Navi Organics Ltd Reviews

Name: Navi Organics Ltd
Address: Na'vi Organics, Well Being Store, Acharacle, Highlands
Rating: 4.90

4.9 Rating 1,793 Reviews

98 %

of reviewers recommend Navi Organics Ltd

4.9

Based on 1,793 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Navi Organics Ltd:

Na’vi Organics is a refreshing, health-generating and sustainable brand dedicated to offering the highest quality superfoods. Sourced from the most pristine areas of the planet, our entire range is either organic or wildcrafted.

We’re growing into a specialist on-line store, providing a hand-picked selection of the most advanced, inspiring and healing products from around the world.

We offer organic superfoods, supplements, sound medicine and well-being products. All tried and enjoyed by everyone here. We only sell what we experience to be exceptionally high-vibrational foods and products which support and nurture the mind, body and soul.

Visit Website

Phone:

0330 043 9063

Email:

hello@naviorganics.uk

Location:

Na'vi Organics, Well Being Store, Acharacle
Highlands
PH36 4JL

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Navi Organics Ltd 5 star review on 17th May 2025

792

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BE CAREFUL! I bought a pot of Pearl Powder. It was not as expected, dry, chalky and very dulling on the skin. I contacted the company regarding this as I thought I had a bogus product. This company did not want to know. They said it’s lab verified. I asked for a copy of the lab verification report and they stopped responding to me. Very suspect. I am contacting Citizens Advice regarding this company.”

Helpful Report

(Acharacle) - Posted 4 months ago

Hello Angela, I just came across your review, and I am sorry to see that you are unhappy with your order. I have reviewed your correspondence with our team and can see that you were sent the certificate of analysis for the batch of pearl powder you received, and that your concerns about buying a fake product were also addressed. We explained that Pearl Powder is predominantly Calcium Carbonate, and being a powder with no moisture, its natural state is similar to chalk (also a type of Calcium Carbonate). Pearls are made up of layers of aragonite (a form of calcium carbonate) held together by the protein conchiolin. This substance forms a soft, fine, dry white powder when ground. We also suggested that if you find the texture too chalky for external use, we recommend using a smaller amount and mixing it with a moisturizer to create a smoother application. Many customers find it works beautifully when incorporated into their skincare routines, such as blending it with face masks or overnight moisturisers. We are extremely careful and selective in our sourcing. The other customer reviews clearly express the quality and authenticity of our pearl powder and other products. With best wishes, Na'vi Organics

Posted 3 months ago

“Pickle-It items came with absolutely no instructions. When I contacted the company to inquire about sending me instructions, they told me to join a Pickle-It Facebook group and ask them questions about how to use the product. I tried to join the Facebook group with no response. At no time did this company, Na'vi, take any responsibility for sending a 130 euro item with no instructions for use ! Instead, they expect the client to waste their time searching on the internet for instructions. Maybe I am old school, but I order a lot of things online and never have I ordered such an expensive product that came with the impossibility of obtaining any sort of instruction manual. And yet, they think it is normal and the job of the customer to figure out how to use this complicated product on their own or from Facebook members. They take no responsibility for the fact that it is aberrant to not include instructions and a complete waste of the client's precious time. I would absolutely avoid this company !!!!”

Helpful Report

Posted 5 months ago

Hello again Tali Gai, Thank you for your feedback. As stated in the three replies we have sent to your emails, the pickl-it lid kits do not come with instructions, due to the only step required is to swap the lid on a wire bail-style pickling jars. In our replies we suggested which brand of jars to use (Bormioli Rocco Fido jars) due to their heavy metal and lead-free manufacture + this is what we use and know works perfectly. In all emails, we asked you if you had any specific questions, to which you replied again that you wanted instructions (which we have already informed you we do not have, as there is no need for them). As a courtesy and part of our assistance in helping you, we provided you with a link to the Pickl-it private Facebook group. This benefit is only accessible with the purchase of a Pickl-it lid kit. Only customers who have purchased these kits are allowed to join this group, which gives you access to a vast amount of information, as well as others who are all on their own journeys exploring health through food and anaerobic fermentation. The Pickl-it lids are the most carefully manufactured product for anaerobic fermentation. They are also very safe and simple to use. Fermented vegetables must be in an anaerobic (oxygen-free) environment. This environment is crucial because it allows beneficial bacteria to thrive and ferment while minimizing the growth of undesirable microorganisms. I am sorry to hear that you feel so disappointed, as there is nothing more we can do here to assist you here, as there are no instructions required to use the Pickl-it kits beyond knowing which style of jars to use. Once you have the kit set up, the options are infinite in what foods/recipes you wish to ferment, and this is where we consider the Facebook group an invaluable asset, as there are many years of expert advice and replies to others on recipes and different suggestions on fermenting times and temperatures etc. Earlier today, we replied to your email and accepted your request to return these items. We wish you all the best!

Posted 5 months ago

“Dissapointing very poor communication.. My order had a missing item, payment was taken and no notice of reason. After contacting Na'vi through both emails and no reply I left a complaint through reviews.co.uk. Only then did I receieve acknowledgement but still no open comms as there is no reply possible through reviews.co.uk platform. I tried multiple times since and no reply, although I still receive marketing emails from them.. I guess I wont receive my missing item now... Shame... good products but if anything goes wrong there is no way to resolve it, so I wont trust a purchse from Na'vi orgaincs in the future... If Na'vi wish to honour my purchse my order number is : NVO-265217 and my email is attached to the order, so no excuse for not doing so after the first complaint as my email works perfectly...”

Helpful Report

Posted 10 months ago

Hello Richard, I am sorry to hear about the missing product. We always correct mistakes we are responsible for, so for the above to happen, there has been some breakdown in communication. I searched our ticket system for contact from your email address and can see you contacted us through our website chat at 6:38 pm on June 26th and created a ticket requesting help with your order. You did not provide any additional details. We emailed you the following morning at 9:13 am, asking for more information. We did not get a reply to that email and as no additional details were provided on initial contact (and we have no other contact from you), we had no way to know that there was an issue. We will email you again this morning. We will send the email to the email address you used to place this order. Please look out for this email, and if you can reply with what was missing, we can resolve this for you. You are also welcome to email us anytime at hello@naviorganics.uk

Posted 10 months ago

“Never received my shipment, nor any solution (payback, sending new item) after 2 months. Extremely disappointed”

Helpful Report

Posted 1 year ago

Hello Bart, as we have explained to you via our correspondence, customs in your country are holding your parcel. We are unable to do anything until they either release it to you or reject it and return it to us. We are really sorry; however, in these circumstances, we really do have no control over how long they take for the clearance process. As we have said, we will ensure you get the product or a refund, however we are not able to refund you, while customs is still ongoing in their evaluation.

Posted 1 year ago

“I'm writing this in order to warn prospective customers. I've had a very bad experience with Navi Organics. I tried to leave a review on their website describing that experience but it has been blocked. There is no possible explanation for this (such as offensive language) other than that it was a negative review. The Navi Organics website has hundreds of positive reviews but I have been unable to find a single negative one so I believe they are systematically blocking them. I think this practice is dangerous and very unfair to customers so I will be making a report to Trading Standards and The Competition and Markets Authority.”

Helpful Report

Posted 1 year ago

Hello again Lucy, Thank you for sharing your feedback and concerns here. Any reviews manually left using the on-site review form on our website are automatically moderated (positive or negative). This is a protection system that most websites utilise to ensure the reviews system is not used by spammers. Reviews left via the feedback invitations we send out individually to customers following purchases are automatically approved and published (positive or negative). We do have negative reviews, and they can be seen on the website. Thankfully, the positive ones far outweigh the occasional negative reviews received. To give a full context of your 'very bad experience'. Your lid became stuck on a jar you were using. We responded quickly with a tried and tested recommendation for resolving the issue. You replied, stating that you were not willing to try our suggestion and that you wanted a new jar to replace your used product. Please accept our apologies for your very bad experience and that you feel the need to resort to leaving multiple negative reviews and report us to Trading Standards. We believe we provided you with an easy fix and are sorry you were unwilling to try it. We thank you for your custom and wish you all the best for the future.

Posted 1 year ago

“Have not unfortunately received my order. Have taken it up with Royal Mail. They claim it was delivered, but it was not delivered. Stewart McGrath”

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Posted 2 years ago

“STUPID SITE WON'T LET ME CHANGE THE QUANTITY !!!”

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Posted 2 years ago

“The worst customer experience I've ever had. Complete lack of customer service. Irresponsible. Even after sending two emails hinting at their negligence, they haven't bothered to get back. It's been months. I also pointed a typo in one of their products' label (as a way of just wanting to help them as a typo doesn't give a good impression) They didn't even reply back, let alone a thank you. Their products are good but you can't run a company just on basis of nice products. I want to support small family run businesses but not someone with such an attitude! Anyway I've found other supplier for similar products. Will take bulk of my customs elsewhere. Your loss.”

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Posted 3 years ago

“The worst people I found. Bad service and horrible ways. Only look for money. Do not trust.”

Helpful Report

Posted 3 years ago

Hello Sandra, As advised in your continued threats by email, you, the customer are responsible for the delivery service you choose at checkout. I understand that you chose to reject the goods as you did not wish to pay the customs charges and that you also now expect us to bear the cost of your carraige. You chose the most expensive service with DHL Express and they will not refund the carriage to us, therefore we also are unable to refund this cost to you. I am sorry that you find this decision unfair, however, we do clearly state in our delivery policies that if you choose to reject a delivery, we will refund you minus any carriage costs once the items are returned: Wishing you a good day :) With kindest regards, Na'vi Organics Ltd

Posted 3 years ago

“I disd not get my product yet, i want my money back. poor communication,poor service even not replying my e-mail. Fake company stealing the money of customer. I shall not refer this company to anybody, fake company i want my money back.”

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Posted 4 years ago

“One of the worst service provider, i am still waiting for my product, seems like you are fraud. I want my money back. Useless, i will not suggest your company to anyone. Poor communication.”

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Posted 4 years ago

“This is a re-order and I have always been happy with the product. The only draw back this time is that I couldn't buy the larger jar (700 ml) which is, to mind mind, better value. Hopefully this will be back in stock when I am ready to reorder.”

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Posted 5 years ago

“Bought beyo frankincence. Found to be dead. Not much of a selection either.”

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Posted 6 years ago

“I have been buying tiger nuts from this company since last year and lately the quality has drastically become very poor. The last batch I bought is horrible; snacking on some as I type! More than half of the 2kG I bought are bad nuts...rotten, awful taste and I literally have had to cringe and spit out the nuts while chewing due to how awful they taste. Not to talk of the fact that I ordered two 1 kg packs but to my dismay, I recieved two 500g packs. It took me calling for Na'vi Organics to send my balance 1kg. The person I spoke to made excuses about having new staff who mixed up the orders, no compensation whatsoever. I am highly disappointed and would NEVER buy from this company in future.”

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Posted 6 years ago

Navi Organics Ltd is rated 4.9 based on 1,793 reviews