NAC Domestic Appliances Ltd Reviews

4.8 Rating 64 Reviews
95 %
of reviewers recommend NAC Domestic Appliances Ltd
4.8
Based on 64 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Read NAC Domestic Appliances Ltd Reviews

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

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Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

12 The Office CampusParagon Business ParkWakefieldWF1 2UY, ,

Anonymous
Anonymous  // 01/01/2019
The engineer arrived within the times he'd said, was very polite and efficient. He explained the problem, repaired it, and gave me advice on how to prevent it happening again. I coudn't have asked for more
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Hi Mr Sharpe, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to Aaron who was your Engineer. If we can help again in the future, please get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
1 Star rating as no option to leave 0 stars! Not great at all I'm afraid. Flatter to deceive would the best expression. Quick to respond and book a visit and low visit costs. However after that our experience was just dreadful. Engineer James Keith was in and out quickly diagnosing that the appliance (washing machine) needed a new hose pump. Fine, paid for visit and new part and then waited a week. He came back to fit part and whilst fitting it noticed there was a hole in the drum and tub assembly, and that would need changing. NAC then contacted me to say that the machine was now uneconomical to repair, basically condemning it. No report, no job sheet, no formal diagnosis with photos, just £145 spent and effectively wasted and a new washing machine purchased. I contacted NAC to ask for a refund for the second visit and the part unnecessarily fitted and they declined repeatedly. They claimed that the engineer could not have determined the hole in the drum and tub at the first visit as could not run a cycle but that is false as he determined the hold in the drum and tub whilst fitting the part so if he had taken the part out at the first visit and inspected the whole machine he would have determined the machine was uneconomical to repair at that point negating the need for a part or 2nd visit. I run an engineer company in albeit a different field and our engineers have confirmed this. They fix their own washing machines you see. I asked to speak to a manager and was declined on numerous occasions and had to chase for photos and reports and after 2-3 weeks finally received an overview on an invoice and the photos. No call from a manager and no refund for the second visit and part. It is only £70 odd so not the money, it is the principle of poor diagnosis and wasted time and money when a new appliance just needed to be purchased. So wasting time and money which could have been invested in a new appliance. So that's bad, but this is where it gets really bad, with NAC showing really sharp practices. The review site they use to collect reviews is review.io. They are required to send a review request to all customers who use them. I asked for this to leave this review and they refused on multiple occasions. I finally had to go to reviews.io to force them to send the review link. Therefore they are showing a bias deliberately towards customers they know will give them a good review. THEREFORE DO NOT TRUST THEIR REVIEWS AT ALL!! A manager from NAC still has not responded to me on this and also the reviews.io experience with them has meant that not only would I never use them again, I would urge no one to use them again as they are clearly not trustworthy! Everyone gets bad reviews, include my own business as you cannot get it right all of the time, but this is deliberately deceptive and very sharp practices, not to mention dreadful customer service!! AVOID AVOID AVOID!!
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NAC contacted MBAR Services from Barking to carryout the work. I found the engineers, Mr Humza and Mr Collin, very professional and competent with the repair. Despite the complexity of getting the parts needed, they persisted to complete the work to customer satisfaction and carried out full test for leaks etc to ensure the new door fits well . Strongly recommended.
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Good all round service. Kept informed of visit timings and the engineer was very polite and safe. We would happily use NAC again.
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Very good and fast service! The engineer was very covid aware and wore his mask throughout the repair. Very pleased and would definitely recommend
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Fantastic! I called for. repair on Wednesday afternoon and by lunchtime Thursday, our oven was back up and running. Excellent friendly engineer wearing his mask and being very aware of the current situation.
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This company is a booking service for independent engineers so their service is probably only as good as the engineer in your area. In my case, no complaints whatsoever. Sent a message to the company Sunday evening, engineer called back 9am on Monday and my cooker was fixed by 10am! Excellent service and reasonably priced.
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Total waste of time, no repair, not even a diagnosis. £78 to tell me its broke, they are not refrigeration engineers. Could understand if it needed a part but could not tell me what was wrong with it, said maybe gas but he doesn't do that.
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Do NOT use this company. They are simply a booking agency for freelance repairman. When things go wrong they won't assist. We had a problem with our dishwasher. The repairman they sent spent two minutes, jiggled a pipe and said it was fixed if he would return at no charge if the problem resurfaced. We paid £65. The problem was not fixed. After repeated calls to him and NAC he returned for a five minute visit, said we needed a part and we never heard from him again. We paid for another repairman from another company, he opened the kitchen drain, found it was plugged and the problem is solved. NAC says the repairman is responsible for a refund. He won't give it to us. We feel scammed.
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Brilliant service.
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Hi Mike, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Phoned to indicate when he would be arriving on the morning of the planned repair. Got the oven working at first visit- necessary part required available in van. Wonderful professional efficient service from engineer Joe Cullen
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Hi Victoria, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Good communication. Engineer attended on time and was polite and tidy. Resolved the issue with our oven.
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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Professional
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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
NAC Domestic Appliances ltd dealt with my broken dishwasher problem very quickly and efficiently. Neil, the engineer, identified the issue and sorted it efficiently. I was very pleased with this work and the service I received from NAC from start to finish.
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Hi Martyn, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Neil was the engineer, who repaired our oven, excellent knowledge, good service, quick response, would recommend.
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Hi Annie, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Turned up as agreed, pleasant and did the job
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Hi Annette, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Engineer Matt arrived prompt, well with in my time slot and very professional. NAC phoned me to say the engineer would be with me shortly but he bet them too it. Successfully fixed my oven and worked in a clean and tidy manner. Highly recommended company.
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Hi Debra, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to Matt that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Excellent speedy service, Neil was very professional & fixed our oven in no time, definitely recommend!!
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Hi Melanie, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to Neil that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Polite, helpful and amazingly quick service. Engineer arrived that afternoon and was proficient, professional and friendly. Got the machine working again very effectively. Well worth the money. I won't waste my time with anyone else in future.
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Hi Clive, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Quick and efficient. Many thanks!
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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
They came and fixed my tumble dryer within 45 mins at a reasonable cost too.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
NAC Domestic Appliances Ltd is rated 4.8 based on 64 reviews