Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“My first review was negative due to a packing error in which I received someone else’s order.
After being contacted by Aleksandra she managed to rectify the unfortunate issue and I received the correct items in a very speedy manor.
I am very happy with the order and the quality of the blanket, stuffed bunny and other items are amazing and my granddaughter will love them.”
Hi, thank you so much for updating your review and for giving us the chance to make things right. We’re delighted to hear that we were able to resolve the issue quickly and that you’re happy with your order. It’s wonderful to know your granddaughter will enjoy the blanket, bunny, and other items! We really appreciate your understanding and support.
Best regards, Aleksandra, Management Team, My 1st Years
“Hi my items are fine but delivery not so good. Outer box was very bashed and torn and inner boxes were also damaged. These are Christmas presents so a bit disappointed boxes were damaged.”
Hi, we’re sorry to hear that the packaging arrived damaged and completely understand your disappointment, especially with Christmas presents. We will pass your feedback on to our team to help improve future deliveries. Please get in touch with us at support@my1styears.com so we can look into this further and assist you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I love the colours , my great granddaughters name on it , the way it moves. The only criticism I have & it's a small one is that I have tied a knot at the end of the string to make it easier for her to get hold of to pull it along . It looks unfinished in a way with nothing there.”
Hi, thank you so much for your lovely feedback! We’re so glad you love the colours and the personalised touch with your great-granddaughter’s name. That’s such a sweet idea to add a little knot at the end. We really appreciate the suggestion and will keep it in mind for future designs.
We hope your great-granddaughter enjoys pulling it along!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Love the advent calendar I ordered but the stocking and sack were both personalised with hideous cheap looking stickers instead of being embroidered. (The advent calendar is also done this way but at least it's small enough to get away with). The title on the listing has the word "embroidered" and the price point is very much in line with embroidery so I feel very mislead. I left reviews on the individual products to warn others but these have been hidden by the company (or weren't visible last time I looked) which again is very misleading for consumers. I would not recommend shopping here, have warned everyone i meet with kids not to and won't be again myself.”
Hi, we’re very sorry to hear that you’re disappointed and appreciate you taking the time to share your feedback. We understand your concerns regarding the personalisation on the stocking and sack and we will pass the feedback to the relevant team.
Regarding the reviews, we do not hide customer feedback intentionally. If you experienced an issue with visibility, this may have been a technical error, and we appreciate you letting us know.
We completely understand your frustration and are sorry that your experience did not meet your expectations. Your comments will be passed on to our team to help improve clarity and ensure our listings accurately reflect the products.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.
We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service.
We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline?
Thanks so much! Aleksandra - My 1st Years Management Team.
“We ordered the red personalised stocking and matching Christmas sack, love them! My sister is ordering them too after seeing them. I noted some comments about the name being printed on rather than embroidered but I think the price would significantly have to go up and I'm more than happy with the quality.”
Hi, thank you so much for your lovely review! We’re thrilled to hear you love the red personalised stocking and matching Christmas sack. It’s fantastic that your sister wants to order them too!
We really appreciate your kind words about the quality and completely understand your thoughts on the printing. We’re so glad it’s worked well for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
