Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,769 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

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Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service you get is excellent”

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Posted 7 years ago

“I ordered two pairs of prescription aviator style glasses with dark yellow lenses,these are the best ever glasses available for night driving and in daylight all the glare is replaced by a superb sharp 3D type image.Well pleased.Well made and excellent price.”

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Posted 7 years ago

“Substantially cheaper than the high Street for reglazing. Call centre appears to be outsourced, though can't complain as that's a reason they are so competitively priced. Fast service.”

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Posted 7 years ago

Hi, thank you for your review! Yes, we have partnered with a leading UK call centre to help manage our calls - this helps maximise our efficiency and also to keep costs down so we can pass on the savings. However, any detailed queries are handled by our in-house specialist team, and we always try to reply to emails quickly. Glad you're happy with your specs! Kind regards, Adam

Posted 7 years ago

“Good glasses, good price, quick service. But would be helpful to see delivery costs up front and to get a case in which the glasses actually fit.”

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Posted 7 years ago

“Their communications were excellent, I had made an error on my order and they sorted it out without fuss. The order was completed quickly and the resultant lens replacement is brilliant”

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Posted 7 years ago

“very happy with my purchase at newlenses!”

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Posted 7 years ago

“As soon as I received my new glasses I put them on they were perfect. great job chaps. I,m already tell friends & family.No more high street specs for me.”

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Posted 7 years ago

Thank you! Glad you're happy with your new glasses.

Posted 7 years ago

“I chose Newlenses company for the price. It was my first order and I am very glad with service and quality! Will certainly use this service again.”

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Posted 7 years ago

“Really rapid service and great value”

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Posted 7 years ago

“Great value for money and my glasses arrived really quickly. Used other online suppliers in the past, but none that deliver the goods nearly as quickly as Newlenses.”

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Posted 7 years ago

“Easy to order, prompt reply to e mails, would recomend to a friend.”

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Posted 7 years ago

“What a great service! If I bought my glasses on the high street, not only would it be more expensive (trust me I looked around), but it would have taken at least a full week (even with those offering 1hour service) to get my glasses. With NewLenses, I ordered late on Monday (maybe early Tuesday) and recieved them on Friday, not only did I get them fast, but I also saved about £30.”

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Posted 7 years ago

“Very happy with the service and the quality of the lenses. Would happily recommend them.”

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Posted 7 years ago

“Was disappointed with how long the lenses took to be made up. Apparently they sat for 4 days without being worked on despite having received them!(had to send the glasses and a photo due to wanting varifocals) an Andy from customer service stated he would look into it but never got back to me. Shame as the glasses themselves were great! Just the customer experience side wasn't”

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Posted 7 years ago

Hi Sandra, Thank you for taking the time to provide feedback. We do take it on board and we will always try to improve. I'm sorry there was a delay with your order, we do process 99% of complex varifocals within 7-10 days. I'm glad you're happy with the glasses themselves, and if you would like to return to us again we will arrange a discount as a gesture of goodwill. Kind regards, Adam

Posted 7 years ago

“Great service, very speedy and fair price. Very happy. Many thanks.”

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Posted 7 years ago

“Ordered Tuesday afternoon and received, them Friday”

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Posted 7 years ago

“The website is easy to use and my order arrived really quickly. I am very pleased!”

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Posted 7 years ago

“Great service. Really easy to purchase quality glasses.”

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Posted 7 years ago

“At very cheap price & good quality . Thanks G S Bharj”

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Posted 7 years ago

“Tried Glazing for U at first and their appalling customer service and bad attitude lead me to NEWlenses who were beyond my expectations and delivered 1st class service. I highly recommend Newlenses...avoid the cowboys named at the start of this review”

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Posted 7 years ago

Newlenses.co.uk is rated 4.8 based on 1,769 reviews