Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad to hear that the items arrived with the names correct. We’re very sorry to hear about the slow delivery and that the luxury box arrived damaged. We appreciate your comments regarding the cost and will take them into consideration as we continue to improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
“We’re really happy with the backpack, it’s the perfect size for nursery, with plenty of room for all her little essentials without being too big or bulky. The quality is excellent and it’s holding up beautifully to daily use. Highly recommend!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I placed my order on 18-10-25, I received a parcel on 23-10-25, on opening it was not my order but an order that should have been sent to Australia!
I emailed straight away, and was asked to send photos, which I did.
Aleksandra (Customer Services Manager) apologised, stated my order had been located in your system and asked if I would like the order sent express delivery, I confirmed straight away I would like my order sent out.
I didn’t not receive any confirmation stating my order had been sent nor did I receive my parcel!!
I emailed again and was told we don’t send orders express delivery to Australia!!! I am in the UK!
I tried ringing several times to speak to someone but was informed, very busy and to email, which I did again!
We saw the new baby but had no gift to give due to being sent the wrong order!
I emailed again and my order was sent out to me, received on 31-10-25!
I was offered £10 on my account for a future order, I find this unacceptable after all the emails, unable to speak to someone and now having to pay postage to send to recipient!!
I had to ask what to do with the order received for Australia, informed to give it to charity!! Another task I have to sort!!
To say I am disappointed is an understatement! It does not reflect well on your company’s reputation!
I am still awaiting a reply regarding the £10 voucher!”
Hi, we are truly sorry for the mix-up with your order. This should never have happened, and we completely understand your frustration given the delays and inconvenience caused.
We can see that your correct order has now been replaced and delivered. As an apology for the issues you experienced, we have applied £20 store credit to your account for future purchases.
Regarding the order you received in error for Australia, if donating it to charity isn’t possible, please let us know and we can arrange a collection to have it returned.
We sincerely apologise for all the inconvenience and appreciate your patience throughout this process.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry to hear that your parcel have not been received. We did email you requesting further information so that we could raise an investigation, but unfortunately, we never heard back. Please get in touch with us with the requested details, and we’ll be happy to assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“Worst customer service ever! I paid for personalised box which came torn but had to gift to recipient without the day after recieving it. Once I contacted them they kept mailing back saying sorry we can send out a new one or a credit your account?? But I don't need a new one and I paid using money so why should my account be credited I want a refund! Will be taking further actions”
Hi, we’re very sorry to hear about the condition of your personalised box and the frustration this has caused. As the box is provided free of charge, we’re unfortunately unable to offer a refund. However, we would be happy to either replace it or provide store credit for future purchases. If you would like to discuss this further, please don’t hesitate to get in touch with us. We sincerely apologise for the inconvenience and appreciate your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“I would like to make a complaint please and ask for a replacement or reimbursement please.
I ordered a lovely gift which arrived later than expected but when it did the box was damaged. I had paid to get it personalised so it could be used as a keepsake so I am even more disappointed that it arrived in this condition
I look forward to hearing back from you soon.
Thanks. Denise”
Hi, we’re very sorry to hear that your gift arrived damaged, especially as it was personalised and intended as a keepsake. Please get in touch with us directly so we can discuss a suitable resolution. We sincerely apologise for the disappointment and inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words! We’re glad the ordering and delivery process went smoothly. We hope the gift is loved!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Speedy delivery, well wrapped and beautifully presented.
Ordered 2 aprons which are just as shown and of good quality. Both were in the same presentation box so you will need to purchase a gift box if you wanted the children to have the same experience on opening which I didn’t realise.”
Hi, thank you so much for your lovely review! We’re glad to hear the aprons arrived quickly and that you’re happy with their quality.
We appreciate your feedback about the presentation. We’ll take this on board for future orders to make the unboxing experience clearer for our customers.
Best regards, Aleksandra, Management Team, My 1st Years
“i order my lovely gift boxes from you but very dissapointed with the free bear that was sent. i cannot believe y this would retail at £10 as you claim. lovely bear but far too small”
Hi, thank you for your feedback. We’re glad to hear that you found the bear lovely, but we’re sorry that the size did not meet your expectations. We appreciate your comments regarding the value and will pass them on to our team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
“I'm very disappointed with my experience of My 1st Years and feel I was mis-sold. I spent over £100 on a personalised gift and was lead to believe that the gift would be presented in a gift box. When the Tonie box arrived it was in it's manuacturers box and the small story character was presented in a very small 'My 1st Years' giftbox. At no point along the journey was I informed that the gift would not fit in the gift to be provided.”
Hi, we’re very sorry to hear that your recent experience with My 1st Years did not meet your expectations. Unfortunately, we do not currently have a gift box available that fits the Tonie Box, which is why it was sent in its manufacturer’s packaging only.
We completely understand your disappointment and will pass your feedback on to our team to help us improve our services in the future.
Thank you for taking the time to share your experience, and we sincerely apologise for any inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely items purchased but typing error on personalised book. Contact with team was good and a new correctly personalised book was sent. It would of been 5/5.”
Hi, thank you so much for your kind words! We’re glad we could resolve the issue quickly and get the correctly personalised book to you. We really appreciate your feedback and hope it brings lots of joy. Hopefully next time we can earn that full 5/5 from you!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
