North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,682 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 27th December 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall good experience. Reasonable prices. The only issue was that the actual product wasn't exactly as in the proof: the text appeared on one line in the proof, but broke over two lines on the actual product.”

Helpful Report

Posted 2 years ago

Good morning Schyan, Thank you very much for your second order with us. We're sorry to hear you weren't 100% happy with your award. Due to the length of the last line of text, we had to put this on two lines or it would have been too small to engrave. You can request 'proofs' of your orders to check if you are are happy with the layout and design of your award. If you do decide to make a third order with us, please request a proof and we will be more than happy to arrange this for you. Kind regards, Louisa Marketing @ Northeast Trophies

Posted 2 years ago

“Trophy was to a high quality, base was a bit lower but to be expected at price point. Good delivery service”

Helpful Report

Posted 2 years ago

Good morning Anthony, Thank you very much for your order with us. We appreciate all feedback and are sorry to hear you weren't 100% satisfied with your purchase. We're currently updating our listing descriptions and I have made a note to include the materials used for the trophy and the base. Kind regards, Louisa Marketing @ North East Trophies

Posted 2 years ago

“Excellent efficient service and would always recommend”

Helpful Report

Posted 3 years ago

Good morning Helen, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

Posted 3 years ago

“great product, but delivery was late with one day”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

Posted 3 years ago

“Good, quick service”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ North East Trophies

Posted 3 years ago

“It came as how it looked like on the picture! Thanks.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you tell us what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“The website was easy enough to use, good price and quality. Quick dispatch, delivery took a little longer than expected but that is Royal Mail strike. You can't blame the company”

Helpful Report

Posted 3 years ago

Good morning Phillip, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you tell us what we could have done better/could have improved upon to receive a full 5 stars from you? Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Arrived promptly and well packaged. The plaques were slightly askew but fit for purpose.”

Helpful Report

Posted 3 years ago

Good morning Tanya, Thank you for your order with us. We are very sorry about the issue with your order. We would be more than happy to see how we can resolve this for you. Please could you send us a photo of the issue? We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Trophy was great but a few minor blemishes - nothing to worry about. Would recommend and may use you again. Thank you for your service.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your order with us. We are very sorry for this issue with your order. We would be more than happy to have a look at the trophy if you would like to send us a photo to show the blemishes, to see what we can do about this issue. You can send the photo to us via email: trophies@netrophies.co.uk Thank you for your positive review. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“They were lovely etched glass trophies which we awarded to the people in mid-August. However I feel that the etching is too grey against the glass making it difficult to see/read. I do understand that this is how it is for glass etching but still... it does not show high quality. Other than that, the order was quick and we received the package in time for us to travel to Slovenia & Croatia. Well packaged.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your order with us. We are very sorry that you are not completely happy with your trophies. If you would like to, please feel free to send us a photo of one of your trophies via email to trophies@netrophies.co.uk. We would be more than happy to have a look at the engraving for you. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“We recently had an issue with items purchased for NE Trophies, when this was reported to the company they could not have been more helpful. The issue was sorted very quickly and efficiently.”

Helpful Report

Posted 3 years ago

Good morning Hazel, Thank you for your order with us. We are very sorry for the issue with your items. We appreciate you reporting this to us & giving us the opportunity to resolve the issue. We are glad that we were able to resolve the issue quickly for you. We apologise again for any inconvenience caused. We are glad to hear that you found our service to be helpful & efficient. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“The trophies are beautiful, they arrived in beautiful boxes and I was very happy with the trophies themselves as they had a good weight to them and were exactly as described. However, one of the plaques on one of the trophies is slightly wonky and it arrived with a sticky mark that came off. I would still recommend as the quality is evidently very good.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your order with us. We are very sorry that there is an issue with one of your trophies. We would be more than happy to discuss this further to see what we can do to resolve this right away for you. Please could you send us a photo via email of the trophy that has the issue? Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Needed some thank you gifts for my children to give their teachers, arrived safely packed unfortunately a mistake had been made on one of the items on their part, contacted them straight away with proof of the mistake which quickly got resolved and rectified.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your order with us. We are very sorry for the mistake that was made on one of the items. We appreciate you contacting us straight away regarding the mistake & we are glad that we were able to resolve this for you quickly. We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Require a boutique Trophy for a one-off Pre-wedding gold day and Northern Trophies nailed in double quick time”

Helpful Report

Posted 3 years ago

Good afternoon Russell, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better with your order to receive a full 5 stars from you? We would very much appreciate your further feedback in order to help us improve our service. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Really quick and easy to organise. Delivered within a few days and exactly what I was after.”

Helpful Report

Posted 3 years ago

Good morning Paul, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Could you please let us know what we could have done better with your order to receive a full 5 stars from you? We would greatly appreciate your further feedback in order to help us to improve our service in the future. We have also sent this reply to you via email. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Original design was ordered successfully, but then told it was not available. Obviously it was disappointing. However, was offered a different choice, which I agreed on, and it was sent out speedily in time for my need. Very good customer service. The trophy was lovely too. Thank you.”

Helpful Report

Posted 3 years ago

Good morning Susan, Thank you for your order with us. We are very sorry that the original product that you ordered was not available. We apologise for the inconvenience caused. We are glad to hear that you are happy with your new trophy & with the quick delivery of your order. We pride ourselves on our excellent customer service, so it is great to hear that you are pleased with the service you received from us. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Good service. Fast delivery. Good quality”

Helpful Report

Posted 3 years ago

Good afternoon Ethan, Thank you for your order with us. We are glad to hear that you are happy with our customer service, with the delivery of your order & with the quality of our products. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better with your order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Good people to deal with.”

Helpful Report

Posted 3 years ago

Good morning Ken, Thank you for your order & your review. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in regards to your order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service in the future. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Despite a delay due to the demand, we were more than happy with the service from North East Trophies when we recently purchased 230 Jubilee Celebration Medals for our pupils. They were engraved on the back and were of good quality. Many thanks!”

Helpful Report

Posted 3 years ago

Good afternoon Pauline, Thank you for your order & your review. We are very sorry about the delay with your order due to the demand. We pride ourselves on our ability to provide every one of our customers with excellent customer service, so it is great to hear that you are happy with our service. We are glad that you are also pleased with the quality of your Jubilee medals. We hope that your pupils are happy with them as well! Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Good customer service”

Helpful Report

Posted 3 years ago

Good morning Rebecca, Thank you very much for your order with us & for your review. We are glad to hear that you are happy with our customer service. We always strive for a 5-star review from every one of our customers. Please could you let us know what we could have done better with your order to receive the full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing - North East Trophies

Posted 3 years ago

North East Trophies is rated 4.9 based on 3,682 reviews