Naturo Natural Pet Food Reviews

Name: Naturo Natural Pet Food
Address: 40 CORRIGAN HILL, , DUNGANNON, DUNGANNON
Rating: 4.85

4.9 Rating 10,471 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

4.9

Based on 10,471 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 20th February 2024

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have changed the ingredients of light chicken, rice and veg meat. Now says crude protein and other changes to rice content. Image on internet shows packaging same as I had previously ordered! Thought I was going to get same as before. .”

Helpful Report

Posted 4 years ago

Hi there - The image on our website is actually updated to reflect the new packaging. The recipe has been updated slightly to have less brown rice in it. Feel free to send us an email to discuss further, we'd be happy to help. Thanks

Posted 4 years ago

“Approx 3 weeks ago my wife reported that we had opened a mouldy tub of wet food which was reported to yourselves and you apologised, but again today we opened 2 tubs which again were mouldy my wife rang your office at 1645 and was told that Michelle would ring back. Buthe nobody rang back this is totally disgusting that we have now found 3 mouldy tubs of wet dog food, therefore we cannot take the chance of making our 2 dogs Ill because of mouldy food especially when the due date was July 2019”

Helpful Report

Posted 4 years ago

Hi John - Sorry you have had unacceptable trays of Naturo. We are looking into this, and have responded to you via Facebook. The technical team (including Michelle) are investigating. Apologies once again.

Posted 4 years ago

“I love the variety of flavours of food for my fur baby. Although we live in the highlands of Scotland and you don’t ship to there, I’ve had to order to a family member and had them courier it up to me. A bit of messing about! Please charge shipping to Scotland and send it!”

Helpful Report

Posted 5 years ago

We are so pleased to hear that both you and your dog are enjoying our products! However we completely understand your frustration regarding shipping to the Highlands, we are working hard to make our products as widely available as possible therefore as soon as we are able to deliver to this area we will let you know. Kind regards, Team Naturo

Posted 5 years ago

“Delivery was before scheduled and my dog enjoys the product but I won’t be ordering online again as most ot the tins were damaged, in particular the ones in the middle in the tray, as though they were purposely hidden. Not just a little dint in the tin, properly damaged.”

Helpful Report

Posted 5 years ago

We are delighted your dog enjoys their Naturo but we are very sorry to hear your delivery fell short of the high standards we strive to provide for all our Naturo customers - we would like to sincerely apologise that your tins arrived damaged, this is not what we aim for at all. Please do contact us here: https://www.naturopetfoods.com/contact and select 'complaint from the drop down menu' and a member of the team will respond asap to resolve this situation for you. Once again, sincere apologies and please do contact us, we would like to resolve this for you asap. Kind regards, Team Naturo

Posted 5 years ago

“I havent received my order yet?? The tracking does'nt work??”

Helpful Report

Posted 5 years ago

Hi Richard - Sorry to hear your tracking info isn't working. We aim for delivery to be within 2-3 working days (excluding weekends). The best way to get up to date tracking or order details is to use the form on the link below and select "Delivery Query" from the list, so that our logistic team can advise you >> https://www.naturopetfoods.com/contact Thanks, Team Naturo!

Posted 5 years ago

“The product is great but delivery is a real issue. I placed a large order as we were going away but only received half of my order plus someone else's order. I contacted the company who were very slow to respond. I had to keep chasing it up myself. Finally told my order would definitely be delivered yesterday. It has not arrived and my email was bounced back with an out of office reply. It is now nearly two weeks since ordering and I only have half of my order.”

Helpful Report

Posted 5 years ago

We are very sorry to hear that your delivery has not yet arrived and we would like to sincerely apologise that you have encountered these difficulties. We strive to provide a high level of customer service at all times and unfortunately on this occasion it appears we have fallen short. Can you please complete our contact form here: https://www.naturopetfoods.com/contact and select complaint from the drop down menu. I can assure you a member of the team will reply asap to resolve this for you as quick as we possibly can. Once again sincere apologies and please do contact us, we would like to resolve this for you asap. Kind regards, Team Naturo

Posted 5 years ago

“I am fed up on you sending me dented tins,please either stop or I will not be buying from you again,my dogs are not not going to have damaged goods”

Helpful Report

Posted 5 years ago

Hi Sharon, we are very sorry to hear your order did not arrive in the high standard we aim to provide, our customers are very important to us and we would like to rectify this for you asap. Please contact us here: https://www.naturopetfoods.com/contact and select 'complaint' from the drop down menu. A member of the team will respond asap to resolve this for you. Kind regards, Team Naturo

Posted 5 years ago

“We ran out of our dogs usual natural dog food and so we thought we'd give this a go as it was available in our nearest supermarket. We tried a box of 4 different flavours but neither of our dogs would go anywhere near it - even after leaving it down all day without giving them anything else to eat. Sorry, but it didnt work for us.”

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Posted 5 years ago

“Unfortunately 2 weeks down the line I am still waiting for my delivery .”

Helpful Report

Posted 5 years ago

Hi - Sincere apologies your order hasn't arrived yet, please contact us directly here & select 'complaint' from the drop down menu>> https://www.naturopetfoods.com/contact Our team will reply directly and help rectify this situation for you asap.

Posted 5 years ago

“Second order with slow delivery - this last order took 2 weeks to arrive.”

Helpful Report

Posted 5 years ago

Hello - Thanks for taking the time to review. I'm sorry to hear your orders have been delayed, it's not normal procedure and we aim for 2-3 days delivery, unless there are bank holidays or other circumstances out of our control. If you haven't already done so, please contact the team directly here: https://www.naturopetfoods.com/contact

Posted 5 years ago

“First time I have ordered from you directly. Disappointingly, the wrong product was sent and I went into Tesco last night and they are selling it cheaper ☹️ The food itself is good and my dog loves it.”

Helpful Report

Posted 5 years ago

Hello - Sorry to hear you received the wrong items. Please send us a message here, selecting 'complaint' from the drop down menu and we will rectify this ASAP for you >> https://www.naturopetfoods.com/contact Our 400g x 8 packs are £8.00, matching retailers, however unfortunately we have to sell single trays for £1.20. Our cans are in sold in packs of 12 for £10.00. Feel free to contact us directly if you need to discuss further :)

Posted 5 years ago

“From being despatched to being delivered has taken over a week & it still hasn’t arrived”

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Posted 6 years ago

“Your page is not working ,every time I press on the stars it only lights up one , I was very happy with the service from you and gave you full stars,”

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Posted 6 years ago

Hi - So sorry to hear you were happy with our service but couldn't select 5 stars. Feel free to contact the reviews website and complain.

Posted 6 years ago

“After ordering food well over a week ago and it still has not arrived”

Helpful Report

Posted 6 years ago

Hi Anite - Sorry to hear your food has not arrived. It may be an issue with DPD however, if you contact us directly, we will follow up and rectify the situation ASAP.

Posted 6 years ago

“Received incorrect packs of treats required for a Christmas event taking place 3 days from now and despite my correspondence nobody from the appropriate department has acknowledged the error and advised when / if it will be rectified.”

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Posted 6 years ago

Naturo Natural Pet Food is rated 4.9 based on 10,471 reviews