Name: NAC Domestic Appliances Ltd
Address: 4 Calder Close, Calder Park, Wakefield, Wakefield
Rating: 4.83

“Andrew came on time and identified the problem within minutes and advised that we needed to change three small 'O' ring washers, about 1 inch in diameter. All well and good until we reecieved the invoice for the parts. Three small washers - £32.80 and to rub salt into the wound, £9.40 delivery (these would easily fit into an envelope). Andrew was 5 star; the parts and delivery cost 1 star. I feel as if I have been well and truly shafted by NAC.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Still waiting for my door lock for my washing machine been a week niwc”

Helpful Report

Hi, Thank you for your recent review of NAC. I will follow this up and ask that someone contacts you ASAP. Kind Regards, NAC Customer Service Team.

“Would have given more stars, but for the fact the engineer didn't actually give me a price on the part installed until he had the back of the oven off,he then advised me it was going to be an expensive repair. It actually worked out that the part(being a fire safety device) was more expensive than the call-out and labor!!”

Helpful Report

Hi, Thank you for your recent review of NAC. Unfortunately, spare part pricing it set by our suppliers so that's beyond our control. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Their technician was fine, response time was fine. The Mark up on the spare part that they bought from Neff to fix our oven was excessive (100 percent, i.e. they doubled the price). Also, had a particularly rude customer service agent, Michaela (spelling?) when I called their call centre. I even called out her rudeness to her which she just brushed away, not a very nice human being, let alone customer service agent.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Initial experience and confirmation of booking repair to mechanism of our "slide and hide" oven door, was excellent. However notification of subsequent delays in sourcing needed part, were not conveyed in a timely manner. Technician was able to complete repair when they eventually attended, ensuring we regained full use of our oven,”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Efficient on site engineers supported by ‘could do better’ back office. Day1 Engage NAC Day 4 Engineer on site, needs to order part Day 10 Engineer back on site with part. Fitted job complete. Engineer appts are 4 hr window, needs to be better than that, say 1 hr window. NAC need to be more honest and upon paying for anything with them they should say “worst case you could be without a working appliance for 10 days” in this case I wouldn’t have used them.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“The first problem was not telling your engineer what was the problem correctly so he came unprepared. Second visit had to be cancelled Third visit worked ok thanks.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent quick service but only gave 3 stars as felt ripped off being charged £93 for 5 mins work which was a silly mistake on ours and no repair was needed.”

Helpful Report

Hi, We're very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers. We appreciate that on the odd occasion, especially when a repair visit concludes very quickly, some customers may be unhappy about paying for the visit in full however, the reason we offer a fixed service charge at the point of booking any visit is so that all of our customers have clarity on pricing so they know what they will pay, whether a visit is 6 minutes or 6 hours which is reassuring to most of our customers that labour charges will not rise throughout a repair. Kind Regards, NAC Customer Service Team.

“Engineer very efficient diagnosed problem with Miele washer - part required. I paid on the Monday and the part wasn’t fitted until Tuesday the following week. No update at all after placing order , it would be better if customer was kept upto date re progress of part and delay . We were recommended a service pack and paid for this but it was not supplied. I emailed customer services but as yet have had no reply. Overall disappointing although work performed by engineer was excellent”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Job fixed very swiftly by a friendly and competent engineer who diagnosed the issue correctly and swiftly. The callout charge seems unnecessarily high for such a quick fix. Maybe you can have a few time-window callout charge pricing options (which include travel time to the location). This would make me more inclined to book you again.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“While the repair was carried out satisfactorily the communication between NAC and the repairing company was poor”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Customer Services Team. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Completed broken door spring repair on Siemens Dishwasher but only after the customer chased the arrival of the spare part after this item apparently went missing in the post !! Once another / duplicate spare part was ordered, the repair was promptly completed and the attending engineer was very helpful, polite and efficient. I would recommend hat NAC 'Chase' their own orders and not rely on the customer to contact them once a spare part arrives at their address. Surely, suppliers can be asked to confirm delivery of an item to NAC once the required spare part has arrived with customers. This would avoid uneccssary delays if an item goes 'Missing' in the post. Thank You.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

NAC Domestic Appliances Ltd Reviews