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Naturo Natural Pet Food Reviews

4.9 Rating 10,471 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

Company Reviews

Product Reviews

4.9

Based on 10,471 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 20th February 2024

Naturo Natural Pet Food 5 star review on 17th December 2023

Naturo Natural Pet Food 5 star review on 4th November 2023

Naturo Natural Pet Food 5 star review on 1st November 2023

Naturo Natural Pet Food 5 star review on 3rd September 2023

Naturo Natural Pet Food 5 star review on 3rd September 2023

Naturo Natural Pet Food 5 star review on 24th July 2023

Christopher Earley

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 6 boxes of Salmon Naturo which was delivered on 4th Feb 2021; stored these in our cupboard and having noticed an unpleasant smell over the past 24 hours, I was shocked and appalled to find 2 of the 6 boxes had opened foil lids leaving leaking salmon packs, resulting in mould throughout those 2 boxes. I've emailed your enquiries team with my complaint and photos showing the disgraceful state of this food packaging.”

Posted 3 years ago

Hi Tash, We are so sorry your Naturo product has arrived damaged, I can see you have contacted us directly regarding this and we have begun an investigation into this matter. Once this investigation has been completed, we will contact yourself via email to update you on the outcome. Many Thanks

Posted 3 years ago

“The food was fine but I resent paying over 5pound delivery when it was all box Complete waste”

Posted 3 years ago

Hi Sheila, Thank you for your review! We are always working to improve our product offering and overall service. We do offer free shipping on all orders over £29 on our website, we are sorry to hear you were disappointed with your online order. If you would like to speak to us directly about this, please contact us directly at customercare@naturopetfoods.com and we will look into this for you. Thanks,

Posted 3 years ago

“The products are great, however the delivery has still not been delivered.”

Posted 3 years ago

Hi Sarah, We are very sorry your order has not arrived yet. Unfortunately, DPD, has made us aware of unprecedented delays with our deliveries. We are working hard with DPD to get this rectified as soon as possible and after reviewing your order, I can confirm your parcel has been scanned by DPD and is currently on route to yourself again. Once again, we apologise for the delay in your order and if we can help with anything else, please get in touch.

Posted 3 years ago

“I haven’t received my order yet. It has been over 10 days. The DPD site says “held.” So disappointed.”

Posted 3 years ago

Hi Susan, We are so sorry to hear your order has not been delivered yet. Our courier service, DPD, has made us aware of unprecedented delays with our deliveries. This is due to both the national lockdowns imposed across the UK, as well as implications following on from Brexit they are dealing with. DPD are experiencing high volumes of online orders from across a range of sectors, and a backlog from previously delayed UK freight. All orders Naturo sent last week to mainland UK have been affected. These orders are expected to be with customers by the end of this week. We apologise sincerely for this inconvenience and we are working hard with DPD to get this rectified as soon as possible. If you would like to speak to us directly regarding your order, please get in touch via email or phone. Thanks

Posted 3 years ago

“Ordered direct from manufactures to save a trip to supermarket during lockdown. I did this despite the cost being 25p more per tray and the £6 delivery date. Slightly annoying because they still haven’t been delivered & I’ve had to go to supermarket to get some now anyway, so all round a pointless exercise really. Plus supermarket do all flavours, was disappointed that I could only get Turkey direct from the manufacturer. Poor service all round in my experience”

Posted 3 years ago

Hi Michele, We are so sorry to hear your order has not arrived yet! Thank you for getting in touch with us directly today so we could look into your order for you. Unfortunately, as discussed with yourself today, our courier service, DPD, has made us aware of unprecedented delays with our deliveries. This is due to both the national lockdowns imposed across the UK, as well as implications following on from Brexit they are dealing with. DPD are experiencing high volumes of online orders from across a range of sectors. In regards to the flavours which you were interested in, we have provided a direct link to these flavours via email today which you can purchase on any future orders. Once again, we apologise for this inconvenience and we are working hard with DPD to get this rectified as soon as possible. We hope this order will be delivered to yourself as quickly as possible, however please do let us know if you do not receive this order by the weekend. Thanks again.

Posted 3 years ago

“Please don’t send out a review to be filled in before I receive the goods. Still waiting for goods to be delivered”

Posted 3 years ago

Hi Jo, We are so sorry to hear you have not received your order yet! Thank you for contacting us directly today so we could investigate this matter for you. As discussed, our courier service, DPD, has made us aware of unprecedented delays with our deliveries. This is due to both the national lockdowns imposed across the UK, as well as implications following on from Brexit they are dealing with. DPD are experiencing high volumes of online orders from across a range of sectors, and a backlog from previously delayed UK freight. All orders Naturo sent last week to mainland UK have been affected. These orders are expected to be with customers by the end of this week. We apologise sincerely for this inconvenience and we are working hard with DPD to get this rectified as soon as possible. Many Thanks,

Posted 3 years ago

“Well although not your fault I had a very large delivery of food delivered to me that I hadn’t ordered. I sorted this out for you and was told you would ring this customer and apologise but you haven’t. Also my order hit a site glitch and you never received it. This was an order for the black Friday discount. I asked as I had sorted out the other problem for you would you honour the order. I was told you would ring back when you spoke to your manager. You haven’t done this either. Very poor customer relations”

Posted 3 years ago

Hi Pauline, Once again I am very sorry this order was delivered to the wrong address but thank you for your help in locating the owner. We have spoken to this customer and apologised for the inconvenience caused. I tried to call you back regarding the Black Friday discount code however you were not available. An email has been sent to you to update you regarding this discount, so please check your junk mail in case it has went in there. If we can help with anything else, please let us know. Thanks.

Posted 3 years ago

“The product is good but 7 days for delivery is unbelievable”

Posted 3 years ago

Hi Verity, I am very sorry your order was delayed in transit. At Naturo, all orders are packed and dispatched the next working day and sometimes the same day as orders are placed. We then deliver with DPD on a 2 day service. We hope your next order will arrive within 2-3 working days as normal :)

Posted 3 years ago

“Very frustrating whenever I place a direct order from Naturo Natural Pet Food guaranteed I will get damaged cans!!! 25 dented cans out of 34 on this order! Last order 22 cans were damaged from 36, replacements sent out and from a total of 84 cans, only 36 cans were not dented!!!! Puts you off ordering direct!!!! Going to consider a different food, seeing as there is limited availability in my local supermarket! Customer services currently investigating and expecting me to wait for my refund, why they carry out an investigation! Not a happy customer! 😡😡”

Posted 3 years ago

Hi Loan, We are sorry to hear you were not happy with your Naturo order but please be assured, we are committed to producing and delivering high quality food for your four-legged family members. This is why we complete an investigation for each and every complaint we receive. We hope this doesn't deter you from purchasing Naturo in the future. Thanks

Posted 3 years ago

“Two pouches arrived leaking. My two dogs dislike the texture/taste so very disappointed unfortunately.”

Posted 3 years ago

We are very sorry to hear 2 of your Naturo trays have arrived damaged! If you email us at customercare@naturopetfoods.com we would be more than happy to look into this for you.

Posted 3 years ago

“Not happy this time!”

Posted 3 years ago

Hi Sam, I am very sorry to hear that you are not happy with our product or service. Could you please reach out with details on your complaint to complaints@naturopetfoods.com and we would gladly look into the situation for you?

Posted 3 years ago

“The tray mousses do not go down will with my cats. I did try and cancel my order but the shipment came. Unfortunately my cats won't eat it now and I'll donate it.”

Posted 3 years ago

Hi Vincent, We are sorry to hear your cats did not enjoy our Naturo mousse. If this was a new product for them, we always recommend gradually introducing anything new to your pet's diet incrementally over a period of 3-5 weeks to ensure there are no upsets. You will have seen stated on your order confirmation that orders cannot be amended or cancelled. This is due to the quick turnaround of our delivery to reach customer homes within 3 working days. If you want to get in touch we are happy to chat at enquiries@naturopetfoods.com about any concerns you may have.

Posted 3 years ago

“I was very disappointed with this order. 4 of the packets where only what I can describe as off, opening the foil package revealed a discussing smell and I could not feed them to the dog. Also another 3 packets where split open on delivery. I’m very surprised at the quality as we have been buying Naturo Food from the supper market for a long time with no issue.”

Posted 3 years ago

Hi Paul, I am sorry to hear your product arrived in this condition, it should not have happened. If you haven't already done so, please get in contact with us at enquiries@naturopetfoods.com where we would be more than happy to talk and rectify this problem for you? Kindly, Lauren

Posted 3 years ago

“I ordered chicken with potato, unfortunately i was sent chicken, lamb, which my dog will not eat.? My daughter gave it to her dog?”

Posted 4 years ago

HI Wendy, My sincere apologies for this mis-pick of your order. We are always ready and willing to correct mistakes when customers inform us of this rare occasion. We are available at enquiries@naturopetfoods.com or 0800 433 4522 for situations like this, M-F, 9-5 :)

Posted 3 years ago

“Made my dog very unwell with a bad stomach and diarrhea.”

Posted 4 years ago

Hi Amy, I am sorry to hear your dog was unwell. Usually when changing foods dogs can react differently, which is why we always recommend a gradual introduction of anything new to our four legged friend's diets. As always, we recommend consulting with your trusted vet whenever your pet has any problems to make sure they are always ok with no underlying problems :)

Posted 3 years ago

“It’s not the products, it’s the service. The dogs like the food, but I pay for it, and the service is not value for money. Sorry, but I have to speak plain.”

Posted 4 years ago

Hi Frances, I am so sorry that you have not been happy with our customer service. We would be more than happy to do an internal investigation on this, as this is not the standard we strive for at Naturo. You can contact at enquiries@naturopetfoods.com or 0800 433 4522 to chat, M-F, 9-5.

Posted 3 years ago

“It was quite a while I had to wait for the food as didn’t want to go out to buy it because of the virus but I had to in the end apart from that ok.”

Posted 4 years ago

HI Sandra, I am sorry there was a delay in delivery for your food. At the time of your order we informed customers of a delay in delivery due to the COVID-19 pandemic and increased strain on courier services. This message was conveyed on our website, order confirmation emails and social.

Posted 3 years ago

“Most of my last order the pull ring and lid broke and had to open with knife”

Posted 4 years ago

Hi Francie - Sorry to hear this! Can you get in touch with us directly using the form on this link so we can follow this up for you? https://www.naturopetfoods.com/contact/

Posted 4 years ago

“My doggies love the Naturo Puppy 150g and the mini 150g lamb and veg. But, the delivery is poor and slow. Still one has to put up with it as the big supermarkets don't hardly have these in stock and our dogs would miss out otherwise!”

Posted 4 years ago

Hi there - We're glad your dogs enjoy our nutritious food. In terms of slow delivery. We're sad to see a 2 star rating due to delivery, but are glad you have found a food that works with your dogs. Thanks for reviewing :)

Posted 4 years ago

“didn't get a set date for delivery which caused me to spend more money to get robins food which I had already paid for of your I ordered in good faitrh that it will arrive before I ran out”

Posted 4 years ago

Hi Tracey - Sorry you didn't get your order when you had hoped. We aim to deliver in 2-3 working days and also provide tracking information to help customers keep an accurate eye on when to expect their delivery, Feel free to send us a "Delivery" email using the form on this page with feedback for our team >> https://www.naturopetfoods.com/contact/ Kind regards Naturo

Posted 4 years ago

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Naturo Natural Pet Food is rated 4.9 based on 10,471 reviews