NeoGrass Ltd Reviews

Name: NeoGrass Ltd
Address: Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,, Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,, Essex
Rating: 4.80

4.8 Rating 260 Reviews

97 %

of reviewers recommend NeoGrass Ltd

4.8

Based on 260 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About NeoGrass Ltd:

At NeoGrass, we are passionate about transforming gardens using the most advanced, realistic looking artificial grass that makes your life easier and more enjoyable.

NeoGrass was formed to change the artificial grass industry. We realised that there was a serious lack of quality artificial grass and imitation grass suppliers available in the UK.

Through our unparalleled commitment to research and development and a culture of constant improvement and innovation, we strive to provide our customers with the most advanced artificial grasses and imitation grass available today.

We are proud to lead the way with our unique technology. Through years of research and experimentation, we have developed 3 key breakthroughs that are changing our industry: Instant Recovery Technology®, Feelgood Technology® & Natural Look Technology®.

These technologies have set us apart from our competition and customers up and down the country who have been able to transform their gardens using our products.

We understand that the majority of homeowners want an attractive and usable garden space but realise that not everyone has the time or inclination to devote to achieving this.

If your lawn suffers from a lack of sunlight, overhanging trees sucking the moisture out of your grass, pests or poor drainage then you face difficulties in achieving a lawn that’s easy on the eye. Add to this a lively dog and energetic children and you’ll know what an uphill struggle you face.

But worry no more – NeoGrass are here to provide you with the perfect alternative!

Visit Website

Phone:

01245931200

Email:

info@neograss.co.uk

Location:

Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,,
Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,
Essex
CM3 5UL

Write Your review

Tell us how NeoGrass Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

NeoGrass Ltd 5 star review on 25th April 2021

David Watts

NeoGrass Ltd 5 star review on 30th March 2021

Michael Hayes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery came very quick. Customer service is superb, helped with any questions and queries.”

Helpful Report

“Pallet truck deliveries aren't particularly helpful. Website listed sand in quantities of 10 minimum, yet my delivery truck had 4 for another drop. The amount i would have ordered if i thought it possible to do so.”

Helpful Report

“Simple To order and very quick and efficient delivery”

Helpful Report

“Great product and great advice by Wendy. Its easier than one might think once you understand how the installation works. Good, detailed explanation on the website as well. Looks stunning”

Helpful Report

“Delivery was little longer than stated but the products were perfect thank you”

Helpful Report

“Delivery was little longer than stated but the products were perfect thank you”

Helpful Report

Hi Courtney, Thanks for your review and we're glad to hear you're happy with your products! :-) I would like to apologise that your delivery was a little later than expected. We are currently operating a reduced staff in our warehouse to ensure that we comply with the social distancing regulations set out by the government. This, along with some delays our couriers are experiencing due to the virus, and the exceptionally high demand we're currently seeing, some of our products are shipping slightly outside of our usual time frames. Apologies for any inconvenience caused. Thanks again for the review.

“Fast quick service and order delivered on time thank you.”

Helpful Report

“Great Product and prompt delivery”

Helpful Report

“Googled how to lay artificial grass on paving slabs and NeoGrass explained what I needed and gave me a link to purchase it. It was delivered the next day even though it was one minute before their cut-off time.”

Helpful Report

“We ordered the Artificial Grass foam underlay which is of good quality. The sales team was also responsive to address my enquiries. Overall, the products are not cheap but worth the price given the high quality standard.”

Helpful Report

“ordered over the internet.delivered as said on the next day Brilliant Service .Thank you”

Helpful Report

“Excellent service and product arrived when expected. Would use company again and recommend to friends family .”

Helpful Report

“Very happy with our grass, looks great.”

Helpful Report

“I am very pleased with the grass we have bought. With the 2cm underlay it is very comfortable to the feet! It has maintained its colour - after 2 years- and is good in terms of rebounding to shape after having been walked on. The only downside is where I have put the grass on steps leading up to our front door. I did not use underlay. The grass has had a great deal of footfall there obviously and so has remained squashed. Apart from that it has been the envy of my neighbours. Rather more expensive than many brands - but it has proved worth it!”

Helpful Report

“We’ve placed our NeoGrass on our terrace To help house train our puppy. It’s very natural looking and feels soft under foot. Our puppy has taken to it and after nearly 2 years of use and regular washing with a hose it’s proven durable and resilient.”

Helpful Report

“Good service. Instructions on how to lay and glue clear and precise. The grass has completely transformed our garden from a dull piece of concrete to a welcoming space.”

Helpful Report

“Very good and professional!”

Helpful Report

“Great service.”

Helpful Report

“Very helpful, quick response to inquires and Wendy is amazing! Highly recommend”

Helpful Report

“Quick and easy. ordered my sand. picked up when I needed it. even when neograss do free delivery.Many thanks”

Helpful Report

NeoGrass Ltd is rated 4.8 based on 260 reviews