North East Trophies Reviews

Name: North East Trophies
Address: Unit 11, Galaxy Business Park, Unit 11, Galaxy Business Park, Newcastle upon Tyne
Rating: 4.93

4.9 Rating 3,381 Reviews

99 %

of reviewers recommend North East Trophies

4.9

Based on 3,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About North East Trophies:

North East Trophies are one of the leading online trophy and awards companies. We have over 30 years engraving experience and are proud to offer a full personalisation service. We engrave all our medals, trophies, and glass awards in-house using both state of the art laser etching and traditional drag engraving for our awards.

We have a quick turn around time and offer express shipping options all over the world, to make sure your order arrives in good time for your presentation. In addition, there are no minimum order quantities, you can order 1 or 1000, and we offer bulk order discounts on a lot of lines. Just drop us an email or give us a call. Our friendly team are always happy to help.

Visit Website

Phone:

0191 348 0173

Location:

Unit 11, Galaxy Business Park,
Unit 11, Galaxy Business Park
Newcastle upon Tyne
NE21 4SQ

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North East Trophies 5 star review on 3rd July 2025

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were lovely etched glass trophies which we awarded to the people in mid-August. However I feel that the etching is too grey against the glass making it difficult to see/read. I do understand that this is how it is for glass etching but still... it does not show high quality. Other than that, the order was quick and we received the package in time for us to travel to Slovenia & Croatia. Well packaged.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your order with us. We are very sorry that you are not completely happy with your trophies. If you would like to, please feel free to send us a photo of one of your trophies via email to trophies@netrophies.co.uk. We would be more than happy to have a look at the engraving for you. Kind regards, Michelle Marketing @ North East Trophies

Posted 2 years ago

“We recently had an issue with items purchased for NE Trophies, when this was reported to the company they could not have been more helpful. The issue was sorted very quickly and efficiently.”

Helpful Report

Posted 2 years ago

Good morning Hazel, Thank you for your order with us. We are very sorry for the issue with your items. We appreciate you reporting this to us & giving us the opportunity to resolve the issue. We are glad that we were able to resolve the issue quickly for you. We apologise again for any inconvenience caused. We are glad to hear that you found our service to be helpful & efficient. Kind regards, Michelle Marketing @ North East Trophies

Posted 2 years ago

“The trophies are beautiful, they arrived in beautiful boxes and I was very happy with the trophies themselves as they had a good weight to them and were exactly as described. However, one of the plaques on one of the trophies is slightly wonky and it arrived with a sticky mark that came off. I would still recommend as the quality is evidently very good.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your order with us. We are very sorry that there is an issue with one of your trophies. We would be more than happy to discuss this further to see what we can do to resolve this right away for you. Please could you send us a photo via email of the trophy that has the issue? Kind regards, Michelle Marketing @ North East Trophies

Posted 2 years ago

“Needed some thank you gifts for my children to give their teachers, arrived safely packed unfortunately a mistake had been made on one of the items on their part, contacted them straight away with proof of the mistake which quickly got resolved and rectified.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your order with us. We are very sorry for the mistake that was made on one of the items. We appreciate you contacting us straight away regarding the mistake & we are glad that we were able to resolve this for you quickly. We apologise again for any inconvenience caused. Kind regards, Michelle Marketing @ North East Trophies

Posted 2 years ago

“Require a boutique Trophy for a one-off Pre-wedding gold day and Northern Trophies nailed in double quick time”

Helpful Report

Posted 2 years ago

Good afternoon Russell, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better with your order to receive a full 5 stars from you? We would very much appreciate your further feedback in order to help us improve our service. Kind regards, Michelle Marketing @ North East Trophies

Posted 2 years ago

“Really quick and easy to organise. Delivered within a few days and exactly what I was after.”

Helpful Report

Posted 3 years ago

Good morning Paul, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Could you please let us know what we could have done better with your order to receive a full 5 stars from you? We would greatly appreciate your further feedback in order to help us to improve our service in the future. We have also sent this reply to you via email. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Original design was ordered successfully, but then told it was not available. Obviously it was disappointing. However, was offered a different choice, which I agreed on, and it was sent out speedily in time for my need. Very good customer service. The trophy was lovely too. Thank you.”

Helpful Report

Posted 3 years ago

Good morning Susan, Thank you for your order with us. We are very sorry that the original product that you ordered was not available. We apologise for the inconvenience caused. We are glad to hear that you are happy with your new trophy & with the quick delivery of your order. We pride ourselves on our excellent customer service, so it is great to hear that you are pleased with the service you received from us. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Good service. Fast delivery. Good quality”

Helpful Report

Posted 3 years ago

Good afternoon Ethan, Thank you for your order with us. We are glad to hear that you are happy with our customer service, with the delivery of your order & with the quality of our products. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better with your order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Good people to deal with.”

Helpful Report

Posted 3 years ago

Good morning Ken, Thank you for your order & your review. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in regards to your order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service in the future. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Despite a delay due to the demand, we were more than happy with the service from North East Trophies when we recently purchased 230 Jubilee Celebration Medals for our pupils. They were engraved on the back and were of good quality. Many thanks!”

Helpful Report

Posted 3 years ago

Good afternoon Pauline, Thank you for your order & your review. We are very sorry about the delay with your order due to the demand. We pride ourselves on our ability to provide every one of our customers with excellent customer service, so it is great to hear that you are happy with our service. We are glad that you are also pleased with the quality of your Jubilee medals. We hope that your pupils are happy with them as well! Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“Good customer service”

Helpful Report

Posted 3 years ago

Good morning Rebecca, Thank you very much for your order with us & for your review. We are glad to hear that you are happy with our customer service. We always strive for a 5-star review from every one of our customers. Please could you let us know what we could have done better with your order to receive the full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing - North East Trophies

Posted 3 years ago

“The quality of trophy is great. I was called to advise that the size I wanted was not in stock so upgraded for free. However, I had made an obvious spelling mistake not questioned at the time of the call. Therefore I am going to have to reorder. My error yes but could have been questioned as they had to call me.”

Helpful Report

Posted 3 years ago

Good morning Jo, Thank you very much for your order with us & for your review. We are glad to hear that you are happy with the quality of your brand new trophy from us. We are very sorry that the size you were wanting was not in stock, but we are glad that you are happy with our free upgrade. We are very sorry that we did not notice the spelling mistake. If you would like to reorder, please drop us an email & we will see what we can do for you in regards to the price. Kind regards, Michelle Marketing - North East Trophies

Posted 3 years ago

“After a bit of difficulty ordering a pin badge online it arrived ok but on closer inspection it was adorned with a paper front upon a gold coloured badge which it wasn't described on the website. I suppose I got what I paid for.”

Helpful Report

Posted 3 years ago

Good morning Mark, Thank you for your order with us & for your review. We are very sorry that you are not completely happy with your order. If you would like to discuss this further, please feel free to get in touch with us & we will do our very best to rectify this for you. Kind regards, Michelle Marketing @ North East Trophies

Posted 3 years ago

“I'll start by saying the glass trophies were beautiful and exceeded expectations. However, the website was glitchy and it took hours - literally - to make it hold my order. Then I was asked to email it again, which took more time, and was sent proofs with poor layouts and the wrong logos. But everyone was very polite and eventually we go there.”

Helpful Report

Posted 3 years ago

Good morning Suzanna, Thank you very much for your order with us & for your review. We are very sorry that you are not completely satisfied with the experience you had with us. We always strive for every one of our customers to be completely happy with their order, so we apologise for any inconvenience caused. We aim to make our website as easy to use as possible, so we are sorry for the delays with placing your order. We have even added a personalisation preview on each of our products so that you can see how the customisation will look on your items. It is great to hear that you are happy with the trophies themselves. Kind regards, Michelle - Marketing @ North East Trophies

Posted 3 years ago

“Arrived early and just what was ordered. Thank you.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your order with us & for your review. We are glad that you are happy with your order from us & with its early delivery. We always strive for a 5-star review from every one of our customers. Is there anything that we could have done better to receive 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle - North East Trophies

Posted 3 years ago

“Good value on time all good”

Helpful Report

Posted 3 years ago

Good morning, Thank you very much for your review. We are glad that you are happy with your order from us. We always strive for a 5-star review from every one of our customers. Is there anything we could have done better to receive 5 stars from you? If there is something we could improve upon, please do let us know, we would greatly appreciate your further feedback. Kind regards, Michelle - North East Trophies

Posted 3 years ago

“Amazing trophies well done, came quickly”

Helpful Report

Posted 3 years ago

Good afternoon Kirstie, Thank you so much for your review! We are so glad that you are happy with your trophies & with how quickly your order arrived for you. We always strive for a 5-star review, so is there anything we could have done better to earn 5 stars from you? Please do let us know. Kind regards, Michelle - North East Trophies

Posted 3 years ago

“services are good. trophies are good value for money”

Helpful Report

Posted 3 years ago

Good morning Stella, Thank you for your review. We are glad that you are pleased with our service & with our products. We always strive for a 5-star review from every one of our customers - is there anything that we could have done better in regards to your order to receive 5 stars from you? We are always happy to hear how we could improve for our customers. Please feel free to contact us to let us know. Kind regards, Michelle - North East Trophies

Posted 3 years ago

“Fantastic, good value for money.”

Helpful Report

Posted 3 years ago

Good morning Filipina, Thank you for your review! We are glad that you are happy with the good value of our products. We always aim for a 5-star review from every one of our customers. If there is anything that we could have done better to achieve 5 stars, please do let us know. We strive for all of our customers to be completely happy with their order from us, so we would be happy to hear how we could improve. Kind regards, Michelle - North East Trophies

Posted 3 years ago

“Trophy was easy to order, nicely engraved and arrived really promptly. Only niggle was it had a torch motif but the one I saw online had a football motif which was exactly what I wanted. All in all, very pleased.”

Helpful Report

Posted 3 years ago

Good morning Linda, Thank you for your review. We are glad that you found our ordering process easy. It is great to hear that you are happy with our engraving work & with the prompt arrival of your order from us. We are very sorry that your order was not exactly what you wanted. We always strive for a 5-star review & for our customers to be completely happy with their orders, so please feel free to contact us regarding this - we would be more than happy to help resolve this for you as best we can. You can contact us via email - trophies@netrophies.co.uk - or phone - 0191 348 0173. Kind regards, Michelle - North East Trophies

Posted 3 years ago

North East Trophies is rated 4.9 based on 3,381 reviews