“I am really disappointed with their service.
I always order with them never had any issues this time around I ordered two backpacks for my nephew and niece and selected two boxes one each and a note and along with that I was qualified for a free bunny gift. When arrived both bags were tucked in one box no message no free bunny and when emailed them about it I got an automated message saying someone will contact and it’s been over a week now no contact from them”
Hi, thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced with your order and the lack of follow-up.
We do not have any record of contact from you in our system, so please do get in touch with us directly at support@my1styears.com. Our team will prioritise your case and work to resolve this for you as quickly as possible.
We appreciate your patience and look forward to hearing from you soon.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“First time using the company as recommend by a friend. I ordered over a week ago and paid for next day delivery and still haven’t received my order. The frustrating thing is every email I send I have to wait ages for a reply to find out what is happening. We are on day 10 and I still don’t no if my niece will ever get her birthday present.”
Hi, thank you for your feedback, and we're truly sorry to hear about your experience — this is certainly not the level of service we aim to provide.
We sincerely apologise for the delay in receiving your order, especially given that you selected next day delivery, and for the frustration caused by the slow response time. We completely understand how disappointing this must be, particularly with your niece’s birthday approaching.
Please be assured that our team will be in touch with you shortly to provide a full update and work toward a resolution as quickly as possible.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
“I was very excited to finally try My 1st Years and ordered personalised items for my son but they use Evri as their choice of courier. When I hadn’t received my item over a week later I followed the tracking which showed it had apparently been delivered which it had not. No way to get in touch with Evri. Why would they choose Evri to deliver their parcels, they are notorious for this, I basically lost my money. Will never buy from here again or recommend them.”
Hi, thank you for your feedback, and we’re very sorry to hear about the frustration caused by the delivery experience.
According to the tracking information, your parcel was delivered to the selected parcel shop as requested. However, we completely understand your concern. We have already arranged for a replacement to be sent out.
Your replacement order will be processed today, and you’ll receive confirmation and tracking details as soon as it’s on its way.
We truly appreciate your patience and hope this resolution helps restore your confidence in us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The personalizated pink teddy went down a treat for my friend who had just had her baby girl ... Beautifully made and packaged nicely - the box is nice enough to use as a keepsake/memory box! Could use this site again for milestone birthday's. XxX”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback, and we’re sorry to hear that you were disappointed with the size of the blanket you received.
We do our best to provide clear product descriptions, including measurements, on our website so customers know exactly what to expect before placing an order. We're sorry if this wasn’t as clear as it should have been in this case.
Your comments have been noted, and we’ll review the listing to ensure the information is as visible and helpful as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“It was a gift which was very much appreciated by my neice for her new baby. She sent me a picture and it was beautiful and as big as the baby. Good price and delivered when expected”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words! We're so pleased you loved the bags and that our customer service team could quickly resolve the issue with the boxes. It means a lot to hear you'd shop with us again, we look forward to it!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
