Hi, thank you for your feedback. We’re glad to hear there wasn’t anything wrong with your order. If there’s anything we could do to make your experience better next time, we’d love to hear your suggestions!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad you liked the products, and we’re sorry that the delivery didn’t meet your expectations. We’ll take your comments on board to help improve our service in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered 2 separate personalised child's dressing gowns with the babies' names but they came in one gift box. I thought they would come in separate boxes as they are two separate gifts.”
Hi, thank you for your feedback! We’re sorry for any confusion. A second gift box can be purchased at checkout for separate gifts, so each item can be packaged individually. We appreciate your support and hope this helps for future orders!
Best regards, Aleksandra, Management Team, My 1st Years
“The bathrobes I purchased were lovely and soft and a great first gift with the babies name added for a minimal fee. The delivery date and slot were in line with my expectations. Thank you.
The website, however, was unclear when trying to order an additional gift box, which was removed when I came to pay. The follow up call with an agent suggested I had not selected it at the bottom of the page but this was not necessary, as I had selected it earlier in the process.”
Hi, thank you so much for your feedback! We’re delighted to hear you loved the bathrobes and that the delivery met your expectations. We’re sorry for the confusion with the additional gift box. We really appreciate you sharing your experience and will pass this on to our team to make the ordering process clearer in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“The product was good but I've had two issues where I've needed to send an item back and it's quite difficult because they make you contact them and you have to pay for returns”
Hi, thank you for your feedback. We’re glad you’re happy with the product itself. We understand that the returns process can be inconvenient, and we appreciate your comments. We’ll take this on board to see how we can make it easier for our customers in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Hi my items are fine but delivery not so good. Outer box was very bashed and torn and inner boxes were also damaged. These are Christmas presents so a bit disappointed boxes were damaged.”
Hi, we’re sorry to hear that the packaging arrived damaged and completely understand your disappointment, especially with Christmas presents. We will pass your feedback on to our team to help improve future deliveries. Please get in touch with us at support@my1styears.com so we can look into this further and assist you.
Best regards, Aleksandra, Management Team, My 1st Years
“i order my lovely gift boxes from you but very dissapointed with the free bear that was sent. i cannot believe y this would retail at £10 as you claim. lovely bear but far too small”
Hi, thank you for your feedback. We’re glad to hear that you found the bear lovely, but we’re sorry that the size did not meet your expectations. We appreciate your comments regarding the value and will pass them on to our team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“Really pleased with the bookcase but I never receive the free gift promised. I tried to email but the address didn’t work. Also I ordered the sand pit / water table with built in seats. Again excellent product but no free toy. So it would be nice if they sent free gifts.”
Hi, thank you so much for your lovely feedback. We’re really pleased to hear you’re happy with your bookcase and sand pit/water table!
We’re so sorry to hear you didn’t receive your free gift. Please get in touch with us at support@my1styears.com with the subject line 'Review – Aleksandra', and we’ll be more than happy to send one out to you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re sorry for any disappointment. We often have new offers available, so please keep an eye on our website for the latest deals. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
“The item is beautiful but unfortunately I got a message from the courier just before it was due to be delivered to say the box was too big.
By the time it did arrive it was too late for the occasion.”
Hi, thank you for your feedback. We’re so glad you found the item beautiful, but we’re truly sorry to hear about the delivery issue and that it missed your occasion. We’ll share this with our shipping partners to help prevent this in the future. We really appreciate your understanding and hope you’ll still enjoy your purchase.
Best regards, Aleksandra, Management Team, My 1st Years
“Couldn't use the discount code on the product I wanted. However had to buy it, as it was on my daughters wish list for my granddaughter for Christmas.”
Hi, thank you for your review! We’re sorry to hear you had trouble using the discount code, but we’re so glad you were still able to get the perfect gift for your granddaughter’s Christmas. We really appreciate your support and hope it brings lots of joy!
Best regards, Aleksandra, Management Team, My 1st Years
“A lovely product, but I was disappointed that my sign up discount code didn't apply to it. The 'free' gift is certainly not worth £10 as indicated, it's a tiny stuffed toy worth £3 at most. And the deluge of marketing emails I subsequently got from you was extremely irritating. So the quality of your product was excellent, but I don't like your business model.”
Hi, thank you for your honest feedback. We’re delighted to hear you’re happy with the quality of the product. We’re sorry that the discount code didn’t apply as expected, and we appreciate your thoughts regarding the gift and marketing emails. Your feedback is really valuable and will help us improve our customer experience.
Best regards, Aleksandra, Management Team, My 1st Years
“Beautiful products
Need to take more care with delivery
Maybe message to couriers to be careful
Personalised box damaged replacement sent quickly but again damaged”
Hi, thank you for your feedback! We’re delighted to hear you love the products, but we’re very sorry about the issues with the delivery and damaged boxes. We’ll definitely raise this with our courier partners to ensure more care is taken in the future. We really appreciate your patience and understanding, and we hope you continue to enjoy your purchase.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Ordered this as a gift for a friend’a baptism. The order was only shipped on the final day it was supposed to have been delivered so did not arrive in time for the event. This was extremely frustrating and inconvenient, and put a downer on the experience. Have not opened the products to see myself as they are in a gift box. The delivery experience really has dampened the purchase though.”
Hi, thank you for sharing your feedback. We’re very sorry to hear that the delivery did not arrive in time for the baptism and completely understand how frustrating and inconvenient this must have been.
We’re glad to hear the products arrived safely in their gift box, but we appreciate that the delivery experience has affected your overall enjoyment. Your comments have been shared with our team as we continually work to improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad to hear that our customer service was quick in responding. We’re really sorry that the wrong item was sent and understand that you were expecting different handling.
Your comments have been shared with our team as we continually review our processes to improve the experience for our customers.
Best regards, Aleksandra, Management Team, My 1st Years
“I would love to give a better review but difficult at the moment as Evri have yet to deliver my item even though apparently you dispatched it 8 days ago. I am awaiting issue being resolved!”
Hello, we’re very sorry to hear about the delay with your order and completely understand your frustration. 😔 Please contact us directly at support@my1styears.com and we’ll do everything we can to resolve this for you as quickly as possible. Thank you for your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
“Service was slower than expected so, although itmes arrived just beofre the necessary date, it was stressful.
The personalised Chair was very well received. The pieces did not quite fit together when assembling it, so it is not quite square and it was too late to do anything about that.
The Christmas stocking was very well received too and was as expected.”
Hello, thank you for your honest feedback. We’re glad to hear the personalised chair and Christmas stocking were well received, but we’re very sorry for the stress caused by the slower service and the assembly issues. Your comments are really helpful, and we’ll use them to improve our service and product quality in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“The wooden activity table is very cute but spending an extra £10 for only a personalised name in a sticker is not worth it. I thought the name would be printed on. The sticker comes off very easily and not worth the extra money.”
Hello, thank you for your feedback. We’re glad you like the wooden activity table, but we’re sorry the personalised sticker didn’t meet your expectations. We really appreciate your comments and will take them on board as we review our personalisation options for the future.
Best regards, Aleksandra, Management Team, My 1st Years
