Hi, thank you for your feedback, and we're sorry to hear the product was smaller than expected. We do our best to provide accurate measurements and detailed descriptions on our website to help customers make informed choices, but we understand it can still be disappointing if the item doesn’t meet expectations. We really appreciate you taking the time to share your thoughts and will pass your comments along to the team.
Sincerely, Aleksandra from the My 1st Years Management Team
“Products lovely and tracking of delivery accurate. I have ordered twice now in the last few months but no gift message was included. This is very disappointing.”
Hi, thank you for your kind words about our products and delivery tracking. We’re so pleased to hear you’ve ordered from us more than once.
We’re very sorry to hear that your gift message was not included. After checking your order, we can confirm that no message was saved on our end, which meant we weren’t able to include it. We understand how important those personal touches are, especially for gifts, and we’re truly sorry for the disappointment this caused.
Thank you again for your feedback, and we hope to continue delivering products you love.
Best regards, Aleksandra, Management Team, My 1st Years
“To be brutally honest I think the mobile I purchased from you was misrepresented.
I looked at three or four on eBay and Amazon, yours seemed to have characters with more vibrant colouring,in particular the Tigger which is depicted a deep orange.your mobile was a lot more expensive than the others but I was willing to pay more for quality.
I was extremely disappointed when I opened it to discover it was exactly the same brand and packaging as all the cheaper versions I had rejected. I had no time to send back as it was a present.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Ordered previously from my first years and happy with what I’ve received.
Recently ordered a blanket and Teddy for our Grandsons Christening..
The Teddy is lovely however the blanket looks like a dish rag so dissatisfied 😒 with the quality etc”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“Order taken ages to arrive. Constant price fluctuations on their website which they don’t honour. Sometimes 40% off randomly for a week and then back to full price! very confusing ! Personalisation is pricey too!”
Hi, thank you for your feedback. We do run a variety of offers and promotions throughout the year, and if you’d like to be the first to hear about them, we encourage you to subscribe to our newsletter. This way, you won’t miss out on any future deals!
We appreciate your comments and hope to provide you with a better experience next time.
Best regards, Aleksandra, Management Team, My 1st Years
