“Oh, my goodness! Yet again, how beautiful all of these toys are. The quality of each piece is second to none and the personalisation adds to the overall aesthetic of the items. The gift boxes with tissue paper certainly add to what are premium products and I cannot believe how inexpensive the toys are when I can see and touch such good quality. I cannot wait to gift these toys to our grandchildren and to see their faces when they play with them. From order to dispatch was swift. Not a bad word to say about My 1st Years. However, your chosen courier, Evri, lets the side down. Whilst their communication is excellent the actual delivery is far from that. My latest order was left in front of our front door and the garden gate was left wide open. No attempt was made to ring the doorbell or knock on the door. Anyone could have walked up our path and taken the items. At least with the gate shut nobody can see into our property. This is not the first time this has happened.”
Hi, thank you so much for your wonderful feedback. We’re absolutely delighted to hear how much you love the toys and presentation! It’s fantastic to know the quality, personalisation, and packaging made such a positive impression, and that you’re excited to share them with your grandchildren.
We’re truly sorry to hear about the delivery experience, though. That’s not the level of service we want for our customers. We really appreciate you bringing this to our attention and will share your feedback with Evri to ensure this is looked into and improved.
Thank you again for your kind words and for taking the time to let us know both the positives and where we can do better. We hope your grandchildren adore their gifts!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry that the toy had a few rough bits, but we’re glad to hear you love it and that our team was able to respond promptly to your concerns.
We really appreciate your support and hope the toy brings lots of joy!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your feedback! We’re delighted to hear you love the product. We appreciate your comment about the writing and will pass this on to our team for consideration in future designs.
Best regards, Aleksandra, Management Team, My 1st Years
“I don't think that it is worth 150 pounds. It is small. I don think that you can store much in it. Bought it as a gift following request from family member. I wouldn't have chosen it myself.”
Hi, thank you for sharing your feedback. We’re sorry to hear that the item didn’t meet your expectations. We appreciate your honesty and will pass your comments on to our team as we continue to review our products and designs.
We hope that, despite this, the gift brings some joy to the recipient!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Beautiful personalised blanket for my grandaughter, very good quality ,delivery was very fast ,I would definitely recommend and will use this company again .”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The bag is truly beautiful. It’s well made and packaged with great care. It was delivered in a very timely manner and in a lovely box that is great for gift giving. Thank you”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered the personalised bunny for my granddaughter, bunny is gorgeous but was a bit disappointed the personalisation wasn't embroidered but stuck on lettering ? Hopefully it safe for a baby and doesn't come off”
Hi, thank you so much for your feedback! We’re delighted to hear you love the bunny. The personalised lettering is applied using a heated press, which is safe and durable, so it’s perfectly suitable for a baby and won’t come off. If we were to embroider the name, the thread would be visible on the back of the item, which is why we use the heated press method instead.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“5 stars as always. Every purchase I have made has been high quality and superb condition. Hence why I will alwyas continue to buy products from this company.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a personalised blanket for my grand daughter one of which we have several from My 1st Years for different grandchildren. Beautiful design and name print.
Order was placed, kept informed, delivery very quick and well packaged.
I find this company hassle free to deal with.
Would definitely recommend.
Thank you”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“This is for my Great Granddaughter that has not been bourn yet, but I had taken a photo and sent over so my Daughter could see what it looked like. My Daughter said that it was beautiful and I am very pleased with the rabbit. My Great Granddaughter is due any day now, so thank you very much for such a lovely rabbit.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Always guarantee safety and style. Very pleased with all my purchases. Even if something is a little wrong this company immediately put things right.
First class.”
Hi, thank you so much for your kind words! We’re thrilled to hear you’re pleased with your purchases and that our team was able to quickly make things right whenever needed. Your support means the world to us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your lovely review! We’re delighted to hear you love our backpacks and that our team was able to resolve the issue quickly for you. Your kind words mean a lot to us!
Best regards, Aleksandra, Management Team, My 1st Years
