“Worst customer service ever! I paid for personalised box which came torn but had to gift to recipient without the day after recieving it. Once I contacted them they kept mailing back saying sorry we can send out a new one or a credit your account?? But I don't need a new one and I paid using money so why should my account be credited I want a refund! Will be taking further actions”
Hi, we’re very sorry to hear about the condition of your personalised box and the frustration this has caused. As the box is provided free of charge, we’re unfortunately unable to offer a refund. However, we would be happy to either replace it or provide store credit for future purchases. If you would like to discuss this further, please don’t hesitate to get in touch with us. We sincerely apologise for the inconvenience and appreciate your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“I would like to make a complaint please and ask for a replacement or reimbursement please.
I ordered a lovely gift which arrived later than expected but when it did the box was damaged. I had paid to get it personalised so it could be used as a keepsake so I am even more disappointed that it arrived in this condition
I look forward to hearing back from you soon.
Thanks. Denise”
Hi, we’re very sorry to hear that your gift arrived damaged, especially as it was personalised and intended as a keepsake. Please get in touch with us directly so we can discuss a suitable resolution. We sincerely apologise for the disappointment and inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your kind words! We’re glad the ordering and delivery process went smoothly. We hope the gift is loved!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Speedy delivery, well wrapped and beautifully presented.
Ordered 2 aprons which are just as shown and of good quality. Both were in the same presentation box so you will need to purchase a gift box if you wanted the children to have the same experience on opening which I didn’t realise.”
Hi, thank you so much for your lovely review! We’re glad to hear the aprons arrived quickly and that you’re happy with their quality.
We appreciate your feedback about the presentation. We’ll take this on board for future orders to make the unboxing experience clearer for our customers.
Best regards, Aleksandra, Management Team, My 1st Years
“i order my lovely gift boxes from you but very dissapointed with the free bear that was sent. i cannot believe y this would retail at £10 as you claim. lovely bear but far too small”
Hi, thank you for your feedback. We’re glad to hear that you found the bear lovely, but we’re sorry that the size did not meet your expectations. We appreciate your comments regarding the value and will pass them on to our team for consideration.
Best regards, Aleksandra, Management Team, My 1st Years
“I'm very disappointed with my experience of My 1st Years and feel I was mis-sold. I spent over £100 on a personalised gift and was lead to believe that the gift would be presented in a gift box. When the Tonie box arrived it was in it's manuacturers box and the small story character was presented in a very small 'My 1st Years' giftbox. At no point along the journey was I informed that the gift would not fit in the gift to be provided.”
Hi, we’re very sorry to hear that your recent experience with My 1st Years did not meet your expectations. Unfortunately, we do not currently have a gift box available that fits the Tonie Box, which is why it was sent in its manufacturer’s packaging only.
We completely understand your disappointment and will pass your feedback on to our team to help us improve our services in the future.
Thank you for taking the time to share your experience, and we sincerely apologise for any inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely items purchased but typing error on personalised book. Contact with team was good and a new correctly personalised book was sent. It would of been 5/5.”
Hi, thank you so much for your kind words! We’re glad we could resolve the issue quickly and get the correctly personalised book to you. We really appreciate your feedback and hope it brings lots of joy. Hopefully next time we can earn that full 5/5 from you!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your 5-star review! We’re really sorry to hear that the box arrived a bit battered. Please get in touch with us if you’d like a replacement, and we’ll be happy to arrange that for you. We’ll also make sure to pass your feedback about the delivery costs and packaging to the relevant team.
Best regards, Aleksandra, Management Team, My 1st Years
“This is the second time I have purchased items from My First years and overall I have been very happy with the service they have provide. I'm very impressed with the quality of the items, the packaging is great. I will be recommending My first Years to my friends.”
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
