was fine - glasses seem meet prescription ok and quality on lens good.”

Helpful Report

Posted 6 years ago

“" I can see clearly now " To be honest, I was looking for another internet based spectacle company that I had used before when I came across Newlenses.co.uk. Their site was very easy to use and the glasses on offer looked really good and pretty inexpensive so I thought I would give them a go. My own glasses had broken and I was just looking for a quick fix until I bought a new pair. Newlenses.co.uk were offering 2 pair for only £19. There was a good selection of glasses on offer. Nothing too fancy but they looked very good all the same. I decided on a smart black framed pair and proceeded to enter my information. The ordering process was really easy and after entering my prescription details, I had bought my new glasses. I was absolutely delighted a few days later when my glasses arrived. They both came in their own sturdy case with a cleaning cloth and when I tried a pair on, They were a great fit. A big thank you to Newlenses.co.uk for a really good experience. Great website, Great service and a GREAT product! I will now be using Newlenses.co.uk to order my " proper" glasses and I intend to spend a lot more than £19 this time :) Newlenses.co.uk has a new customer in me and if you are looking for a pair of glasses, you really should check them out, You will not be disappointed. Five Stars to Newlenses.co.uk *****”

Helpful Report

Posted 6 years ago

“Excellent. I was updated on progress via email. I can't fault the service I received, would definitely use them again”

Helpful Report

Posted 6 years ago

“Just the frames I wanted and £30 cheaper than elsewhere.”

Helpful Report

Posted 6 years ago

“I was sceptical about using an online company for my prescription glasses. However I would highly recommend using, quick service and great lens.”

Helpful Report

Posted 6 years ago

“What a Surprise !! 100% Quality with a good price ordered from Germany.All Emails were answered. With a 110% Service (lots of Help) Nothing was too much. It is a shop that delivers what you expect. Thank you again”

Helpful Report

Posted 6 years ago

“excellent customer services ,prompt delivery and updated at every point from start to finish highly recommend will definitely use again”

Helpful Report

Posted 6 years ago

“Brilliant , value for money , easy to order , comfortable would recommend .”

Helpful Report

Posted 6 years ago

“I was super impressed with the fast service, my glasses are great!”

Helpful Report

Posted 6 years ago

“Excellent service, fast, even included a case and cloth. Recommended. Gerry”

Helpful Report

Posted 6 years ago

“Very please with my new lenses and really surprised how quickly there arrived.”

Helpful Report

Posted 6 years ago

“Excellent service. Prompt replies. Great value. Highly recommend and will use again.”

Helpful Report

Posted 6 years ago

“Very fast turnaround and great job on my lenses too. The frame (purchased elsewhere) was quite expensive, it came back without a single scratch - I’m very impressed.”

Helpful Report

Posted 6 years ago

“5 pairs of frames re-lensed for me and my Husband, great communication and extremely quick turn-around, very impressed with the quality of lensing, really pleased with our glasses and would recommend to anyone. Will definitely be using again! THANK YOU 11/10”

Helpful Report

Posted 6 years ago

“Delay initially as I was asked to send photos of myself in glasses, this could have been requested from the initial order set up. When the glasses finally arrived, the frames packaging was ripped and torn. Oakley lens cloth missing Frames were twisted. Most importantly the glasses are unwearable now as the reading portion of the lense seems to be out of place meaning i cannot use my laptop whilst wearing them. meaning I am having to get a completely new pair. Not impressed.”

Helpful Report

Posted 6 years ago

“Excellent service very professional this is the second pair I’ve had done there so speaks for itself”

Helpful Report

Posted 6 years ago

“Sent my glasses for re-glazing. Very efficient service & very happy with new lenses. As a result will use this service for my future needs.”

Helpful Report

Posted 6 years ago

“Would definitely recommend. The first prescription wasn't right but andy offered a free post return, got my prescription right and sent it back quickly.”

Helpful Report

Posted 6 years ago

“Very satisfied with your service and that I have no problems with the prescription of my varifocal lenses. This was the first time I had ordered lenses online and so was a bit worried that it would work, but I am very pleased with the service and cost. Would order from newlenses again.”

Helpful Report

Posted 6 years ago

Newlenses.co.uk is rated 4.8 based on 1,769 reviews