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Naturo Natural Pet Food Reviews

4.9 Rating 10,521 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

Company Reviews

Product Reviews

4.9

Based on 10,521 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 11th May 2024

Naturo Natural Pet Food 5 star review on 20th February 2024

Naturo Natural Pet Food 5 star review on 17th December 2023

Naturo Natural Pet Food 5 star review on 4th November 2023

Naturo Natural Pet Food 5 star review on 1st November 2023

Naturo Natural Pet Food 5 star review on 3rd September 2023

Naturo Natural Pet Food 5 star review on 3rd September 2023

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for the nutritional break-down of the food, mentioned that I would be ordering in bulk due to running a rescue but have not heard anything back from the company, won't be ordering again because the ingredients and nutritional break-down is not forthcoming from naturo. Every company should be transparent with nutrition and FULL ingredient list available, if not on packaging but then certainly on request which is not the case.”

Posted 2 years ago

“I have used Naturo Natural Pet Foods for months now and their repeat order has always been ok but my last repeat order didn't go to plan I received the tracking as normal but when checking the tracking no information was available so I contacted them via their contact us link but didn't get any response so after 2 days I called them and got told the person that deals with this is on lunch and they would call me back. They never did so the next day I submitted another contact us as a complaint and still, no one contacted me so I called again and once again the person I needed to speak to was unavailable so I explained that I was not happy and that this is a repeat order and there was no point in having an automatic repeat order if it didn't ship when I needed it as I had at this point had to purchase other dog food as I had run out. I did get a call back this time but the person on the phone said I would need to contact DPD! I then in turn told her I am not DPD's customer they are so DPD would tell me to contact my seller she then tried to tell me that it takes up to 4 working days for delivery which every other delivery has been next day even on a Sunday but if that was the case they should then be shipping the order 4 days early so that the repeat order worked. I also asked why she never called me back she just said I didn't want to call you back with no information I just think they should have replied to me stating we are looking into this as I mentioned this is only the first issue I have had with them so will see how the next repeat order goes 🤞”

Posted 2 years ago

“I received 36 damaged tins of food. Initially, the customer service team seemed to be dealing with my complaint. I sent pictures and batch numbers etc as requested. I was told I'd hear back in 2-3 business days. It's now been 2 weeks. When I emailed them today to follow up my compliant, as I'm yet to receive a refund or replacement, they have BLOCKED my email address so I can't contact them! I will take this further, and report it to trading standards as they food tins had actually bursed open so I could not feed them to my dogs for risk of causing them food poisoning. Absolutely disgusted that the company has done this. 36 tins of food. I'm on maternity leave from work so already struggling financially, I might as well have wiped my a**e with the almost £40 that I've wasted buying unusable food from this company.”

Posted 2 years ago

“Now 7 days since I ordered and nothing turned up, no proactive contact I’ve had to chase twice. Tried not using Amazon… complete fail… that would have been potentially over 10 years custom… boom”

Posted 2 years ago

“Very poor you really need to reassess your delivery partner as no indication on delivery was given until the knock on the door,”

Posted 2 years ago

“Took my money then told me no stock available, then waited three days for money back”

Posted 2 years ago

Hi Susan, Thank you for getting in touch and once again, we are very sorry we had to cancel part of your order due to a stock availability matter. Please be assured, you were informed and a refund was processed as soon as possible. We apologise for the inconvenience caused and please be assured, this has been a rare occurrence. If we can help with anything else, please contact us at customercare@naturopetfoods.com

Posted 2 years ago

“This delivery of cat food was very grainy and not as smooth as before and our cat was sick after eating this. Has the recipe been changed. Will be sending this back for a refund.”

Posted 2 years ago

“The Naturo website let me order dog food told me it had been shipped then I got an email saying what I had ordered was out of stock!! I’m now writing a review for something I haven’t had, not very helpful to be honest!!!!”

Posted 2 years ago

“Not received it yet!”

Posted 3 years ago

Hi Sharron, We are so sorry you have not received your order yet. Unfortunately we have been made aware of a delay in this delivery by DPD due to the lockdowns across the UK and Brexit. DPD have assured us they are working hard to resolve this issue and deliver this parcel asap. If you would like to speak to us directly, please give us a call or email us at customercare@naturopetfoods.com. Thanks

Posted 3 years ago

“The food is great but I am still waiting for delivery which I ordered on 4th January. Now 14th January and I have still not received my order”

Posted 3 years ago

Hi Iris, We are so sorry you product has not arrived yet. Unfortunately due to the lockdown restrictions across the UK and Brexit, our courier, DPD have advised us that some orders have been delayed. If you would like to get in touch with us directly, we can advise more accurately. Many Thanks - Team Naturo

Posted 3 years ago

“I haven't heard from you since placing the order and my dog might enjoy the food gad it arrived!!”

Posted 3 years ago

Hi Michele, We are so sorry to hear your order has not arrived yet! Unfortunately, our courier service, DPD, has made us aware of unprecedented delays with our deliveries. This is due to both the national lockdowns imposed across the UK, as well as implications following on from Brexit they are dealing with. DPD are experiencing high volumes of online orders from across a range of sectors. We apologise sincerely for this inconvenience and we are working hard with DPD to get this rectified as soon as possible. We hope this order will be delivered to yourself as quickly as possible, however please do let us know if you do not receive this order by the weekend. Thanks again.

Posted 3 years ago

“36 cans of dog food purchased and 28 cans dented very disappointing”

Posted 3 years ago

“HOW CAN I WRITE A REVIEW 12HRS AFTER RECEIVING THE ITEM AND THE DOG HASN'T HAD IT YET?”

Posted 3 years ago

“We have a tub full of fungi and we have asked Naturo to respond and we have received nothing!”

Posted 3 years ago

“Bought Nutracalm which has made no Difference to my Nervous Lurcher. She 9 & Having tried Everything Product etc Sadly Still No Help🙁”

Posted 3 years ago

“I wish I could review your product but 6 days after ordering and paying i am still waiting for delivery.”

Posted 4 years ago

Hi Martin, I am sorry that you were unhappy with delivery service. At the time of your order (April 14) we did inform customers it was taking up to 5 working days to reach homes due to the COVID-19 pandemic and extra pressure being put on courier services. Updates on this were provided through a pop up and notice on our website, as well as messaging on social media. I hope that when you received your product it was satisfactory. :)

Posted 3 years ago

“Ordered direct from website, took more than 3 weeks to arrive, phoned up, was promised a return call, nothing happend. Had to chase myself. Very poor, would not use again.”

Posted 4 years ago

Hi, I am so sorry that you had this experience with us, this is not the standard we strive for at Naturo. If you wish to bring this up with us directly, I would be more than happy to speak to you at enquiries@naturopetfoods.com Kindly, Lauren

Posted 3 years ago

“I still haven’t received my order so how can I review it?? My last email has not been answered yet but I’m assuming their office maybe closed”

Posted 4 years ago

Hi Garry, We are sorry that you had trouble getting in contact with us. Our email enquiries@naturopetfoods.com is regularly monitored, and we are available Monday - Friday 9-5 at 0800 433 522 (exc Bank Holidays). Please get in touch if you have any feedback on our service! Kindly, Lauren

Posted 3 years ago

“My order was accepted and payment taken but no product delivered. I wrote requesting an update but still no response. I have now given the company an ultimatum. Either deliver the goods as ordered or return my money. Lousy service.”

Posted 4 years ago

“Because I don’t receive my order #000018491. What happened? Call me please 07796863319”

Posted 4 years ago

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Naturo Natural Pet Food is rated 4.9 based on 10,521 reviews