Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I really love the product and the customer service. At the very beginning, I received the backpack, but there was a mistake in my niece's name. I contacted them, and they replaced it and sent the corrected one right away.
The bag itself is a perfect gift. The colour, the size, everything is just perfect. Thank you!”
Hello, thank you so much for your lovely feedback! We’re delighted to hear that you love the backpack and that it made the perfect gift for your niece. We’re also glad our team could quickly put things right with the personalisation.
We truly appreciate you choosing us for such a special gift and hope your niece enjoys her new backpack for a long time to come!
Best regards, Aleksandra, Management Team, My 1st Years
“The box which I wanted to use as gift box arrived completely smashed.
The text i’ve entered for the card, was not printed completely, so I needed so write the rest manually, so it doesn’t look high quality anymore.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I like the product but found the website hard to use. It was not very responsive and ended up recording details in a strange way.
Yeh customer service team weee very helpful.
The gift took longer to arrive than I expected.”
Hello, thank you for taking the time to share your feedback. We’re really pleased to hear that our customer service team were able to support you, but we’re sorry to learn that you found our website difficult to use and that your gift took longer to arrive than expected.
Your comments are very valuable. We’ve passed them on to our web and operations teams so we can improve both the online experience and delivery times. We’re always looking for ways to make things smoother for our customers, and your feedback will help us do that.
We’re glad you love the product, and we hope it makes a special gift.
Best regards, Aleksandra, Management Team, My 1st Years
“Bought two personalized dressing gowns for my granddaughters. They are amazing and so cute. They were in the sale so win win for me. The quality is excellent and delivery was very fast. Happy customer”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Great little backpack, i brought it for my daughters birthday. It arrived quickly and was just as described, a good size and we really like the pattern.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hello, we’re very sorry to hear about this. It appears that your order may have been lost, and we completely understand how disappointing this must be.
We have already sent you an email to follow up and resolve this as quickly as possible. Please check your inbox so we can get this sorted for you. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hello, thank you for your feedback. We’re very sorry to hear about the missing item and understand how frustrating this must have been.
I can see that you contacted us on Saturday, and we responded by email on Monday. Please note that our team does not work over the weekend. I’m pleased to confirm that the missing product was replaced via express delivery a few days ago, so it should have reached you by now.
Thank you for your patience and understanding.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered the Bluey lunch box with the individual segments, the box it's self is great, but it's been washed by hand with a little warm water and washing up liquid and the letters of my child's name is coming off, so I now have a very unhappy 3¾ year old 😭, I would not get said box personalised if I were you.”
Hi, we’re so sorry to hear the personalisation has started to come away, especially as it’s left your little one disappointed. That’s definitely not the experience we want for you. Thank you for bringing this to our attention. We’ll pass your feedback to our team. If you’d like us to look into a replacement for you, please don’t hesitate to reach out to us directly.
Best regards, Aleksandra, Management Team, My 1st Years
