“The dressing gown with personalised name embroidered was beautiful. However the gruffalo with personalised name was very disappointing. The name Freddie was stuck on with white stickers and wasn't even straight. A very unprofessional finish and one I could have done myself half the price”
Hi, we’re very sorry to hear about your disappointment with the Gruffalo personalisation. We use a flock personalisation method for our soft toys, which is durable and designed to last. If the name wasn’t applied straight, please get in touch with our customer service team so we can resolve this for you. We really appreciate your feedback and hope we can make this right.
Best regards, Aleksandra, Management Team, My 1st Years
“Loved the products but the hooded towel was really creased. It should not have been sent out like this as it was very obvious so you couldn't miss it!”
Hi, thank you for your feedback! We’re so glad you loved the products, and we’re very sorry that the hooded towel arrived creased. This shouldn’t have happened, and we’ll be reviewing our packing process to prevent it in the future.
Sincerely, Aleksandra from the My 1st Years Management Team
“Great bag- like the DiBo design, glow in the dark, bright orange and reflective strips to be eye catching. disappointed the water bottle pouch is inside as toddler/ kids bottles leak or are likely to when used by kids. I thought it had a slim line pouch on one side?”
Hi, thank you for your feedback! We’re glad you love the bag’s design, glow-in-the-dark feature, and reflective strips. We appreciate your note about the water bottle pouch placement. We’ll take your comments on board for future updates.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com.
Sincerely, Aleksandra from the My 1st Years Management Team
“Item came damaged, as did gift box. Spent 2 hours on chat to get it replaced. They did send out a replacement once I had sent the damaged one back, however this delayed me gifting the present as planned. I am however very happy with the replacement doll as is the child. Customer service needs improvement.”
Hi, we’re very sorry for the inconvenience caused by the damaged item and gift box, and we completely understand how frustrating the delay must have been. We’re glad to hear that the replacement doll arrived safely and that the child is happy with it. Thank you for your feedback regarding our customer service. We’ll take this on board to improve the experience for future orders.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback! We’re glad you love the products, and we’re very sorry that the gift box arrived squashed and torn. Please get in touch with our customer service team so we can resolve this for you.
Sincerely, Aleksandra from the My 1st Years Management Team
“Happy with the order but the delivery took longer than it’s on your policy. Little disappointed because that was a birthday gift for our friends so we had to give him later . And also one of your colleagues was offering me a little refund back but I think she forgot about it. I used to order from My 1st year so this time I was very disappointed.”
Hi, we’re very sorry to hear about the delay and the disappointment it caused, especially as it was for a birthday gift. Please get in touch with our customer service team so we can look into the refund and resolve this for you. We really appreciate your past loyalty and hope to make things right.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“Hi. My gift was not delivered yet and based on the price I payed for the delivery I am a bit disappointed. Hopefully they will enjoy the gift that normal are always good as I bought a few times over the past 5 years.”
Hi, we’re very sorry for the delay and completely understand your disappointment. We’ve checked and can confirm that your parcel is on its way to the address. We hope your gift arrives soon and brings joy, as your previous orders have. Thank you for your continued support over the past 5 years.
Best regards, Aleksandra, Management Team, My 1st Years
“We ordered a personalised wooden toy for a Christening gift. The toy itself is lovely, however we were deeply disappointed to find that the inner packaging of the item arrived opened. When queried, the reply is that when they personalise it they have to open the product. While I do understand, gifting a special item that appears to the recipient to have been used or tried doesn't match the special occasion. I think it was just a surprise as I didn't see it stated on the listing when you choose it to be personalised.
But again, packaging removed, still a lovely product.”
Hi, thank you for your feedback. We’re sorry to hear that the inner packaging of your personalised toy arrived opened. We completely understand how this could be disappointing, especially for a special occasion like a Christening.
We truly appreciate your comments and will pass your feedback on to our team to see how we can improve the experience for future personalised gifts.
We’re glad to hear that, despite this, you still found the toy lovely.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad you liked the toy. We’re very sorry that the personalisation and display box were not up to standard.
If you would like a replacement gift box, please get in touch with us and we’ll be happy to send one out.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re really sorry to hear this! If you’d like, please get in touch with our team and we’ll be happy to discuss possible options to help.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry to hear about this experience with the personalisation. This definitely shouldn’t have happened. Please get in touch with our customer service team, and we’ll be happy to put this right for you. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re delighted to hear you’re happy with our merchandise. We appreciate your comments about our website and will take them on board as we continue to improve the shopping experience.
Best regards, Aleksandra, Management Team, My 1st Years
“I have used you many times in the past and never had any complaints for my grandchildren and friends gifts but feel disappointed with this order. I ordered two Abacus’s one for our granddaughter and one my great nephew and ordered 2 boxes and 2 individual cards with them. The order took longer than usual and both items were in the same box which was damaged and both the names were on one card.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“The parcel was very late in arriving and missed your promised time of delivery. So I was not able to give this present on the correct day. When the hat arrived it was the wrong design on the front but as the hat was embroidered with the correct name, I let that go.”
Hi, we’re very sorry to hear that your parcel arrived late and missed your intended delivery date. We completely understand how disappointing this must have been. We truly appreciate your understanding regarding the design. Thank you for your feedback, it helps us improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words! We’re delighted to hear you love your product. We’re very sorry that your order arrived a day later than expected and appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad to hear you like the backpack. We completely understand your point about the size and appreciate your honesty. It can be tricky to gauge just from pictures. Your feedback is very helpful for future customers.
Best regards, Aleksandra, Management Team, My 1st Years
“The box which I wanted to use as gift box arrived completely smashed.
The text i’ve entered for the card, was not printed completely, so I needed so write the rest manually, so it doesn’t look high quality anymore.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hello, thank you for your feedback. We’re very sorry to hear about the missing item and understand how frustrating this must have been.
I can see that you contacted us on Saturday, and we responded by email on Monday. Please note that our team does not work over the weekend. I’m pleased to confirm that the missing product was replaced via express delivery a few days ago, so it should have reached you by now.
Thank you for your patience and understanding.
Sincerely, Aleksandra from the My 1st Years Management Team
