“My parcel didnt show up on time so i queried it. I couldnt contact evri personally and it took my 1st years 48 hours to receive the response that they dont know where it is. From here my 1st years were very helpful and offered either a full refund or a re order on express delivery which was promised to be 24 - 48 hours. This ended up being 3 days. I was hapoy to get the product in the end and looks good quality but my nieces present was late.
So overall not happy would only use again if they stopped using evri.
Feel slightly cheated to spend so much on delivery for it to be late. As I said product was great but delivery was terrible and honestly poor of the company not to offer any compensation for this.”
Hi, thank you for taking the time to share your experience. We’re truly sorry to hear about the delivery issues you faced. We completely understand how frustrating it must have been, especially with it being a gift for your niece and arriving later than expected.
While we're glad to know you were happy with the quality of the product and that our team was able to support you once contacted, we agree that the delivery experience fell short. Your feedback regarding the courier and compensation is taken seriously, and we’re currently reviewing our delivery partners to help prevent situations like this in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The personalisation on the blanket was not very obvious as the colours were not contrast enough. The personalisation on the backpack overlapped with the pattern making it hard to read”
Hi, thank you for your feedback. We’re sorry to hear that the personalisation wasn’t as clear as you expected on both the blanket and the backpack. We always aim to ensure our designs are both beautiful and legible, so your comments are really helpful.
We’ll be passing this feedback on to our design team to review how we can improve the visibility of personalisation in the future. We truly appreciate you taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we're so sorry to hear you haven't received your parcel. Please reach out to our customer support team at support@my1styears.com so we can look into this for you and get it resolved as quickly as possible. Thank you for your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your lovely feedback! We're so glad to hear you were happy with the quality of the blanket and the speedy delivery.
We appreciate your thoughts on the pricing. Your input helps us ensure we’re offering great value to our customers. Thanks again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
“Fantastic company and products. Customer service 2nd to none. Made a few mistakes on my orders and have contacted customer services and they have sorted it all out for me with no hesitation. I highly recommend this company.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we’re sorry to hear about the issue with the zip. That’s definitely not the experience we want for our customers. Please contact our customer support team at support@my1styears.com so we can arrange a replacement or find the best solution for you. We appreciate you letting us know!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a toy to replace the worn out one my 4 year old daughter was given when she was 2 and a half. (this is now her 3rd pink rabbit, and I'm sure will last as long as the other 2 if not longer! ). Ordering was easy, item didn't take long to arrive, was well packaged and is loved which is the main thing. Would highly recommend ordering from them.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I have used the company before and not been disappointed - this time a beautiful personalised bunny - absolutely gorgeous and admired by
many - thank youp”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Fantastic 1st class quality items, efficient communication and excellent delivery service. I will not use any other company to purchase items for my Grand-daughter. What a GREAT company this is!. Keep it up "My 1st Years".!!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I made a huge mistake with the delivery address for my order but My 1st Years was very patient with me, quick to respond to my emails and I can breathe a sigh of relief now as the gift has finally reached the right address! I will be a returning customer! :-)”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very cute rabbit, lovely & soft and a lovely shade of green. Good quality and personalisation looks really good. Packaging is amazing and makes for a great gift”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely beautiful bag, it is a gift but I know it will be loved! I’ve bought several personalised bags through the year and they last plus look beautiful.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I have had 2 personalised back backs so far for my gorgeous grandson, he is only 11 months old. The bags are gorgeous and well worth the money such great quality. I will definitely be buying more from "My 1st Years" super fast delivery as well. Highly recommend x”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
