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NAC Domestic Appliances Ltd Reviews

4.8 Rating 977 Reviews

97 %

of reviewers recommend NAC Domestic Appliances Ltd

Company Reviews

4.8

Based on 977 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 21st December 2023

NAC Domestic Appliances Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT use this company. They are simply a booking agency for freelance repairman. When things go wrong they won't assist. We had a problem with our dishwasher. The repairman they sent spent two minutes, jiggled a pipe and said it was fixed if he would return at no charge if the problem resurfaced. We paid £65. The problem was not fixed. After repeated calls to him and NAC he returned for a five minute visit, said we needed a part and we never heard from him again. We paid for another repairman from another company, he opened the kitchen drain, found it was plugged and the problem is solved. NAC says the repairman is responsible for a refund. He won't give it to us. We feel scammed.”

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Total waste of time, no repair, not even a diagnosis. £78 to tell me its broke, they are not refrigeration engineers. Could understand if it needed a part but could not tell me what was wrong with it, said maybe gas but he doesn't do that.”

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“The engineer arrived within the times he'd said, was very polite and efficient. He explained the problem, repaired it, and gave me advice on how to prevent it happening again. I coudn't have asked for more”

Hi Mr Sharpe, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to Aaron who was your Engineer. If we can help again in the future, please get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd

“AVOID * AVOID * AVOID 4 days before I was due to sell my house in April this year I called these people out to attend a 13 year old dishwasher which had packed in. What ensued since then has been a complete fiasco. The engineer came, made his assessment and told me the appliance could be fixed for £476, £90 callout fee + parts. Paid up front and had to wait 2 weeks for them to order parts (don’t keep them in stock) and when a new engineer came to fit them, the appliance still didn’t work. Engineer 2 told me the fault had been mis-diagnosed and told me the fault was elsewhere. They tried to charge me another £3-400 for that, then thought better. Engineer came back to fit new parts, 2 weeks later, and the appliance still didn’t work, another mis-diagnosis. I was then told the PC board was the culprit but because Miele had discontinued the original part and as NAC are not approved repairers of any of the Brands whose logos they use to promote their business (and Miele won’t talk to or advise rogue repairers like NAC), I was asked to source the replacement part and NAC would fit it. With 2 mis-diagnoses and an appliance which still didn’t work after around 6 weeks of waiting I had no confidence in NAC’s ability to successfully make the repair so I replaced the appliance with a new one. In attempting to get my money refunded I met with resistance, misinformatio and a complete lack of communication and respect for the customer. It took many emails and phone calls to finally speak to Adrian Welke, the owner of this “fine” Family run business whose only excuse was effectively, “our engineers don’t have a crystal ball”! He also told me (before I knew I was talking to the owner) that he was “not in a position of authority to approve a refund” and could I re-submit my claim. I did so and despite several follow ups on my part, have heard nothing since June this year., I have tried to get NAC to tell me to what level of professional competence their engineers are trained….nothing! I even had to write directly to Review.IO to get them to send me a review invite, something NAC refused to do. I have informed Miele of my experience and the claims NAC make about their ability to repair their appliances…..NAC Repair are NOT accredited repairers of any of the Brands whose copywrite protected logos they use to promote their business and I am in the process of advising all those manufacturers of the practice. Meanwhile, having paid almost £900 to fix the problem with a 13 year old dishwasher, NAC still refuse to accept any responsibility. BEWARE!!!!!!!”

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Brilliant service.”

Hi Mike, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd

“This company is a booking service for independent engineers so their service is probably only as good as the engineer in your area. In my case, no complaints whatsoever. Sent a message to the company Sunday evening, engineer called back 9am on Monday and my cooker was fixed by 10am! Excellent service and reasonably priced.”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“First time using NAC and very impressed. Easy to book. Lovely engineer and repair all sorted. Will definitely use again”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer was excellent but yes a big but was not impressed with NAC for their service. Charged me £77 plus for a part which is available from manufacturer for £35 and from parts wholesalers for £ 25. Absolute rip off, will certainly not be recommending NAC”

Hi, We're very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers. We appreciate that on the odd occasion, customers like to compare prices of spare parts online. The problem here is that there are too many variants that are not considered and usually draw people to order either completely wrong, incompatible or faulty / used parts - We’ve seen this many times over the years. Comparing spare part prices from a service provider to prices of an online store will usually always be higher. A comparison can be made with a repair to a car - If you take your car to a garage for a new battery, the price you pay for the battery will likely be more than what you would pay at a random independent online store for the battery alone as the garage are providing the service (fitting and warranties) also. Unfortunately, what searching customers don’t realise, is that online retailers (including manufacturers websites) can sell parts at cheaper prices online as they are an online retailer and simply putting a part in a box and sending it, not providing you a service, nor a repair warranty. Our callout and labour rates in most instances, are less than half of manufacturers prices, which gets overlooked in these occasional situations. When we compare the total overall cost of a repair if you were to employ the services of the manufacturer for the service, we’re usually always the less expensive option when you look at the total bill, even if our part was more than their online store. We actively monitor spare part prices and we’re constantly focussed on keeping our callout and labour fees low so we’re always happy to see our many thousands of happy customers appreciate the overall quality of our service. Kind Regards, NAC Customer Service Team.

“Disappointing. Beware, false promise of repairing your appliance We paid for NAC to do an assessment of our washing machine, for which they charged £96 for the call-out visit, with the agreement they will find the fault and repair the machine, on the understanding we would only need to cover the cost of the part/parts required to repair it. The engineer attended our home quickly, and advised it was a simple drum assembly. This would be a straightforward procedure and not overly costly. Initially, after the engineer's visit, NAC sent an email to try to persuade us that the repair would be 'very costly' due to the cost of the parts, and it wasn't guaranteed it would be fixed - due to the nature of the repair, the engineer might find 'further issues,' and so the repair would be excluded from the repair guarantee. The company therefore recommended that the machine be replaced, as it was 'beyond economical repair.' We challenged this response and asked for a quote for the repair. The engineer returned to our property to look at the machine again, however, and advised drum assembly would be perfectly feasible, and has been done many times before. NAC emailed shortly after this second visit to advise it would take 3-4 weeks to receive the parts, and that the cost of said items and shipping would still cost us in excess of £300. My partner had checked the cost of spare parts required online and found the price the company quoted had been inflated three times the online price. The total cost of the repair was almost double buying the machine new.”

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“NAC contacted MBAR Services from Barking to carryout the work. I found the engineers, Mr Humza and Mr Collin, very professional and competent with the repair. Despite the complexity of getting the parts needed, they persisted to complete the work to customer satisfaction and carried out full test for leaks etc to ensure the new door fits well . Strongly recommended.”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Phoned to indicate when he would be arriving on the morning of the planned repair. Got the oven working at first visit- necessary part required available in van. Wonderful professional efficient service from engineer Joe Cullen”

Hi Victoria, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd

“They came and fixed my tumble dryer within 45 mins at a reasonable cost too.”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd

“Our built in microwave broke, NAC domestic provided a great alternative to buying a brand new one with a quick, kind and considerate service. I would highly recommend if you are ever in that position”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Just used NAC for the first time. Very impressed. The engineer arrived on time and fully checked our cooker to ensure all was working properly before he left. No unnecessary work was done or parts replaced. Price for the call out was as stated. I would use them again if in need of a repair.”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“We paid nearly £400 for the parts, which we were told would take about a month to arrive. Two months went by, and we had to do a lot of chasing to find out what was going on. Promised return calls often didn’t materialise. So communication was poor. But when the appointment was finally arranged, the engineer was great - efficient, tidy and thorough.”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Good response times. And very good technician attending. There phone number is in my address book for all of our domestic appliance repairs. I would fully recommend this company and its technicians.”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service, knowledgeable engineer, would use again.”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Absolutely no follow up and terrible after care service . You’ve taken £108 for 10mins work and nobody following up on what needs to be done to fix my fridge freezer. There’s no quote on work needed despitre bieng told “we shall get back to you”. Ive chased twice and still nobody has called and its been over a week and a half. Im still without a fridge freezer!!!!!!!! You get tired of the people on the phone saying they will get back to you and dont!”

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Engineer was excellent. It would be useful if the Customer Services were more upfront with customers and explained the real reason why there was a delay with the repair.”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Getting my repair through NAC was very easy, I booked it online, was messaged update on the arrival of the engineer and the engineer did a fast and efficient job. Would highly recommend!”

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

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NAC Domestic Appliances Ltd is rated 4.8 based on 977 reviews