Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Absolutely beautiful kittle backpack for my son. It looks even better than the pictures. We were so pleased with our purchase and would hughly recommend this company!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind words! We’re glad we could get a replacement to you quickly, and we really appreciate your patience while the original parcel was lost.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I chose the wrong colour by mistake so I emailed and was sent two confirmation emails from Krisha customer services agent stating the order was cancelled and that I’d be receiving a refund but order went through without a refund in wrong colour”
Hi, thank you for your feedback. We can confirm that your order has been cancelled and a refund has been processed as requested.
We’re sorry for any confusion caused and appreciate your patience.
Sincerely, Aleksandra from the My 1st Years Management Team
“Nice rucksacks but we were disappointed that two rucksacks for both our grandchildren which we ordered came in one box. So one has had to go without one .”
Hi, thank you for your feedback. We’re glad you liked the rucksacks!
We’re sorry for any disappointment, we provide one complimentary gift box with orders, and additional boxes can be purchased separately.
We appreciate your comments and will take them on board.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Christmas bauble is absolutely beautiful 😍 quick delivery and the packaging was amazing. The box doubles as a keepsake box which is perfect. Would definitely recommend purchasing from this company ⭐️⭐️⭐️⭐️⭐️”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Order didn’t arrive when it said it would!!!! Evri were parcel carriers. I should have known!!!!!!!!! Very disappointed as it’s my grandson’s first Christmas”
Hi, thank you for your feedback. We’re very sorry to hear that your order did not arrive on time, especially for your grandson’s first Christmas.
Please get in touch with our Customer Service team with your order details so we can look into this and assist you as quickly as possible.
Sincerely, Aleksandra from the My 1st Years Management Team
“Unfortunately I am very disappointed with my purchase, I bought a toy box last year for my granddaughter and it was beautiful but this year I have bought one for my grandson and it has screw holes in the top of it which look awful and not like the picture on your website”
Hi, thanks for your feedback. We’re very sorry to hear that you’re disappointed with the toy box. Please note that we are unable to provide plastic caps for the screw holes, as we had to eliminate small parts to minimise any potential danger for little ones.
We appreciate your feedback and understand your concerns, and we’re sorry that this aspect impacted your experience.
Sincerely, Aleksandra from the My 1st Years Management Team
“The bag itself is very cute and of high quality. However the flower that is meant to be attached to the strap with Velcro is missing and did not come in the packaging. There’s Velcro on the strap but no flower to attach”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com and our team will look into your query.
Sincerely, Aleksandra from the My 1st Years Management Team
“Lovely item, made very well and will make a gorgeous gift for our latest Grandchild. Slight hiccup with my order but sorted quickly, efficiently and professionally by Irina in customer services, thank you. Would definitely recommend My1st Years.”
Hi, thank you so much for your lovely review! We’re delighted to hear that you’re happy with your item and that we were able to resolve the issue quickly. We really appreciate your recommendation and look forward to helping with future gifts!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com and we will be happy to look into this.
Sincerely, Aleksandra from the My 1st Years Management Team
“The little backpack was lovely but totally spoilt by the cheap iron on name. I wish I had looked closer at the pictures as I assumed the lettering would be embroidered like the animal characters we had added. Disappointed and would have returned if I had been able to.”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com and we will be happy to look into this.
Sincerely, Aleksandra from the My 1st Years Management Team
“Amazing personalised service from Aleksandra who was dealing with my order. I felt she really delivered on the special personalise ethos of My 1st years . Lovely items too.”
Hi, thank you so much for your kind words! We’re thrilled to hear that we provided such personalised service and that you’re happy with your items. It means a lot to us that our ethos comes through in your experience!
Best regards, Aleksandra, Management Team, My 1st Years
