musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

Company Reviews

Metrics

4.6

Based on 9,493 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I only received payment for one of my 4 orders.”

Helpful Report

Posted 4 years ago

“DVD was damaged when I played it. Failed at the point the killer was about to be revealed! Music Magpie won’t help. I thought they quality checked everything!”

Helpful Report

Posted 4 years ago

“Hi, bought Lenovo tablet 8 inch and 10 inch. Both of them returned. But there told me 10 inch Lenovo is serial number is don’t match. So there don’t wanted to return the items. The tablet is I bought from Magpies, I have receipts. I ‘m also returned on time . But no luck to return. So don’t buy from this Company. There don’t have customer contact number at all.”

Helpful Report

Posted 4 years ago

“AVOID! AVOID! AVOID! Purchased a phone, as I needed it urgently for work, paying for the next day delivery. Phone was described as in 'good' condition, which was not the case - phone is covered in dents, and the whole surface is extremely scratched (description promised it'll be a scratch or two that's easy to cover with the protector). Phone also arrived broken - home button was stuck in, making phone impossible to use, and once again not meeting description of the product on the website. When got in touch with Customer Support, I was put through to the lad called 'Sam G.' who refused to help me and then his manager 'Jamie' refused to speak to me without giving me any reason. So not only, musicmagpie sells evidently broken phones, it also refuses to resolve any customer issues and managers are not bothered either.”

Helpful Report

Posted 4 years ago

“no customer service phone line, you must contact them online. they dont automatically return your phone when they decide not to buy it, you have to contact them and request it ... scam , it causes the old phone to lose value in the weeks you spend trying to get it back”

Helpful Report

Posted 4 years ago

“Almost 3 weeks since posting items and still no payment. Made an enquiry & then told certain items scanned and listed weren’t in the box, including a mobile phone. I checked & packed the box personally! On reflection I wish I had given it all to charity or sold as bulk on eBay. Never use this company again!”

Helpful Report

Posted 4 years ago

“they wont send your phone back”

Helpful Report

Posted 4 years ago

“they sold a faulty device, unfortunately, i didn't check and sent to India as soon as they started to use they realized that touch screen is not functioning properly so i brought it and sent to music magic pie for repair, and they simply returned the product saying its due to accidental damage, guys, please don't trust better to buy from local store atleast they have some courtesy to repair simply useless”

Helpful Report

Posted 4 years ago

“Very good Service, Fast Payout”

Helpful Report

Posted 4 years ago

“So efficient, from posting my item on a weekend to receiving confirmation that my payment was on the way....3 days, very impressed”

Helpful Report

Posted 4 years ago

“Sent me a faulty xbox 360 what I got for my 11 year old disabled son and take 5/7 working days to replace it cant speak to anyone only on live chat where u get no where with them”

Helpful Report

Posted 4 years ago

“Sent in a Galaxy S8 in excellent condition, expecting £140. I then received an email to say that the offer had been reduced to £25 as the phone case was bent and beyond repair. I asked for the phone back and it has been returned in the same perfect condition. I lodged a complaint, they asked for photos from the front and side, I included a straight edge to show there was no bend. The end result, they are right and I am mistaken, despite proving otherwise. I can only assume they were up to no good, hoping I would accept the lower offer.”

Helpful Report

Posted 4 years ago

“Living proof of the sharp practice at Music Magpie when selling your phone. Reduced offer from £75 to £7 due to phone being ‘severely damaged etc’. Declined the offer. Received phone back today after kicking off. Arrived back as pristine as when I sent it, box intact etc. Nice try! YOU’VE BEEN WARNED!”

Helpful Report

Posted 4 years ago

“Shocking customer service. Bought Xbox One X and arrived without battery and cable for the controller. Contacted customer service and advised by 2 different people that it’s mistake on their behalf and they’ll send one ASAP. 7 days later I contact customer service only to be told that the order had been DECLINED as the Xbox One X was not supposed to have the battery and cable inside at first place - obviously nobody bothered to tell me that and the guy says that I should read the description better and although I was misinformed it’s my mistake! Beware as you’ll have to buy one yourself and the customer service is terrible!”

Helpful Report

Posted 4 years ago

“shabby service. on their site it valued my phone at £26 so i sent it in. 4 days later i receive an email stating it isn't a model they would buy, so they are going to recycle it. if it isn't a model you would buy, then why does your site value it so? no option given to return it to me, just that they were going to recycle it appropriately.”

Helpful Report

Posted 4 years ago

“Paid £95 for a “very good” condition iPhone SE, received the phone but checked Battery Health under general settings; this said 91% overall battery but the phone had experienced an unexpected shutdown (not good at all) Emailed CC who replied to say return the phone, I asked if they’d match the “pristine” condition price of the handset they said no, Thats why they’ve got 1 star. Clearly not doing the “90 different checks” it advertises. Sent phone back they received on Monday, then email today to say they’ve received and will investigate the phone within 3 working days, slow and slack. When companies do away with phone calls and insist on email only it just shows there probably fed up of dealing with customers, how is it quicker when it takes you a day to respond? Not even interested in your response tbh. Avoid.”

Helpful Report

Posted 4 years ago

“MusicMagpie provided me with a faulty device, a Samsung S7 edge that wouldn't charge. They failed to fix it on two occasions and when I sent it back for a full refund they returned it to me requesting that I log out of the phone first (something I couldn't do because the phone had no charge!), they then took two months to return the phone to be logged out and when they did it still could not charge and I still could not log out. The warranty period has now expired and they are refusing to assist any further or to provide a refund despite their failure to provide a working device, fix that device or return the device in a timely manner, even though the fault was reported to them several times throughout the warranty period and I requested a refund 4 months before the warranty expired.”

Helpful Report

Posted 4 years ago

“WORST EVER SERVICE I HAVE HAD IN MY LIFE, SENT A FAULTY ITEM, Told them to fix it or exchange it for me but instead of reading my messages they refunded me when i kept asking not to do a refund.”

Helpful Report

Posted 4 years ago

“I sent in two phones. One of them for some reason had a red flag against it so that order was placed on hold until the red flag against the phone was removed. I absolutely understand why this was done. There was no mention of the other phone I had sent in so just assumed this would be dealt with once the other phone could proceed. I got the red flag removed within a couple of days. I chased several times for payment but each time I was told it was being processed. After a couple of weeks of chasing I got really fed up and formally complained. I eventually got paid for the second phone sent in and had to complain again to get payment for the phone that originally had the red flag. It took weeks to get payment !”

Helpful Report

Posted 4 years ago

“Tried to sell my old phone which they valued at £41 this had been used right upto the day it was posted to them, they receive it and tell me that it's only worth £4 because the charging port doesn't work. I don't agree to sell it's I know the charging port works fine so I receive the phone back today and get it checked in my local phone shop who says it all works absolutely fine. So this shows they are trying to con people out of money. Don't trust them with selling anything to them is all I will say. This ll happened to a friend of mine whose phone they lied about to...had I have known this I wouldn't have bothered dealing with them in the first place. Just avoid!!”

Helpful Report

Posted 4 years ago

musicMagpie is rated 4.6 based on 9,493 reviews