Name: NAC Domestic Appliances Ltd
Address: 4 Calder Close, Calder Park, Wakefield, Wakefield
Rating: 4.81

“I asked for an engineer to come out and repair our cooker hood - it does not have a working fan. Approximately 2 weeks ago the engineer arrived and spent 5-10 minutes assessing the situation, and told us we needed a new motor. We agreed that I would order the part and to let him know once it was delivered. I did this and let him know - 2 days after his original visit. We arranged for him to return the following week which he had to cancel due to vehicle problems. OK. It happens. We rescheduled for the next week and when he arrived he said I had ordered the wrong part - it is the correct motor for the model number. He originally said it needed a new motor - which I ordered. He now says we need the entire Motor Unit Assembly - a part which is not available to order from CDA - the manufacturer. It needs a new motor. The assembly unit is already there and not damaged so should be able to be re-used. Why the engineer is saying the whole unit needs to be ordered only he knows. It feels as though replacing the motor will be a more time-consuming job, hence his reluctance to do it. I am told I must contact the engineer by NAC but his mobile voicemail is full so I have texted him. It feels as though unless he orders the part himself and I pay of course (I'm not confident he will want to do this) It's hard to see how this issue gets resolved. I am not an expert on cooker hoods! It is very frustrating when you spend what seems like hours either contacting the manufacturer or engineer and go round in circles. As of now, there is no real way of resolving this. Unless NAC step in. I do not appear to be getting anywhere with the engineer and NAC are only available by email All in all, I cannot recommend NAC. The moment a job gets remotely challenging, the engineers do not want to know and NAC are not easy to communicate with. All you want is to speak to someone to sort things out, something you can't seem to do with NAC.”

Helpful Report

“Horrendous company with terrible service and low ethics. In short, we have forked out over £200 to these people and have zero return from that - firstly, they were unable to take the cooker hood off the wall to replace the motor and expected us to do that (two pensioners!) and secondly, they replaced a light in the oven which then only lasted 3 days, only to be told that it is our problem and they take no responsibility. They are very quick to take money but deliver the most atrocious service I have come across in many, many years. My advice to others - AVOID!!”

Helpful Report

Thank you for your feedback. We are sorry to hear that you feel this way about your experience. At NAC, we are committed to providing a high level of service to all of our customers, and it is always disappointing to hear when someone feels we have fallen short of those standards. While we cannot comment on specific details here, we would like to assure you that we operate with integrity and fairness in all our services. Our team follows industry-standard practices, and we work hard to resolve any issues that arise during our visits. We are proud of the excellent reputation we have built on Reviews.io, and the vast majority of our customers are satisfied with the service they receive. Please rest assured that we review all feedback internally and take action when necessary to improve our service where possible. Kind regards, NAC Customer Service Team

“Maria was amazing on the phone and managed to find me an engineer today, he’s just called me to say he’ll be here in 20 minutes. Thank you both”

Helpful Report