“Please keep it lovely, it appears to be going downhill. You,re trying to bring in cheap goods eg safari music box should have been 44 pounds for proper musical box that opens. You cannot buy this anywhere else. Instead I paid budget 24 pounds for something not suitable as a christening present.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your kind words about the item! We're really sorry to hear the box was damaged during delivery, especially since it was a gift. We appreciate your feedback and will continue working with our courier partners to improve packaging care. Please don’t hesitate to reach out if we can assist further.
Best regards, Aleksandra, Management Team, My 1st Years
“Products are always fantastic… I order presents very frequently. Normally great service but on this occasion my order has not arrived. It has been delayed with their 3rd Party Courier on multiple stages of the delivery cycle and is still not out for delivery… which is disappointing given my order was over 10 days ago (on the standard 5 day delivery service).”
Hi, thank you so much for your continued support and kind words about our products. We're really grateful to have you as a regular customer.
We're very sorry to hear about the delay with your most recent order. While most parcels arrive on time, occasionally deliveries to Northern Ireland can take a little longer than expected due to courier logistics.
If your order still hasn’t arrived within the next 24 hours, please don’t hesitate to get in touch with our customer service team. We’ll be more than happy to look into it and help resolve this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
“Every time I receive a box that I pay for personalisation, they are damaged. Always at the edge where the gold on the box is. I’d rather you had a better quality box and charged for it as it never looks great when giving it as a gift”
Hi, thank you for your honest feedback. We’re really sorry to hear that the personalised boxes have arrived damaged, especially at the edges.
We understand how important presentation is, especially when giving a gift, and we’re sorry this has been disappointing for you. We’ll definitely pass your comments on to our packaging and production teams to see how we can improve the quality and durability of the boxes.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things better.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we're very sorry to hear you found the ordering process frustrating and that your order didn’t arrive as expected. That’s certainly not the experience we want for our customers.
If you’d be willing to share more about what went wrong, we’d really appreciate the opportunity to learn and improve. Please feel free to contact us at support@my1styears.com with the subject 'Review – Aleksandra' so we can look into this further.
Best regards, Aleksandra, Management Team, My 1st Years
“I recently bought a stuffed boy doll for my grandson for his first birthday last week, and was not happy that the ticket with the washing instructions was sewn into the leg of the trousers. Just how to remove it I left to his mother in case the sewing came apart! The washing instructions were not in the illustration of the doll. The name My 1st years was also sewn onto the trousers on the doll. This was acceptable on its own and was picutured there, but along with my grandson's name up the trouser leg and the washing intructions it looked cluttered. The shoulder straps on the dungarees were also rather loose. The doll was £25 and I feel it should have been reduced in thse sale. I see it is likely to have been the last one as there are no fair haired boy dolls in the sale.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“The products, as always, are exemplary. Brilliant presents. However, with this order there was a printed mistake on one of my items and I wasn’t very pleased with the customer service experience. Would buy from again, but I think the latter part of their help service needs some work.”
Hi, thank you for your kind words about our products. We’re delighted to hear you consider them exemplary and brilliant presents!
We’re very sorry to hear that your recent experience with our customer service didn’t meet your expectations. Please know that we take your feedback seriously and are continuously working to improve our service.
Regarding the issue with the printed mistake, I can confirm that a refund for the card was processed by our agent. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out. We hope to have the opportunity to serve you again soon.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re really sorry to hear that you haven’t received your order yet. Please rest assured that we are already investigating this with Evri and looking into why there has been a delay following their attempted delivery. We completely understand how frustrating this must be, and we're doing everything we can to resolve this as quickly as possible. One of our customer support team members will be in touch with you directly with an update very soon.
Thank you for your patience, and again, we sincerely apologise for the inconvenience caused.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback. We're so pleased to hear you found the products beautiful. We're sorry to hear you were disappointed with the delivery cost and your experience with our customer service. Unfortunately, we were unable to upgrade your delivery from standard to express on our end due to system limitations. However, we did offer the option of placing a new order with next-day delivery to try and meet your deadline. We appreciate your understanding and will continue working to improve both our service and flexibility going forward.
Best regards, Aleksandra, Management Team, My 1st Years
“the NB bodysuit was huge! much bigger than the NB bodysuit my baby is wearing atm. Also it was for fathersday. It said it will arrive on Tuesday the 10th but it didn’t arrive until Monday the 16th…”
Hi, thank you for your feedback, and we're sorry to hear that the bodysuit was larger than expected and didn’t arrive in time for Father’s Day. Sizing can vary slightly between brands, but we understand how frustrating it is when something labeled as newborn doesn't match what you're used to, especially when it’s meant for a special occasion. We also apologise for the delayed delivery. While we aim to meet all estimated delivery dates, delays can sometimes occur, and we know how disappointing that can be.
We appreciate you taking the time to share your experience, and we’ll make sure your comments are passed on to the relevant teams as we continue to improve our service.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback. We’re glad to hear you’re happy with the product!
We’re really sorry to hear that our emails have been too frequent. Your comments are important to us, and we’ll make sure to pass this feedback on to our marketing team for review. Thanks again for your support!
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered build your own back pack and selected zoo animals, unfortunately they sent it with animal faces, so I was disappointed. I chose to keep it as it was a present and wouldn't have had time to get it replaced.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your feedback, and we're sorry to hear the product was smaller than expected. We do our best to provide accurate measurements and detailed descriptions on our website to help customers make informed choices, but we understand it can still be disappointing if the item doesn’t meet expectations. We really appreciate you taking the time to share your thoughts and will pass your comments along to the team.
Sincerely, Aleksandra from the My 1st Years Management Team
“Products lovely and tracking of delivery accurate. I have ordered twice now in the last few months but no gift message was included. This is very disappointing.”
Hi, thank you for your kind words about our products and delivery tracking. We’re so pleased to hear you’ve ordered from us more than once.
We’re very sorry to hear that your gift message was not included. After checking your order, we can confirm that no message was saved on our end, which meant we weren’t able to include it. We understand how important those personal touches are, especially for gifts, and we’re truly sorry for the disappointment this caused.
Thank you again for your feedback, and we hope to continue delivering products you love.
Best regards, Aleksandra, Management Team, My 1st Years
“To be brutally honest I think the mobile I purchased from you was misrepresented.
I looked at three or four on eBay and Amazon, yours seemed to have characters with more vibrant colouring,in particular the Tigger which is depicted a deep orange.your mobile was a lot more expensive than the others but I was willing to pay more for quality.
I was extremely disappointed when I opened it to discover it was exactly the same brand and packaging as all the cheaper versions I had rejected. I had no time to send back as it was a present.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Ordered previously from my first years and happy with what I’ve received.
Recently ordered a blanket and Teddy for our Grandsons Christening..
The Teddy is lovely however the blanket looks like a dish rag so dissatisfied 😒 with the quality etc”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
