Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry for the inconvenience. We refunded your delivery costs, sent a replacement stick via express delivery, and also offered store credit as an apology. We hope this has helped improve your experience.
We will also pass your feedback on to our team to help us improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry to see that your order has been lost. We’ll be following this up with our courier service, and I can see we’ve already been in touch via email to offer you a replacement order. Thank you for your patience while we work to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re really sorry that your order still hasn’t arrived. Thank you for sharing your feedback, which we’ll be passing on. I can also see we’ve already offered a replacement via email, and we hope this helps resolve the situation.
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely stunning products. High quality and very cute for a 1st birthday gift. This is my first time shopping with My 1st Years, I will definitely be a returning customer. Highly recommend this company.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Unfortunately after only 3 months the strap has broken? This is such a beautiful bag and it was bought for a first birthday gift on the 19th of May but my friends just sent me a picture and it’s very clear the strap has broken. I was bought one at the beginning of May and there is no damage?”
Hi, we’re very sorry to hear about the issue with the strap on the bag, especially as it was such a special gift for a first birthday. We completely understand how disappointing this must be.
If you’d like to discuss your experience further, please don’t hesitate to email us at support@my1styears.com with the subject 'Review - Aleksandra', and we’ll be happy to assist you.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely bag, very well made and a good size for my 4 year old niece. It’s her second bag from My 1st Years. The service was good and the gift box is a lovely touch.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I love my bluey ty teddies they are lovely and soft for my grandsons ! I had their names put in too. They are lovely . Beautifully wrapped on a sturdy gift box which can be used again for keep sakes .”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I had a great experience shopping with them. The whole process is very intuitive and the checkout process very simple. I received what I ordered in time and the items were better than in the pictures. Completely satisfied with my purchase. Will definitely buy again as I love all the personalization you can add on almost everything.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely beautiful babies 1st dressing gown embroidered delicately with my new granddaughter's name so soft. Packaging is stunning really good value”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hello, thank you so much for your lovely feedback! We’re really glad to hear you’re happy with the quality. We appreciate your suggestion too. We’re always looking at adding new varieties, so keep an eye out for future updates!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Very pleased with my purchase.
Items ordered are of good quality and packaged with care.
However delivery was stated to be 3-5 working days and was actually 9 working days. Next time would choose a different delivery option.”
Hello, thank you so much for your kind words about the quality and packaging of your order. We’re so pleased you’re happy with your purchase. We’re really sorry to hear that delivery took longer than expected on this occasion. We’ll certainly take your feedback on board and continue working with our couriers to improve this. We hope to welcome you back again soon, and you’re always welcome to choose a faster delivery option next time if needed.
Best regards, Aleksandra, Management Team, My 1st Years
