“Evri has failed to deliver this order which incidentally is not the first time this has happened to me with this delivery company. So, I'm unable to comment on your product because this has not materialised.
Frustrated and disappointed I'm afraid!”
Hi, thank you for your feedback. We’re very sorry to hear about your frustration, and we completely understand how disappointing delivery issues can be, especially when it’s not the first time you’ve experienced this with the courier.
Please be assured that we will be raising this with Evri directly, as reliable delivery is extremely important to us and our customers. We can see that your parcel has now been delivered, but if there’s anything still unresolved or if you need further assistance, please don’t hesitate to get in touch.
Thank you for your patience, and we do hope you’re happy with your order now that it’s arrived.
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a backpack and paid for next day delivery as we are going away. The wrong backpack came. I immediately tried to resolve this with customer services but have felt like I am speaking to a robot. My questions are left unanswered or ignored. I am told one thing and then another happens. I am so upset by the whole thing”
Hi, we sincerely apologise for the mix-up with your order and any confusion caused during your communication with our customer service team. Your feedback is extremely important to us, and we’ll be passing it on to ensure we improve the clarity and consistency of our responses moving forward.
We’re sorry you had to return the incorrect backpack, but unfortunately, we weren’t able to dispatch a replacement while the original item was still in your possession, as per our policy.
We can see that your replacement backpack has now been delivered, and we truly hope it meets your expectations. Thank you again for your patience, and we’re genuinely sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
“I haven’t recieved my items yet even though I paid for next day delivery. Really disappointing as they were for a 1st birthday gift which was last week. I was offered half the delivery cost back which I found a little insulting!
Such a shame as the site has lovely things on which I would have no doubt used again in the future had my experience been different.”
Hi, we’re so sorry to hear about your experience and completely understand your frustration, especially as the items were intended for such a special occasion. We sincerely apologise that your order didn’t arrive as expected. After confirming the parcel was lost in transit, we’ve refunded your order in full as requested. We truly appreciate your kind words about our products and are sorry this experience has left a negative impression. Your feedback is important to us, and we hope we’ll have the chance to restore your confidence in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear that your delivery didn’t arrive as quickly as you expected. Please note that next-day delivery applies to working days only. As your order was placed over the weekend and with the bank holiday on Monday, this unfortunately affected the delivery timeframe. We completely understand how frustrating this must have been, and we appreciate your patience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“I’ve always been happy with my previous purchases from you, which is why I was surprised and disappointed this time. Unfortunately, the backpack I received is of poor quality, and the box was torn upon delivery. I hope you can look into this issue.”
Hi, thank you for your feedback. We’re very sorry to hear that you’re not happy with the quality of the backpack and the condition of the box on delivery. We did respond to your email regarding this matter, but haven’t heard back from you. Please do get in touch with us again so we can assist you further and help resolve the issue.
We appreciate your continued support and hope to make things right.
Best regards, Aleksandra, Management Team, My 1st Years
“I paid for next day delivery but my order was sent standard delivery. And when my order finally arrived, the personalisation was wrong! They had completely missed a letter!”
Hi, we’re very sorry to hear about the issues with your order, especially the incorrect personalisation and the delivery not matching the service you paid for.
Please accept our sincere apologies for these mistakes. This is certainly not the experience we want for our customers. We are glad to see it has now been resolved. Any queries, please get in touch with us.
Best regards, Aleksandra, Management Team, My 1st Years
“Second time using this company and very disappointed I purchased 2 rucksacks for my grandchildren costing £51.75 that was at the cheaper price as I received 25% discount. I have raised the issue of the fabric variation in one of the ruck sacks which is very obvious and had I been in a store would almost certainly not have purchased substandard goods at this cost. I was told to read the small print terms and conditions as this was stated. Eventually after numerous emails they agreed as a gesture of good will they would not offer a refund, however would exchange for something else on line but I would have to pay the postage to return, adding to the cost of the rucksack which I felt I had paid enough for in the first instance. Lesson learnt read the terms and conditions and expect you may have an obvious variation in colour or fabric especially in the navy that I chose.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers.
Sincerely, Aleksandra from the My 1st Years Management Team
“I ordered a 1st Fathers Day card and what I requested to be written on the front and inside was not added. I asked for a refund and was told I could not have one for part of an order and was offered store credit instead. I do not want store credit as I now have to source a new card elsewhere”
Hi, we're so sorry to hear about the issue with your Father's Day card. Not receiving the correct personalisation is understandably disappointing, especially for such a special occasion.
We sincerely apologise for the inconvenience caused. Please do get in touch with us at support@my1styears.com with the subject 'Review - Aleksandra', and we’ll do our best to resolve this for you as quickly as possible. Thank you for bringing it to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
“Poor quality items, shocking customer service. Would not recommend and would not buy from again. If I could give less stars I would as I am now out of pocket. I am yet to be provided with an item without fault and my friend is without a backpack for her little girl starting nursery as I would not gift a faulty product.”
Hi, we’re really sorry to hear about your disappointment and that your experience did not meet expectations. This is certainly not the standard we strive for. We can see that a full refund was processed a while ago, but we completely understand how frustrating it must have been, especially when the gift was intended for a special occasion. We’re very sorry for the inconvenience caused and for letting you down on this occasion.
Your feedback has been shared with the relevant teams, and we truly appreciate you taking the time to let us know.
Best regards, Aleksandra, Management Team, My 1st Years
“This company and their carrier EVRI effectively ruined what should have been a special occasion of announcing our long awaited IVF pregnancy to our family. I ordered a personalized frame to display our ultrasound picture to announce the baby. Paid for next day delivery. I waited in the next day but EVRI failed to deliver the item. Said it would ‘try again next day’, again I waited in for the parcel, however it took nearly 2 weeks for the item to make it out of EVRIs ware house.
Today I contacted My First years to request a refund as we had to fly home to deliver the news without the item and so it’s now unless to me. The customer services has been of no help, offering 50% store credit, and finally 100% store credit. I however will not be shopping with this company again so store credit is no
Good to me.
Steer clear of this brand and company. Firstly they use EVRI and secondly they care nothing for their customers experiences.
I am so disappointed and upset that an announcement that was 4 years in the making was ruined by this company and this is how they treat me.”
“AVOID AVOID AVOID.
If I could give them 0 stars I would.
I ordered a personalised backpack for my Niece's birthday. I ordered in just enough time for it to be delivered and was excited to give it to her. Unfortunately on receipt of the order, the lettering was unfinished making the name appear wonky. I raised this straight away with Geraldine who agreed it was sub standard. She offered me a £5 gift store voucher. I declined as I do not foresee me shopping with them again.
Poor service, poor item, poor craftmanship. AVOID AVOID AVOID.”
“Ordered a personalised comforter that arrived with an unreadable font... therefore the name was illegible. I couldn't give the gift in the end as it looks like the name is spelt wrong with an R looking like an E”
“I was happy with the service given by the representatives but extremely unhappy about the item received,
It was of poor quality, delivery was 5 days late which left me feeling totally disgruntled with the company.
I have received good aftercare and am waiting for a replacement item”
