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My 1st Years Reviews

4.4 Rating 3,777 Reviews
83 %
of reviewers recommend My 1st Years

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The product was a personalized pink guitar and all was okay until we came to play it! We then discoverd that it was impossible to tune as all the strings were the same inspite of having different coloured ends and as indicated above it was impossible to tune! Kind regards Francis GRAVES
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Posted 6 months ago
Hi, thank you for your review! We’re glad you liked the personalised pink guitar. Just to clarify, this item is designed as a toy and not a real instrument, so it isn’t possible to tune it like a professional guitar. We appreciate your feedback and hope it still provides lots of fun! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Service was very quick. But way too many emails
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Posted 6 months ago
Hi, thank you for your review! We’re glad to hear that you were happy with our quick service. We’re very sorry if you felt there were too many emails. We really appreciate your feedback and will take it on board. Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Excellent customer service
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
quick service. excellent quality advent calendar with pockets. I'm sure my grandchildren will enjoy it!!!
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Very cute ornament and easy ordering and delivery.
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Your product has gone down in my apinion. I have bought named dressing gowns for my great grandchildren and been very happy. The latest one I am sorry but material is not as good as passed purchase
Helpful Report
Posted 6 months ago
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Sincerely, Aleksandra from the My 1st Years Management Team
Posted 6 months ago
Hi My First Years Team, All the items ordered which I have purchased was of good standard high quality. Will always recommend to family & friends. Thank you
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Came earlier than expected and just what i ordered. Will definitely recommend your company
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Bought this for my grandson, it’s gorgeous, fast delivery & lovely product , material is so soft.
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
poor customer experience - did not receive my order and refusal to help
Helpful Report
Posted 6 months ago
Hi, we’re very sorry to hear your parcel is missing. Our Customer Service team has offered assistance and explained that we’re more than happy to resolve the issue within 24 hours. To do so, we do need confirmation of the CRN number and a completed form. We’re sorry to see this wasn’t provided, but if you change your mind, please don’t hesitate to get in touch so we can help. Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Perfect in every way
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
i haven't received by order from yourselves to be able to rate
Helpful Report
Posted 6 months ago
Hi, we’re very sorry to hear that your order hasn’t arrived yet. We completely understand how frustrating this must be. Please get in touch with us so we can investigate the situation and ensure your order reaches you as quickly as possible. We really appreciate your patience and understanding while we look into this. Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Always top quality products, beautifully packaged and great value for money. Can't recommend highly enough
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
I love the bag and the quality of materials used. The design is brilliant and I love that it can also be personalised.
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
amazing products & service
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Lovely quality, arrived quickly. Was just a little smaller than expected.
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Posted 6 months ago
Hi, thank you for your review! We’re glad to hear that you’re happy with the quality and quick delivery. We appreciate your feedback regarding the size and will take it on board. Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Backpacks are both very nice but disappointed that one is bigger than the other but otherwise very pleased
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Posted 6 months ago
Hi, thank you for your review! We’re glad to hear that you’re pleased with the backpacks overall. We understand your disappointment about the size difference. Our backpack styles do vary slightly in dimensions. We really appreciate your support and feedback! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
Very pleased indeed, thank you.
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Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
The item feels very cheap unfortunately for the price. Small chips noted to the wood. Would not recommend.
Helpful Report
Posted 6 months ago
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Sincerely, Aleksandra from the My 1st Years Management Team
Posted 6 months ago
My personalised teddy bear was beautiful I’m very happy with it and the packaging was just as beautiful
Helpful Report
Posted 6 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 6 months ago
My 1st Years is rated 4.4 based on 3,777 reviews