Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 11,109 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 11,109 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

Write Your review

Tell us how Mulberry Bush Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mulberry Bush Ltd 5 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Including delivery item was very overpriced. A lot smaller than expected and not well made, bits fell apart after one use. Wont be using again.”

Helpful Report

Posted 6 years ago

Dear Customer We take our customer feedback seriously and are very sorry to hear that you are disappointed with your recent purchase. If you would like to get in touch with us on 01403 790796 or by email sales@mulberrybush.co.uk we will be very happy to discuss your concerns with you. With kind regards Mulberry Bush

Posted 6 years ago

“The goods were not delivered as instructed i.e. to a secure place, I had to collect myself and even then had to make phone calls to confirm that the goods had arrived (on hold for 20 mins after "Googling" for the phone no).”

Helpful Report

Posted 7 years ago

Dear Mr Davies, Sorry to hear you had the problems & inconveniences you mentioned when receiving your parcel. For your own security we say on the delivery page of our website that larger orders will require a signature upon delivery. We also advise that we won't leave parcels in the open - which unfortunately is what you requested. As an alternative we suggest leaving parcels with a neighbour or having the parcel delivered to an alternative address, such as a work address. You should have received two delivery emails, one from us and another from our courier DPD. Both emails contained tracking details for your parcel and a link to the DPD website. The DPD website provides lots of options for your parcel, including specifying delivery to a defined secure/dry location or requesting a new delivery date. We find the DPD website very effective and as such it is rare for us to have to phone DPD - but when we do call them they always respond much faster than 20mins. I can only apologise therefore that they kept you on hold for so long. Once again, sorry to hear you had the problems & inconveniences you mentioned when receiving your parcel. Please do contact us if you wish to discuss this further. Best wishes Paul Mulberry Bush

Posted 7 years ago

“The personalised rubber stamps are very small!!! Should have checked the size before I bought them. Mulberry Bush says "sorry that you feel the stamps are small. The dimentions are shown for each product on our website and we believe the stamps are a suitable size for a child.”

Helpful Report

Posted 8 years ago

“Having paid for the wrapping service, I was getting the gift sent straight to a friend, I was thoroughly disappointed that it was not wrapped. I checked the delivery receipt and my order and I had been charged for the service. I'm not bothered about the charge, I am annoyed that on arriving at my friends, I then had to go out and by wrapping paper and wrap the gift, after they had seen what I had bought for my godson. Mulberry Bush says: "We are very sorry we did not gift wrap the gift, it was simply a mistake we made. We have since modified our processes and procedures to try to prevent this from happening again.”

Helpful Report

Posted 8 years ago

“I am disappointed. They toys are tiny and the cost of postage is very high. Mulberry Bush says: "Sorry to hear you are disappointed with your purchase. We do show all sizing information about all products on our website which is there to help customers decide before buying - but you are welcome to return the goods to us, do give us a call and we can arrange this with you.”

Helpful Report

Posted 8 years ago

Mulberry Bush Ltd is rated 4.8 based on 11,109 reviews