“The caterpillar is fine and looks great but I've sent an email already about the state of the box it was delivered in. Wet and broken. I have not yet received a reply and it's been 1 week. Hopefully I will get a reply soon and a replacement box as I wanted to keep that and store her caterpillar and other keep sakes for her.”
Hi, we’re very sorry to hear about the condition of the box. We’ve tried to locate your email but haven’t received anything from you. Please email us at support@my1styears.com if you’d like to discuss your experience further.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Products good apparent from the finish of the backpack. Stitching coming out of every part of the bag and some fraying. Most came off but a lot of loose thread coming out.”
Hi, we’re very sorry to hear this and completely understand your disappointment, especially for a Christmas gift. This is not the standard we aim for. Please get in touch with us so we can arrange a replacement and make this right for you.
Best regards, Aleksandra, Management Team, My 1st Years
“NO problem with your side of things but the courier you are using Evri was awful
Parcel was supposed to be delivered one day as had delivery date and time then when delivery was nearly overdue it changed to we can’t deliver today and I had no idea when it would be delivered but it arrived 3 days later so the delivery part was not very good as I was waiting for it to take for my grand daughter who lives 6 hours away
Thankyou
Judith Hoggarth”
Hi, thank you for your feedback. We’re glad there were no issues on our side, but we’re very sorry to hear about the poor experience with the courier. We understand how frustrating it must have been, especially with the parcel intended for your granddaughter. We’ll pass your feedback on to help improve delivery services in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“Product is beautiful! Just very long time for delivery to Ireland ! I waited nearly two weeks ! But worth the wait ! Bag is perfect size for toddler outings”
Hi, thank you so much for your lovely feedback! We’re glad to hear you love the product and that the bag is the perfect size for toddler outings. We appreciate your patience with the delivery to Ireland and hope it continues to be enjoyed!
Best regards, Aleksandra, Management Team, My 1st Years
“I love the products and they are very well made, but the personalisation is difficulf as they revert back to the original choices- so now ive ended up with mis-matched products because it wasn't clear that the colour of the text had changed back until it was too late and the order was placed.”
Hi, thank you for your feedback. We’re delighted to hear you love the products and their quality. We’re very sorry for the issues with the personalisation process and understand how frustrating it must be to end up with mismatched items. We’ll pass your comments on to our team to help improve the clarity of the customisation options in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your experience wasn’t what you expected. We truly appreciate your feedback and will pass it on to help us improve both our product quality and customer service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re very sorry to hear that the box arrived damaged, especially since it was intended as a gift. That’s certainly not the experience we want for our customers.
Please get in touch with us so we can look into this further and put things right for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re very sorry to hear that you still haven’t received your order. Our customer service team has already initiated an investigation, and as soon as they hear back from the courier, they will be in touch with you. Thank you for your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad you liked the big box, but we’re very sorry to hear that the doll’s dress arrived creased. We appreciate you taking the time to iron it for gifting and will pass your comments on to our team to help improve packaging in the future.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered 3 beautiful gifts of great quality however I was disappointed when they came in the one box. Previously when I’ve ordered multiple gifts, they come in individual boxes. Disappointed but still happy with the products”
Hi, thank you for your review! We’re delighted to hear that you’re happy with the gifts and their quality.
Just to let you know, additional gift boxes can be purchased at checkout if you’d like each item to be presented individually. We really appreciate your support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“The items have not yet been viewed as they were sent for Christmas presents.
However, they were not delivered to the recipients home just left in the public entrance to the building. Could have been taken by anyone! Fortunately not.”
Hi, thank you for your review. We’re very sorry to hear that your items were left in an unsafe location. That is certainly not the delivery experience we want for our customers. We appreciate you letting us know and hope the gifts arrive safely to the recipients.
Best regards, Aleksandra, Management Team, My 1st Years
“The product was a personalized pink guitar and all was okay until we came to play it! We then discoverd that it was impossible to tune as all the strings were the same inspite of having different coloured ends and as indicated above it was impossible to tune!
Kind regards
Francis GRAVES”
Hi, thank you for your review! We’re glad you liked the personalised pink guitar. Just to clarify, this item is designed as a toy and not a real instrument, so it isn’t possible to tune it like a professional guitar. We appreciate your feedback and hope it still provides lots of fun!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re glad to hear that you were happy with our quick service. We’re very sorry if you felt there were too many emails. We really appreciate your feedback and will take it on board.
Best regards, Aleksandra, Management Team, My 1st Years
“Your product has gone down in my apinion. I have bought named dressing gowns for my great grandchildren and been very happy. The latest one I am sorry but material is not as good as passed purchase”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your review! We’re glad to hear that you’re happy with the quality and quick delivery. We appreciate your feedback regarding the size and will take it on board.
Best regards, Aleksandra, Management Team, My 1st Years
“Speedy delivery and an easy website to navigate. I have bought many presents over the years from My 1st Years and they have always been loved. The decoration I bought is a lovely keepsake for a friends child but it wasn't as good a quality of print as I was expecting, further to this my blue gift box had a tear on the crease. The farm yard and book seemed to be in good condition though.”
Hi, thank you for your review! We’re delighted to hear that you’ve enjoyed shopping with us over the years and that the gifts were well received. We’re very sorry to hear about the print quality on the decoration and the tear on the gift box. We completely understand how disappointing that can be. Please get in touch with us so we can help resolve this. We really appreciate your feedback and support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re glad to hear that your order was delivered quickly. We appreciate your feedback regarding the size and will take it on board for future products.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re delighted to hear that you love the products. We’re very sorry that the gift box arrived broken and understand your disappointment. Please get in touch with us so we can assist further. We really appreciate your feedback!
Best regards, Aleksandra, Management Team, My 1st Years
