Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I love the paddington bear I bought from you although it was a little smaller than I expected. The gift box was good too and will malke a great memory box for later Thank you for your service”
Hi, thank you so much for your lovely review! We’re really pleased to hear that you love the Paddington Bear and that the gift box will make a special memory box for the future. That’s such a wonderful idea.
We appreciate your feedback about the size as well, and we hope the bear still brings lots of smiles. Thank you again for choosing us and for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a personalised backpack for my daughter and was really looking forward to it arriving. Unfortunately, when it did, the patterned fabric sat behind her name so heavily that it was very difficult to read the personalisation.
I contacted customer service and was initially told there wasn’t anything they could do, which was disappointing. To their credit, they later agreed to send a replacement. However, the second backpack arrived with the same issue — and the name was even harder to read than on the original.
I appreciate that they eventually tried to put things right, but the overall experience and final result were disappointing, especially for a personalised item that was meant to be special.”
Hi, thank you for taking the time to share your feedback.
I’m very sorry to hear that the personalisation on the backpack was difficult to read and that the replacement did not resolve the issue. I completely understand how disappointing this must have been, especially as personalised items are meant to feel extra special.
Some designs can make the personalisation appear less clear depending on how the name sits against the patterned fabric, and we appreciate you bringing this to our attention. Your feedback is very valuable and I will be sure to pass it on to our product team so they can review the design and consider improvements.
Best regards, Aleksandra, Management Team, My 1st Years
“Highly recommend this company, the choice of products is lovely and the price and quality are great.
The gift we chose for a christening was loved by the recipient.
The personalisation made it very special.
Being packaged in the My 1st Years box was an additional touch that made the present look really good quality.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we appreciate you taking the time to share your feedback with us, and we're truly sorry to hear about the issue you experienced with your stolen parcel. Ensuring the timely and secure delivery of our customers' orders is of utmost importance to us, and we understand the frustration that can arise from such situations.
Upon reviewing your case, we found that our standard procedure, as outlined in our terms and conditions, requires customers to follow specific steps when reporting a lost parcel. This procedure facilitates a swift and effective resolution for all parties involved.
Our records indicate that our agent requested specific information from you to initiate the investigation process. Regrettably, it appears that the requested information was not provided, which delayed our ability to assist you promptly. We are more than happy to help resolve this matter for you; however, to do so effectively, we kindly ask that you adhere to our standard procedure outlined in our terms and conditions.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you for your review and for your continued support.
I’m very sorry to hear that you’ve received damaged boxes on multiple occasions. This is certainly not the experience we want for our customers, especially when our items are often purchased as gifts. Your feedback is very important to us and I will make sure it is shared with our warehouse and packaging teams so they can review this further.
Thank you again for bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Had a bit of an issue with my parcel being delivered to the wrong address and me not finding it so they sent me a new parcel the next day with next day delivery.
Very good customer service,would recommend!”
Hi, thank you for your lovely review! We’re really glad we were able to resolve the issue quickly and get a replacement parcel out to you the next day.
Providing great customer service is very important to us, so it’s wonderful to hear that you were happy with how everything was handled. Thank you for your recommendation. We truly appreciate it!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Great product but slightly let down by the personalised name part. If I had known the name would have just been stuck on with stickers I wouldn’t have paid the extra for it! :(”
Hi, thank you for your review. We’re really pleased to hear that you like the product.
We’re sorry to hear that you were disappointed with the personalisation. We do advise the personalisation method on the product page on our website; however, we’re sorry that it did not meet your expectations on this occasion.
Your feedback is very valuable and we will be sure to pass it on to the relevant team for review.
Thank you again for taking the time to share your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
“Excellent quality goods for special occasions with prompt delivery.
Only issue is I'm unable to refer a friend as it won't let me type my email in the box.”
Hi, thank you for your lovely review! We’re delighted to hear that you’re happy with the quality of our products and the prompt delivery.
We’re sorry to hear that you experienced an issue with the 'refer a friend' feature. If you could please get in touch with our Customer Service team, they will be more than happy to look into this for you and help resolve the issue.
Thank you again for your feedback and for choosing us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
