“Amazing service. Purchased a personalised backpack on Thursday and it arrived the following Saturday! Great quality! This is the second one I bought. The first 3 years ago is still as strong as new despite lots of use! Very pleased 😌”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Excellent product. Very good quality and value. Gift box's are a lovely touch. This is the 3rd time I have used my 1st years and will deffo be using again.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re glad to hear that you’re happy with the quality of the gifts and the prompt delivery.
We really appreciate your suggestion about having a choice of music in the carousel. We’ll definitely keep this in mind for future improvements. Thank you for your support!
Best regards, Aleksandra, Management Team, My 1st Years
“I bought two toy boxes. Admittedly I didn’t read the measurements but they were smaller than I would have liked but that’s my fault. The only thing I don’t like is that there are no covers for the screw heads that show on the outside of the box. Which makes them look unfinished. The quality is good.”
Hi, thank you for your review! We’re glad to hear that you’re happy with the quality of the toy boxes.
We understand your concerns about the visible screw heads. We’re unable to provide plastic caps as we aim to minimise small parts for safety reasons. We really appreciate your feedback and support!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I ordered a personalised gift for my granddaughter and when it came there was spelling mistake, I e mailed the company and they sent me a replacement straight away, the toy is great quality and the company has first class customer care and my granddaughter will love her train”
Hi, thank you so much for your review! We’re really glad we could quickly resolve the issue and that you’re happy with the replacement.
It’s wonderful to hear that your granddaughter will love her train and that the quality met your expectations. Your kind words about our customer care mean a lot to us. Thank you for sharing!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re sorry you feel this way. We reviewed the photos and can confirm the product is not damaged. However, as you were not happy with the quality, we advised that the item could be returned for a refund, and we never heard back. If you change your mind, please feel free to reply to our email so we can assist.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The present was great, wonderfully packaged and high quality. It looked exactly as in the pictures on the website. Birthday boy was very happy. Thank you!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I am absolutely in love with my daughter’s toy box, very well made. I had a small issue and was blown away with the customer support service. They sorted the problem out very quickly. Best service I have ever had. Will be buying again from this company.”
Hi, thank you so much for your wonderful review! We’re delighted to hear that you love your daughter’s toy box and that our customer support exceeded your expectations.
Your kind words mean a lot to us. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Ordered a pair of baby shoes embroidered they are great quality and the embroidery is fantastic!
They came in a beautiful gift box.
The communication from start to finish was very good”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your review! We’re very sorry that you were unhappy with our service. Unfortunately, we are unable to accept returns on personalised items if the change of mind is the reason, as stated in our terms and conditions. We appreciate your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
“I contacted My 1st Years about my damaged box that came with my 1st grandchild’s 1st Christmas gift. I am very happy with their immediate response in sending me a perfect box wrapped up for a fragile delivery which contained a 15% off voucher inside. I will definitely be ordering more in the future. Thank you so much 😊”
Hi, thank you so much for your lovely review! We’re thrilled to hear that you’re happy with the replacement box and that everything arrived safely. It’s wonderful to know that the gift brought some extra joy to such a special occasion. We really appreciate your support and look forward to helping you find more perfect gifts in the future!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
