Name: NAC Domestic Appliances Ltd
Address: 4 Calder Close, Calder Park, Wakefield, Wakefield
Rating: 4.80

“Do NOT use this company. They are simply a booking agency for freelance repairman. When things go wrong they won't assist. We had a problem with our dishwasher. The repairman they sent spent two minutes, jiggled a pipe and said it was fixed if he would return at no charge if the problem resurfaced. We paid £65. The problem was not fixed. After repeated calls to him and NAC he returned for a five minute visit, said we needed a part and we never heard from him again. We paid for another repairman from another company, he opened the kitchen drain, found it was plugged and the problem is solved. NAC says the repairman is responsible for a refund. He won't give it to us. We feel scammed.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Total waste of time, no repair, not even a diagnosis. £78 to tell me its broke, they are not refrigeration engineers. Could understand if it needed a part but could not tell me what was wrong with it, said maybe gas but he doesn't do that.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“The engineer arrived within the times he'd said, was very polite and efficient. He explained the problem, repaired it, and gave me advice on how to prevent it happening again. I coudn't have asked for more”

Helpful Report

Hi Mr Sharpe, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to Aaron who was your Engineer. If we can help again in the future, please get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd

“AVOID * AVOID * AVOID 4 days before I was due to sell my house in April this year I called these people out to attend a 13 year old dishwasher which had packed in. What ensued since then has been a complete fiasco. The engineer came, made his assessment and told me the appliance could be fixed for £476, £90 callout fee + parts. Paid up front and had to wait 2 weeks for them to order parts (don’t keep them in stock) and when a new engineer came to fit them, the appliance still didn’t work. Engineer 2 told me the fault had been mis-diagnosed and told me the fault was elsewhere. They tried to charge me another £3-400 for that, then thought better. Engineer came back to fit new parts, 2 weeks later, and the appliance still didn’t work, another mis-diagnosis. I was then told the PC board was the culprit but because Miele had discontinued the original part and as NAC are not approved repairers of any of the Brands whose logos they use to promote their business (and Miele won’t talk to or advise rogue repairers like NAC), I was asked to source the replacement part and NAC would fit it. With 2 mis-diagnoses and an appliance which still didn’t work after around 6 weeks of waiting I had no confidence in NAC’s ability to successfully make the repair so I replaced the appliance with a new one. In attempting to get my money refunded I met with resistance, misinformatio and a complete lack of communication and respect for the customer. It took many emails and phone calls to finally speak to Adrian Welke, the owner of this “fine” Family run business whose only excuse was effectively, “our engineers don’t have a crystal ball”! He also told me (before I knew I was talking to the owner) that he was “not in a position of authority to approve a refund” and could I re-submit my claim. I did so and despite several follow ups on my part, have heard nothing since June this year., I have tried to get NAC to tell me to what level of professional competence their engineers are trained….nothing! I even had to write directly to Review.IO to get them to send me a review invite, something NAC refused to do. I have informed Miele of my experience and the claims NAC make about their ability to repair their appliances…..NAC Repair are NOT accredited repairers of any of the Brands whose copywrite protected logos they use to promote their business and I am in the process of advising all those manufacturers of the practice. Meanwhile, having paid almost £900 to fix the problem with a 13 year old dishwasher, NAC still refuse to accept any responsibility. BEWARE!!!!!!!”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Brilliant service.”

Helpful Report

Hi Mike, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd

“First time using NAC and very impressed. Easy to book. Lovely engineer and repair all sorted. Will definitely use again”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Horrendous company with terrible service and low ethics. In short, we have forked out over £200 to these people and have zero return from that - firstly, they were unable to take the cooker hood off the wall to replace the motor and expected us to do that (two pensioners!) and secondly, they replaced a light in the oven which then only lasted 3 days, only to be told that it is our problem and they take no responsibility. They are very quick to take money but deliver the most atrocious service I have come across in many, many years. My advice to others - AVOID!!”

Helpful Report

Thank you for your feedback. We are sorry to hear that you feel this way about your experience. At NAC, we are committed to providing a high level of service to all of our customers, and it is always disappointing to hear when someone feels we have fallen short of those standards. While we cannot comment on specific details here, we would like to assure you that we operate with integrity and fairness in all our services. Our team follows industry-standard practices, and we work hard to resolve any issues that arise during our visits. We are proud of the excellent reputation we have built on Reviews.io, and the vast majority of our customers are satisfied with the service they receive. Please rest assured that we review all feedback internally and take action when necessary to improve our service where possible. Kind regards, NAC Customer Service Team

“I asked for an engineer to come out and repair our cooker hood - it does not have a working fan. Approximately 2 weeks ago the engineer arrived and spent 5-10 minutes assessing the situation, and told us we needed a new motor. We agreed that I would order the part and to let him know once it was delivered. I did this and let him know - 2 days after his original visit. We arranged for him to return the following week which he had to cancel due to vehicle problems. OK. It happens. We rescheduled for the next week and when he arrived he said I had ordered the wrong part - it is the correct motor for the model number. He originally said it needed a new motor - which I ordered. He now says we need the entire Motor Unit Assembly - a part which is not available to order from CDA - the manufacturer. It needs a new motor. The assembly unit is already there and not damaged so should be able to be re-used. Why the engineer is saying the whole unit needs to be ordered only he knows. It feels as though replacing the motor will be a more time-consuming job, hence his reluctance to do it. I am told I must contact the engineer by NAC but his mobile voicemail is full so I have texted him. It feels as though unless he orders the part himself and I pay of course (I'm not confident he will want to do this) It's hard to see how this issue gets resolved. I am not an expert on cooker hoods! It is very frustrating when you spend what seems like hours either contacting the manufacturer or engineer and go round in circles. As of now, there is no real way of resolving this. Unless NAC step in. I do not appear to be getting anywhere with the engineer and NAC are only available by email All in all, I cannot recommend NAC. The moment a job gets remotely challenging, the engineers do not want to know and NAC are not easy to communicate with. All you want is to speak to someone to sort things out, something you can't seem to do with NAC.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Very efficient. Very helpful staff to change timings to suit. Everything was done quickly but properly. Back to normal in no time and didn't break the bank to do it.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Its amazing that I booked it the evening before and my machine was working again the next morning. Great experience.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Due to our dishwasher not drying we called NAC to do the repair. Their engineer quickly removed the machine, as it is a built in unit, and proceeded to remove panels to test the heating unit. This was proven to have a direct short, hence the reason our RCD had been tripping. The engineer also found a pressure switch was full of water, so this would also need replacing. After getting both parts from his van, the engineer gave us the price of both items, prior to asking if we'd like the items fitted. Of course we decided to have both fitted. Within a very short time the dishwasher was back in position and on a short test cycle. Since then the dishwasher has been perfect and there has been no further RCD trips. A big thankyou to our engineer who was very meticulous and explained everything regarding the repair. He even picked up and folded the towel we gave him to absorb any water spillage, as the dishwasher had to be laid on its side to do the repair. I would also like to mention NAC's prompt service. I emailed over the Bank Holiday so no one picked up the request for a callout until Tuesday morning. Despite this an engineer was arranged for that day between 1 and 3pm. This was an excellent service and much appreciated. Following our first dealings with NAC I will no doubt be calling them out again for any further appliance breakdowns and would certainly recommend their services to anyone in need of electrical appliance repairs.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Repair not completed”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Review Score. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Engineer was excellent but yes a big but was not impressed with NAC for their service. Charged me £77 plus for a part which is available from manufacturer for £35 and from parts wholesalers for £ 25. Absolute rip off, will certainly not be recommending NAC”

Helpful Report

Hi, We're very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers. We appreciate that on the odd occasion, customers like to compare prices of spare parts online. The problem here is that there are too many variants that are not considered and usually draw people to order either completely wrong, incompatible or faulty / used parts - We’ve seen this many times over the years. Comparing spare part prices from a service provider to prices of an online store will usually always be higher. A comparison can be made with a repair to a car - If you take your car to a garage for a new battery, the price you pay for the battery will likely be more than what you would pay at a random independent online store for the battery alone as the garage are providing the service (fitting and warranties) also. Unfortunately, what searching customers don’t realise, is that online retailers (including manufacturers websites) can sell parts at cheaper prices online as they are an online retailer and simply putting a part in a box and sending it, not providing you a service, nor a repair warranty. Our callout and labour rates in most instances, are less than half of manufacturers prices, which gets overlooked in these occasional situations. When we compare the total overall cost of a repair if you were to employ the services of the manufacturer for the service, we’re usually always the less expensive option when you look at the total bill, even if our part was more than their online store. We actively monitor spare part prices and we’re constantly focussed on keeping our callout and labour fees low so we’re always happy to see our many thousands of happy customers appreciate the overall quality of our service. Kind Regards, NAC Customer Service Team.

“Disappointing. Beware, false promise of repairing your appliance We paid for NAC to do an assessment of our washing machine, for which they charged £96 for the call-out visit, with the agreement they will find the fault and repair the machine, on the understanding we would only need to cover the cost of the part/parts required to repair it. The engineer attended our home quickly, and advised it was a simple drum assembly. This would be a straightforward procedure and not overly costly. Initially, after the engineer's visit, NAC sent an email to try to persuade us that the repair would be 'very costly' due to the cost of the parts, and it wasn't guaranteed it would be fixed - due to the nature of the repair, the engineer might find 'further issues,' and so the repair would be excluded from the repair guarantee. The company therefore recommended that the machine be replaced, as it was 'beyond economical repair.' We challenged this response and asked for a quote for the repair. The engineer returned to our property to look at the machine again, however, and advised drum assembly would be perfectly feasible, and has been done many times before. NAC emailed shortly after this second visit to advise it would take 3-4 weeks to receive the parts, and that the cost of said items and shipping would still cost us in excess of £300. My partner had checked the cost of spare parts required online and found the price the company quoted had been inflated three times the online price. The total cost of the repair was almost double buying the machine new.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“This company is a booking service for independent engineers so their service is probably only as good as the engineer in your area. In my case, no complaints whatsoever. Sent a message to the company Sunday evening, engineer called back 9am on Monday and my cooker was fixed by 10am! Excellent service and reasonably priced.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Be wary using Domestic Appliance Repair. The engineer sent was self employed and trying to get hold of him since then has been a waste of my time. NAC repair were not much better, relying on the terms in the agreement that engineers are self employed and not able to or unwilling to assist. The engineer visited very briefly and told me that because the cooker hood was twenty years old, parts may be difficult to source, and promptly charges me £80. I had to chase up after two weeks had elapsed but the response was the same. After another two weeks I contacted the manufacturer directly and they put me in touch with an engineer who diagnosed the fault, sourced the replacement parts from the manufacturer and the cooker hood now works perfectly. Still no reply for the NAC sourced engineer despite text and WhatsApp message, NACrepair have contacted the engineer to contact me , but nothing. The engineer visited on the 24th February, it's now 19th May and there has been zero contact. Appalling lack of service, Domestic Appliance Repairs didn't diagnose the fault or at least the engineer sent didn't, charged me £80, and now gone AWOL. The photo shows the faulty part, the NAC engineer told me it was obsolete and couldn't be replaced, the bag showing a genuine spare part proves otherwise”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“The engineer arrived when he was supposed to which was good Making the appointment over the phone was very easy and seemed to know what likely the problem was The engineer also realised straight away what the fault was, which was the bottom oven element which he had in his van and was able to replace it on the spot, and when completed made sure all were working ok”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“£98 charge and it took 5 minutes to write of our fridge freezer. Seems excessive.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“I recommend this service. On time and polite engineer”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“everything with my repair went extremely well”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

NAC Domestic Appliances Ltd Reviews