Naturo Natural Pet Food Reviews

Name: Naturo Natural Pet Food
Address: 40 CORRIGAN HILL, , DUNGANNON, DUNGANNON
Rating: 4.85

4.9 Rating 10,521 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

4.9

Based on 10,521 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 11th May 2024

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent to my previous address. I still haven't received the delivery, order placed on 6th December. Out of pocket because having to buy from supermarket to keep our dog in food.”

Helpful Report

Posted 1 year ago

“I’m still waiting for an update on the delivery of an order placed 7 days ago - no update from DPD on their web tracking and no reply from Naturo for a request for follow up yet. I’m out of pet food now and can’t source from anywhere so now I’m cooking food from scratch for my dog who has specific health needs at the moment. Very poor customer response from Naturo.”

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Posted 1 year ago

“Never turned up but charged. Dog had no food”

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Posted 1 year ago

“Placed an order for a vast amount of items, received half of them but no one is responding to any of my queries or complaints and it’s now been over a week.”

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Posted 1 year ago

“The products are good but unfortunately when my first order arrived it was the wrong products cans instead of trays!”

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Posted 1 year ago

“The food it’s self is great but the delivery takes far too long. I ordered 48 tins a week ago and I am still waiting on the delivery. The time before I ordered the same amount and it took nearly a fortnight and several tins were damaged.”

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Posted 1 year ago

“Had to wait ages for delivery, got emailed from the head of naturo or something saying about ferry delays or some bs, on my first order of my subscription, said i could email her if i had any other questions, emailed her and no response. What a joke”

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Posted 1 year ago

“My dog loves naturo so I have no complaints about the product, however having ordered on the 5th September here we are still waiting for delivery? Asking for a review before the product has arrived is new to me.”

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Posted 1 year ago

“We gave our springer spaniel half a pouch in the morning and the other half in the afternoon. Unfortunately in the evening she was sick and brought it all up. I have taken the remaining 5 packs to the dump.”

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Posted 1 year ago

“I ordered two 12 packs of canned food. In one pack 10 cans were crushed/dented. In the other 6 cans were crushed/dented. This has happened several times before - on Naturo orders via Pets at Home and Amazon. The damage is clearly done via packing at the factory not in transit, as the 12 packs are tightly sealed together during transit. Something is badly wrong at the factory. If this lack of care and standards is given to packing, what about the contents? Don't think I'll be ordering again, sadly.”

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Posted 1 year ago

“Orders arrive with the majority of cans badly dented - and this is not a one-off. The cans don’t get dented during delivery, it is during production. They are vacuum packed already dented. Naturo has a big problem with their production line. A real shame. But until they sort out their production, I won’t be ordering again. Who knows what else they don’t keep a careful eye on. The ingredients?”

Helpful Report

Posted 1 year ago

“Truly terrible service. Arrived with blown packaging, some covered in mould, even maggots. Showed photos to customer service. Promised twice to deal with it. Never heard from them again. Will take things further. Disgraceful.”