My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 2,008 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 14th May 2025

1164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Large selection of dolls, excellent service, good packaging and fast delivery. Thank you!”

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Posted 10 months ago

“Thank you for the wonderful dolls, great selection and great customer service!”

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Posted 10 months ago

“Спасибо большое за куколок! Люблю ваш магазин и желаю успехов вам!”

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Posted 10 months ago

“Prompt international service. Pleased with items I received. Thank you.”

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Posted 10 months ago

“Item exactly as described and delivered on time”

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Posted 10 months ago

“Beautiful dolls and accessories, and they are delivered really quickly. Queries answered promptly, too.”

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Posted 10 months ago

“This is a webstore with a great range of doll clothes, shoes and accessories in all sizes from a variety of brands. I have purchased a number of items over the years. Of course the ultimate "customer" doesn't have to be a doll to shop here. International delivery is easily available with VAT free for export. Speedy service.”

My Doll Best Friend 5 star review on 1st August 2024

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Posted 11 months ago

“Very impressed, shipped safely and timely even though final destination was New Zealand. Would shop here again.”

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Posted 11 months ago

Dear Claire, Thank you so much for your fantastic 5 star rating of My Doll Best Friend! We are thrilled to hear that you had such a positive experience with us. We really appreciate your kind words and are delighted to know that you were very impressed with our shipping services. We were more than happy to deliver your order to New Zealand! It is heartwarming to hear that you would shop with us again. We will always do our best to provide exceptional customer service and a wide selection of dolls and accessories for doll enthusiasts like you. Once again, thank you for your wonderful review, Claire! If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you in the future! Best wishes, My Doll Best Friend Team

Posted 11 months ago

“Super cute doll. Fast shipping. Two perfect experiences with purchases to Australia. Very happy 😊”

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Posted 11 months ago

“I am happy to recommend My Doll Best Friend. They are a reliable company, and I have ordered from them many times for over 10 years. They sell quality dolls, clothing and accessories, and all orders are dealt with efficiently and arrive on time. I would be lost without this company and their website full of adorable dolls.”

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Posted 11 months ago

“The doll that I purchased for my grandaughter's birthday was even more beautiful than I anticipated when it arrived. The doll arrived in good time and was well packaged, thank you!”

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Posted 11 months ago

“Great shop and service.thank you”

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Posted 1 year ago

Dear Magdalena, Thank you so much for giving My Doll Best Friend a 5-star rating! We greatly appreciate your support and feedback. We are delighted to hear that you had a great experience with our shop and services. It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional customer service and ensure that our customers have a great shopping experience with us. Once again, thank you! We look forward to serving you again in the future. Best regards, My Doll Best Friend Team

Posted 1 year ago

“A wonderful company to deal with. I am so happy with my purchases. The dolls are beautiful and such good quality. They arrived quickly and were very well packaged. I hope to purchase from you again in the future.Thank you so much.”

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Posted 1 year ago

Dear Anna, Thank you so much for your amazing 5-star rating of My Doll Best Friend! We truly appreciate your kind words and feedback. We are thrilled to hear that you were pleased with your purchases and that the dolls exceeded your expectations in terms of beauty and quality. Making our customers happy is what we strive for, so your satisfaction means everything to us. It brings us joy to know that your order arrived promptly and in excellent condition, thanks to our careful packaging. We understand how important it is to receive your items in perfect shape, and we want to ensure a seamless shopping experience for you. We are grateful for your loyalty and look forward to serving you again in the future. Should you need any assistance or have any further inquiries, please don't hesitate to reach out to us. Thank you once again for choosing My Doll Best Friend!

Posted 1 year ago

“Danke für die schneller Lieferung. Die Puppe ist gut angekommen and bereitet mir viel Freude. Jedoch sollte in der Zukunft vielleicht die Infrmation da sein, dass bei der LIeferung nach Deutschland Zoll verlangt wird. Ansonsten bin ich mit dem Servise zufrieden und freue mich auf zukünftige Käufe.”

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Posted 1 year ago

Dear Elvira, Thank you so much for giving My Doll Best Friend a 5-star rating! We are thrilled to hear that you are enjoying your doll, and we are grateful for your kind words. We apologise for any inconvenience regarding the customs fees when shipping to Germany. We appreciate your feedback, and we will take it into consideration for future deliveries. There is some information on the checkout page when you select your delivery choice. There is further information on our main Delivery page. Nevertheless, we are glad that you are satisfied with our service and we look forward to serving you again in the future. We have a shop in the European Union so there will be no customs issues at all as all costs are included in the prices if you shop at Pop In The Doll Shop. Find it here: www.popinthedollshop.com Liebe Elvira, Vielen Dank, dass Sie My Doll Best Friend mit 5 Sternen bewertet haben! Wir freuen uns sehr zu hören, dass Sie Freude an Ihrer Puppe haben und sind dankbar für Ihre freundlichen Worte. Wir entschuldigen uns für etwaige Unannehmlichkeiten bezüglich der Zollgebühren beim Versand nach Deutschland. Wir freuen uns über Ihr Feedback und werden es bei zukünftigen Lieferungen berücksichtigen. Auf der Checkout-Seite finden Sie einige Informationen, wenn Sie Ihre Lieferoption auswählen. Weitere Informationen finden Sie auf unserer Hauptseite „Lieferung“. Dennoch freuen wir uns, dass Sie mit unserem Service zufrieden sind und freuen uns darauf, Sie auch in Zukunft wieder für Sie zu betreuen. Da wir ein Geschäft in der Europäischen Union haben, gibt es keinerlei Zollprobleme, da alle Kosten in den Preisen enthalten sind, wenn Sie bei Pop In The Doll Shop einkaufen. Finden Sie es hier: www.popinthedollshop.com Thank you once again for your support and for choosing to shop here. Warm regards, My Doll Best Friend

Posted 1 year ago

“Great service”

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Posted 1 year ago

Dear Louise, Thank you so much for awarding My Doll Best Friend with a fantastic 5-star rating! We truly appreciate your kind words and the time you took to share your experience with us. We are delighted to hear that you found our service great! Providing exceptional service is something we strive for, and we are thrilled to know that we met your expectations. We look forward to continuing to serve you in the future. Warm regards, My Doll Best Friend

Posted 1 year ago

“My Doll Best Friend has a wonderful selection of dolls: for play or collection. They are responsive to queries and are always helpful.”

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Posted 1 year ago

Dear Clare, Thank you so much for giving us a 5-star rating! We could not be happier to hear that you are satisfied with our service and selection of dolls. Your kind words mean a lot to us. At My Doll Best Friend, we do our best to offer a wonderful selection of dolls, specially curated for both play and collection. We are dedicated to ensuring that you have a fantastic experience, which is why we strive to be responsive to queries and provide helpful assistance whenever needed. We truly appreciate your loyalty as a customer, and we are grateful for the trust you have placed in us. Your continued support means the world to us. Thank you once again for the glowing rating and for being an amazing customer! Warm regards, My Doll Best Friend

Posted 1 year ago

“I am British but have lived permanently in France for 11 years. In searching for a particular Götz doll, now discontinued, I came across My Doll Best Friend for the first time. They have a much wider stock than anywhere else and I reckoned that the introductory 10% discount was worth placing a good-sized order, including a pre-ordered Götz PJ Party doll. With hindsight, I could have bought her from Götz direct, with no delivery or customs charges, but I enjoyed buying from MDBF so much, that the extra charges payable on post-Brexit UK purchases did not sour the transaction. I cannot recommend them highly enough. They have always replied immediately to my queries and share a genuine enthusiasm for my purchases. It is a shame that I probably won't buy any more from them now, but I will keep an eye on their website and if there's something I want, I will certainly buy from them. Here's my new Götz doll, in some of her new clothes, both from MDBF and made by me:”

My Doll Best Friend 5 star review on 28th April 2024

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Posted 1 year ago

Dear Andrea, Thank you so much for awarding My Doll Best Friend a 5-star rating! We are extremely grateful for your support and kind words. We are delighted to have been able to offer you a wide range of dolls. It's wonderful to hear that you enjoyed your shopping experience with us, despite the extra delivery and customs charges due to post-Brexit UK purchases. We have the perfect website for you for any future doll purchases you may make, particularly Gotz (we love Gotz). It's www.popinthedollshop.com. This is our European Union doll shop and delivery to France is free from €150+! So we really do hope to see you again. It's the same team who will serve you, and will be dedicated to helping you with any queries you may have :) Thank you once again for your support. We hope your new Gotz doll brings you joy, and we love seeing her in her new clothes, especially those crafted by you! Warmest regards, My Doll Best Friend/ Pop In The Doll Shop

Posted 1 year ago

“Super cute doll, fast shipping, great doll store!!! I'm very happy with my purchase. Thank you so much!”

My Doll Best Friend 5 star review on 27th April 2024

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Posted 1 year ago

Dear Yuliya, Thank you so much for your wonderful 5-star rating of My Doll Best Friend. We are thrilled to hear that you had a fantastic experience with us! We're also delighted to see a photo of the doll who has joined you. Thank you for sharing it! It's great to hear you think she's super cute (she looks it in your photo), and that the shipping was fast. It warms our hearts to know that you are so happy with your purchase. Your loyalty as a customer means the world to us, and we look forward to serving you again in the future. Once again, thank you for your kind words and for being a loyal customer. Warm regards, My Doll Best Friend

Posted 1 year ago

“Always excellent service”

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Posted 1 year ago

Dear Ilona, Thank you so much for your wonderful 5-star rating of My Doll Best Friend! We are so grateful to you for your kind words and warm involvement in the doll community and especially with My Doll Best Friend. Your satisfaction is our utmost priority. Thank you once again for your continuous support and for being a valued customer. We look forward to serving you again in the future. Warm regards, My Doll Best Friend

Posted 1 year ago

“Arrived on time, packaged well, beautiful doll.”

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Posted 1 year ago

Dear Josephine, Thank you so much for your fantastic 5-star rating of My Doll Best Friend! We truly appreciate your kind words and the time you took to share your experience with us. We are delighted to hear that your order arrived on time and that the packaging was done well. It is our utmost priority to ensure that each package is prepared with utmost care to protect the precious doll inside. Moreover, we are thrilled that you find the doll to be beautiful. We always strive to offer a diverse and stunning collection, catering to the unique preferences of our valued customers like yourself. Once again, thank you for choosing My Doll Best Friend. We look forward to serving you again in the future. Warmest regards, My Doll Best Friend

Posted 1 year ago

My Doll Best Friend is rated 4.9 based on 2,008 reviews