Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about your experience. Please note that contacting the police to obtain a crime reference number is a requirement stated in our Terms and Conditions. This is a standard procedure used by many companies for parcels that cannot be located after delivery.
Our Customer Service team has emailed you regarding this, but we have not heard back. Once a crime reference number is provided, we will be able to proceed with a resolution.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Second time have ordered from mg first years and yet again fabulous quality and arrives beautifully packaged and so speedy delivery. Very impressed and will definitely use again and highly recommend”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Love the items that I ordered. They are so well made and so nice to have wooden toys rather than plastic. These are a Christmas presents so can't wait to see great grandson play with them.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“the present itself was perfect but I was disappointed when the present arrived in the gorgeous my first years box that was scuffed and ripped and not presentable as a present as hoped.”
Hi, we’re glad to hear you loved the gift itself! We’re very sorry that the box arrived scuffed and ripped. Please get in touch with us, and we’ll be happy to replace it for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind words! We're really pleased to hear that our customer service team was able to resolve your query quickly. If you need anything else, we're always here to help.
Best regards, Aleksandra, Management Team, My 1st Years
“My first order and bought a personalised tambourine for my Grandaughter. Very easy ordering, fast delivery and excellent, quality product. Will definitely use again and recommend.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry for the delay in receiving your order. Our records show that your parcel has now been delivered. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear this. Please get in touch with our Customer Service team so we can look into the issue and assist you further.
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely love the little robe, well made and finished off. Cute lettering and dino enhancement, super box and extra nice tissue paper inside. I think grandson will be delighted”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The items that were made are lovely, but very disappointed with the gift box that arrived as it was damaged. When I raised it with the company I was told a replacement box with be sent. They sent a replacement box that was half the size of the original box. Something that would have looked beautiful in the presentation box now needs to be rammed in to a smaller box as they are out of stock of the larger boxes. (Despite still selling the full gift set including box on their website!)
While I appreciate that they maybe out of stock it is disappointing to know that I have spent a lot of money for my friends new baby gift and it is all rammed in to a small box. Be aware that the company use Evri and both packages received have turned up damaged, dented and ripped. All of the items I could have purchased else were but the whole gift set including the presentation box was so much more appealing. I will think twice about ordering from them again!
The company need to ensure that adequate packaging is used if they are to continue using evri.”
Hi, we’re very sorry to hear about your experience and completely understand your disappointment, especially given that this was a special gift. We sincerely apologise for the issues with both the gift box and the delivery. We appreciate your feedback regarding packaging and courier service, and we’ll pass this on to our team to help improve our processes and ensure better protection in future deliveries.
We understand how frustrating it is when a gift doesn’t arrive as expected, and we truly value your comments as they help us make improvements.
Best regards, Aleksandra, Management Team, My 1st Years
