Navi Organics Ltd Reviews

Name: Navi Organics Ltd
Address: Na'vi Organics, Well Being Store, Acharacle, Highlands
Rating: 4.91

4.9 Rating 1,650 Reviews

99 %

of reviewers recommend Navi Organics Ltd

4.9

Based on 1,650 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Navi Organics Ltd:

Na’vi Organics is a refreshing, health-generating and sustainable brand dedicated to offering the highest quality superfoods. Sourced from the most pristine areas of the planet, our entire range is either organic or wildcrafted.

We’re growing into a specialist on-line store, providing a hand-picked selection of the most advanced, inspiring and healing products from around the world.

We offer organic superfoods, supplements, sound medicine and well-being products. All tried and enjoyed by everyone here. We only sell what we experience to be exceptionally high-vibrational foods and products which support and nurture the mind, body and soul.

Visit Website

Phone:

0330 043 9063

Email:

hello@naviorganics.uk

Location:

Na'vi Organics, Well Being Store, Acharacle
Highlands
PH36 4JL

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Navi Organics Ltd 5 star review on 19th April 2024

Rachel Healey

Navi Organics Ltd 5 star review on 17th April 2024

Richard Mason

Anonymous

617

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my shipment, nor any solution (payback, sending new item) after 2 months. Extremely disappointed”

Helpful Report

Posted 3 weeks ago

Hello Bart, as we have explained to you via our correspondence, customs in your country are holding your parcel. We are unable to do anything until they either release it to you or reject it and return it to us. We are really sorry; however, in these circumstances, we really do have no control over how long they take for the clearance process. As we have said, we will ensure you get the product or a refund, however we are not able to refund you, while customs is still ongoing in their evaluation.

Posted 2 weeks ago

“I'm writing this in order to warn prospective customers. I've had a very bad experience with Navi Organics. I tried to leave a review on their website describing that experience but it has been blocked. There is no possible explanation for this (such as offensive language) other than that it was a negative review. The Navi Organics website has hundreds of positive reviews but I have been unable to find a single negative one so I believe they are systematically blocking them. I think this practice is dangerous and very unfair to customers so I will be making a report to Trading Standards and The Competition and Markets Authority.”

Helpful Report

Posted 6 months ago

Hello again Lucy, Thank you for sharing your feedback and concerns here. Any reviews manually left using the on-site review form on our website are automatically moderated (positive or negative). This is a protection system that most websites utilise to ensure the reviews system is not used by spammers. Reviews left via the feedback invitations we send out individually to customers following purchases are automatically approved and published (positive or negative). We do have negative reviews, and they can be seen on the website. Thankfully, the positive ones far outweigh the occasional negative reviews received. To give a full context of your 'very bad experience'. Your lid became stuck on a jar you were using. We responded quickly with a tried and tested recommendation for resolving the issue. You replied, stating that you were not willing to try our suggestion and that you wanted a new jar to replace your used product. Please accept our apologies for your very bad experience and that you feel the need to resort to leaving multiple negative reviews and report us to Trading Standards. We believe we provided you with an easy fix and are sorry you were unwilling to try it. We thank you for your custom and wish you all the best for the future.

Posted 6 months ago

“Have not unfortunately received my order. Have taken it up with Royal Mail. They claim it was delivered, but it was not delivered. Stewart McGrath”

Helpful Report

Posted 1 year ago

“STUPID SITE WON'T LET ME CHANGE THE QUANTITY !!!”

Helpful Report

Posted 1 year ago

“The worst customer experience I've ever had. Complete lack of customer service. Irresponsible. Even after sending two emails hinting at their negligence, they haven't bothered to get back. It's been months. I also pointed a typo in one of their products' label (as a way of just wanting to help them as a typo doesn't give a good impression) They didn't even reply back, let alone a thank you. Their products are good but you can't run a company just on basis of nice products. I want to support small family run businesses but not someone with such an attitude! Anyway I've found other supplier for similar products. Will take bulk of my customs elsewhere. Your loss.”

Helpful Report

Posted 2 years ago

“The worst people I found. Bad service and horrible ways. Only look for money. Do not trust.”

Helpful Report

Posted 2 years ago

Hello Sandra, As advised in your continued threats by email, you, the customer are responsible for the delivery service you choose at checkout. I understand that you chose to reject the goods as you did not wish to pay the customs charges and that you also now expect us to bear the cost of your carraige. You chose the most expensive service with DHL Express and they will not refund the carriage to us, therefore we also are unable to refund this cost to you. I am sorry that you find this decision unfair, however, we do clearly state in our delivery policies that if you choose to reject a delivery, we will refund you minus any carriage costs once the items are returned: Wishing you a good day :) With kindest regards, Na'vi Organics Ltd

Posted 2 years ago

“I disd not get my product yet, i want my money back. poor communication,poor service even not replying my e-mail. Fake company stealing the money of customer. I shall not refer this company to anybody, fake company i want my money back.”

Helpful Report

Posted 3 years ago

“One of the worst service provider, i am still waiting for my product, seems like you are fraud. I want my money back. Useless, i will not suggest your company to anyone. Poor communication.”

Helpful Report

Posted 3 years ago

“This is a re-order and I have always been happy with the product. The only draw back this time is that I couldn't buy the larger jar (700 ml) which is, to mind mind, better value. Hopefully this will be back in stock when I am ready to reorder.”

Helpful Report

Posted 4 years ago

“Bought beyo frankincence. Found to be dead. Not much of a selection either.”

Helpful Report

Posted 5 years ago

“I have been buying tiger nuts from this company since last year and lately the quality has drastically become very poor. The last batch I bought is horrible; snacking on some as I type! More than half of the 2kG I bought are bad nuts...rotten, awful taste and I literally have had to cringe and spit out the nuts while chewing due to how awful they taste. Not to talk of the fact that I ordered two 1 kg packs but to my dismay, I recieved two 500g packs. It took me calling for Na'vi Organics to send my balance 1kg. The person I spoke to made excuses about having new staff who mixed up the orders, no compensation whatsoever. I am highly disappointed and would NEVER buy from this company in future.”

Helpful Report

Posted 5 years ago

Navi Organics Ltd is rated 4.9 based on 1,650 reviews