NAC Domestic Appliances Ltd Reviews

Name: NAC Domestic Appliances Ltd
Address: 4 Calder Close, Calder Park, Wakefield, Wakefield
Rating: 4.83

4.8 Rating 977 Reviews

97 %

of reviewers recommend NAC Domestic Appliances Ltd

Company Reviews

Metrics

Info

4.8

Based on 977 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 21st December 2023

Lesley Dobbs

NAC Domestic Appliances Ltd 5 star review on 20th December 2023

Sarah Dean

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ian the call engineer was honest. 2 x PC boards would cost £370. A software update by Bocsh may also be required (£199 call out) and still no guarantee the fault would clear. So basically the hob is not cost viable to repair. £108 spent for nothing - surely the industry must know this!”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Had problems with spinner making loud noise. Guy came yesterday and fitted 2 'legs' and I paid £118 but when used it today its still making such loud noise had to stop cycle. Not happy and feel I'd like my money returned to put towards a new machine. I'll definitely not want to spend anymore on this machine so would appreciate if could return cash. Thankyou.”

Helpful Report

“NAC refused to use the correct spare part which I had already bought and made me pay almost 3 times as much for an identical spare part sourced by them and wait a week for this to sourced . This was despite discussing at length with them by telephone and explaining why I had bought my own part in order to get the repair done quickly before going on holiday and leaving my son without a working oven.”

Helpful Report

“Engineer was excellent but yes a big but was not impressed with NAC for their service. Charged me £77 plus for a part which is available from manufacturer for £35 and from parts wholesalers for £ 25. Absolute rip off, will certainly not be recommending NAC”

Helpful Report

Hi, We're very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers. We appreciate that on the odd occasion, customers like to compare prices of spare parts online. The problem here is that there are too many variants that are not considered and usually draw people to order either completely wrong, incompatible or faulty / used parts - We’ve seen this many times over the years. Comparing spare part prices from a service provider to prices of an online store will usually always be higher. A comparison can be made with a repair to a car - If you take your car to a garage for a new battery, the price you pay for the battery will likely be more than what you would pay at a random independent online store for the battery alone as the garage are providing the service (fitting and warranties) also. Unfortunately, what searching customers don’t realise, is that online retailers (including manufacturers websites) can sell parts at cheaper prices online as they are an online retailer and simply putting a part in a box and sending it, not providing you a service, nor a repair warranty. Our callout and labour rates in most instances, are less than half of manufacturers prices, which gets overlooked in these occasional situations. When we compare the total overall cost of a repair if you were to employ the services of the manufacturer for the service, we’re usually always the less expensive option when you look at the total bill, even if our part was more than their online store. We actively monitor spare part prices and we’re constantly focussed on keeping our callout and labour fees low so we’re always happy to see our many thousands of happy customers appreciate the overall quality of our service. Kind Regards, NAC Customer Service Team.

NAC Domestic Appliances Ltd is rated 4.8 based on 977 reviews