Naturo Natural Pet Food Reviews

Name: Naturo Natural Pet Food
Address: 40 CORRIGAN HILL, , DUNGANNON, DUNGANNON
Rating: 4.85

4.9 Rating 10,471 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

4.9

Based on 10,471 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 20th February 2024

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the fact my dog can get low fat food ,however, you only do it in one flavour, no variety which makes me want to look elsewhere unfortunately”

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Posted 1 year ago

“Very poor customer service, it’s taken me a week to get an answer from a delivery I received that is wrong. The food is great quality but their customer service could be more attentive”

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Posted 2 years ago

“Did not receive my order”

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Posted 2 years ago

“Not yet received!”

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Posted 2 years ago

“Item missing and was crossed out on the packing note. No explanation though either on the note or via an email, but still charged! Can't fault the food but customer service isn't the best sadly.”

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Posted 2 years ago

“I have recently ordered from you. My dog really liked it but the following day she had a very bad stomach. Also she was scratching for the next couple of days. She wouldn’t eat at all for 2 days. I’m so sorry but I think she is allergic to it. I’m keeping it and I will try her again in a few days tine.”

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Posted 2 years ago

“This is the second order I have made where at least one pack has come with one or more of the trays burst open”

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Posted 2 years ago

“Dog food arrived within three working days via DPD. No tracking email confirmation though so it was lucky someone was in to receive the order.”

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Posted 2 years ago

Hi Pete, Thank you for getting in touch and I am sorry to hear you did not receive your tracking information for your order. I have reviewed your account and I can confirm this information was automatically sent via our website once your order was dispatched. If possible, can you check your junk folder in case it has gone in there by mistake? If not, please let us know and we will review the contact email which we have on file. Many Thanks.

Posted 2 years ago

“Cheaper in the supermarket”

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Posted 2 years ago

Hi there, Thank you for your review of Naturo Pet Foods. We are aware of price differences across the marketplace and as retail prices are at the individual retailer’s discretion. Our website pricing remains competitive and includes the luxury of having products delivered to your door via courier within 3 working days – saving you from carrying it from the supermarket! We also offer regular promotions throughout the year on the website. We appreciate your comments and welcome customer feedback to improve our products and offerings. Please let me know if you have any other queries or suggestions and I would be more than happy to help.

Posted 2 years ago

“Not at all impressed. Twenty out of thirty six cans are battered and dented to the point of not being able to open them. Outside packaging was untouched but all cans were packed with dents facing inside so once wrapped in plastic they all looked good. Very disappointed”

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Posted 2 years ago

Hi June, Thank you for your review of your product, this is not the usual Naturo Standard! We are sorry to hear you have received your order in this condition and please be assured, we have a strict quality control system to ensure all products which are dispatched from ourselves are of a high-quality standard. We would like to follow up on this matter with our team, can you please contact customercare@naturopetfoods.com. Many Thanks

Posted 2 years ago

“Ordered tins and trays 33 in total, when I opened the delivery box next day one pack of trays where all stuck together as one or two had leaked and where smelly, this was the salmon packs. Took photos and notified company, did receive a quick reply that they would let me know after a investigation had taken place, after 3 weeks still investigating so will give up now waiting for outcome. I always support GB companies first and foremost, this was a first and last order. LN”

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Posted 2 years ago

Hi there, We are sorry to hear you have received your Naturo Order in this condition. Naturo Pet Foods is committed to producing high-quality products and therefore has a strict quality control system in place. This is why we complete a full and detailed investigation into each and every complaint which we receive. I have asked our team for an update on your investigation and raised this as a priority for you - I am sorry for the delay and I trust we will be in touch today with an update on the outcome of our investigation. Many Thanks, Team Naturo.

Posted 2 years ago

“Puppy food is over priced.”

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Posted 2 years ago

Thank you for your review and we are sorry you feel our Puppy Food is overpriced. All our products are produced with 100% natural ingredients and contain all the necessary nutrients and protein that your pet requires. If we can help with anything else, please do not hesitate to contact us directly. Many Thanks

Posted 2 years ago

“My pet didn't like the food at all. Also, he started itching post we switched to this food.”

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Posted 2 years ago

“My dog likes the food however my order all arrived damaged with dents. It took them over two weeks to investigate and then just blamed the courier company saying all perfect when the order left them. Over 20 cans I ordered all have dents and damaged. I was offered a small gesture of goodwill but is not acceptable from start to finish.”

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Posted 2 years ago

Hi Lisa, Thank you for getting in touch and for bringing this to our attention. During our investigation, we reviewed all relevant production and packaging records relating to this batch in question - I apologise for the delay in this investigation being completed and we appreciate your feedback on this matter. Thank you for contacting us directly regarding this matter and a member of our team has been in touch this afternoon. Many Thanks, Team Naturo.

Posted 2 years ago

“I have been using Naturo for years now - since they were at Sainsbury's, then ordering form northern Ireland. Something changed, maybe manufacturer. all of the flavours are now full of bone requiring me to 'mush up' the food so cats don't get it stuck between their teeth. It even smells different. Only reason for 2 stars is that cats love food (all food, including boiled broccoli) and would eat anything. I think it is time for me to search for better quality food. Disappointed!”

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Posted 2 years ago

Hi Narcisa, Thank you for getting in touch and for bringing this to our attention, I can confirm Naturo Cat Mousse is produced and packed at our site in Northern Ireland. We are sorry to hear you have been disappointed with the product in your recent order and if you can please contact us via customercare@naturopetfoods.com we would like to investigate this matter for you.

Posted 2 years ago

“My two pups really seemed to enjoy it at first but after about a week they stopped eating it and now will (and have) go hungry rather than eat it, so now I am left with two and a half full boxes of it.”

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Posted 2 years ago

“I'm sorry to have to give you a bad review, but my cats don't want to eat what I bought from you, and I bought a lot. I can't tell why they don't want it. I chose your company because of the recyclable packaging too, but I think it would be better to use metal than plastic for the containers of food.”

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Posted 3 years ago

Hi Catherine, Thank you for taking the time to review Naturo Pet Foods. We endeavour to do our bit for the environment our four-legged friends grow up in through all aspects of our business. Our product packaging is made from 100% recycled materials, and widely recycled. We are sorry your cats did not enjoy their Naturo product and if there is anything we can improve on, please let us know.

Posted 2 years ago

“My first order came with a couple of split trays so had salmon meat leaking all over the hallway and other boxes. 2 were not fit to feed my dog. And had several dented tins of meat. Contacted the customer services, they just wanted to see evidence of it. Was given an apology and that was it. No offer of refund on the wasted food. Money down the drain. Don't think i will order again.”

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Posted 3 years ago

Hi there, Thank you for getting in touch and we are so sorry to hear you received your order in this condition. I can confirm we complete a full investigation into every complaint which we receive. I have reviewed your order number and I can see a letter was sent to you on the 30th March 2021 detailing the outcome of this investigation and also offered a gesture of goodwill. If you have not received this letter can you please contact us at customercare@naturopetfoods.com and we will follow up on this for you. Many Thanks, Kerrie

Posted 3 years ago

“Out of 36 cans, 20 were bashed.”

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Posted 3 years ago

“Unfortunately out of 36 cans delivered, 20 were bashed.”

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Posted 3 years ago

Naturo Natural Pet Food is rated 4.9 based on 10,471 reviews