Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,754 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delay initially as I was asked to send photos of myself in glasses, this could have been requested from the initial order set up. When the glasses finally arrived, the frames packaging was ripped and torn. Oakley lens cloth missing Frames were twisted. Most importantly the glasses are unwearable now as the reading portion of the lense seems to be out of place meaning i cannot use my laptop whilst wearing them. meaning I am having to get a completely new pair. Not impressed.”

Helpful Report

Posted 5 years ago

“Excellent service very professional this is the second pair I’ve had done there so speaks for itself”

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Posted 5 years ago

“Sent my glasses for re-glazing. Very efficient service & very happy with new lenses. As a result will use this service for my future needs.”

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Posted 5 years ago

“Would definitely recommend. The first prescription wasn't right but andy offered a free post return, got my prescription right and sent it back quickly.”

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Posted 5 years ago

“Very satisfied with your service and that I have no problems with the prescription of my varifocal lenses. This was the first time I had ordered lenses online and so was a bit worried that it would work, but I am very pleased with the service and cost. Would order from newlenses again.”

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Posted 5 years ago

“Very good glasses, exactly as the picture and perfect prescription together with good value for money. Will certainly use them again.”

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Posted 5 years ago

“Excellent service. Good communication and fast delivery.”

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Posted 5 years ago

“I have used New Lenses twice now and can not recommend them enough. Quick, fast and reliable. These are my go to guys for new lenses”

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Posted 5 years ago

“Given that the quote which I received was less than half of its nearest competitor, I was not expecting the level and speed of service which I experienced. I was deeply impressed that an error which I had made in submitting my prescription was immediately detected by Adam, the technician, who alerted me so that I might correct it. "I'll be back"”

Helpful Report

Posted 5 years ago

“I used Newlenses for the first time and I am very happy with my order. I ordered reglazing and my glasses arrived in excellent condition with new lenses. Good value service, excellent customer support. I will use this company again. Thank you!”

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Posted 5 years ago

“Very pleased with my new lenses fitted to my own frames. Great value for money and a quality product.Would have cost at least double on the High St. Well Satisfied.”

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Posted 5 years ago

“This is the first time with Newlenses and my glasses are great i will certainly be going there again now all my family are going there also”

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Posted 5 years ago

“Excellent service great price”

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Posted 5 years ago

“Excellent service and price”

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Posted 5 years ago

“First time purchasing glasses over the internet. I have found Adam and team provided exceptional and very helpful, especially when answering queries I had. The after sales service was excellent. Glasses received were perfect and delivered very quickly. I will certainly come back and order again. I would highly recommend this company for their great service. Thank you again for the outstanding service.”

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Posted 5 years ago

“Great service, second time I have used them for new glasses. The turnaround is very quick and quality is excellent. I made a mistake with my prescription the second time and they simply replaced the lenses, doesn't get any better than that!”

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Posted 5 years ago

“excellent price quick delivery and the glasses fit well would not hesitate to use this company again”

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Posted 5 years ago

“My opticians were being very unhelpful and I discovered Newlenses could do the job for a FRACTION of the price. They were responsive with a query and I am very happy with my new lenses. Excellent service.”

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Posted 5 years ago

“Very easy to use website, good prices and delivered in less than a week. Impressed.”

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Posted 5 years ago

“Really easy to do online with great communication and fast service.Thank you”

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Posted 5 years ago

Newlenses.co.uk is rated 4.8 based on 1,754 reviews