Mulberry Bush Ltd Reviews

Name: Mulberry Bush Ltd
Address: Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL, Horsham
Rating: 4.84

4.8 Rating 13,842 Reviews

97 %

of reviewers recommend Mulberry Bush Ltd

4.8

Based on 13,842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

01403 790796

Email:

sales@mulberrybush.co.uk

Location:

Unit 9 Bramble Hill Farm Five Oaks Road Slinfold Horsham RH13 0RL
Horsham
RH13 0RL

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Mulberry Bush Ltd 5 star review on 19th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order on line and delivery was prompt. No issues at all. Happy with my purchases. A reliable and professional service. Thank you”

Helpful Report

Posted 2 years ago

“Very disappointed in Mulberry Bush, I would not recommend, at all. Ordered Le Toy Van Castle on the 11th December delivered very late with box damaged before leaving Mulberry Bush premises as Plastic cover for delivery was not damaged. The bundle of knights, horses and dragons for which I paid extra was an absolute disgrace. Plastic junk , couldn't stand the knights and horses up Equivalent to free plastic toy in a cereal packet. Customer Services this morning were abysmal. I had received an email asking me to give them to give them a review and that if I wasn't happy to contact them prior to posting a poor review”

Helpful Report

Posted 2 years ago

Dear Customer, thanks for your review, we are sorry you are disappointed. The tracking for your parcel shows it was delivered exactly a week after you ordered, which in the run up to Christmas was exactly what we were promising on our website. You used our free Standard Delivery service, we do offer a faster Next Day Delivery service for customers wanting quicker delivery which was available should you have wanted it. Regarding the damages, our team do not knowingly send out faulty items, but if any of the components of your castle were damaged please let us know so we can help replace them and resolve this for you. When you phoned this morning you believed that the knights were a wooden Papo set, which we explained that they weren't, but that there were as we advertise them on our website. They are certainly not equivalent to "a plastic toy you might get in a cereal packet", but we're sorry you feel that they are of poor quality. The knights set (when bought with the castle) are just £7, allowing children to have a set of knights to play with in their new castle. Again, when you phoned we explained all of this, which we feel is totally reasonable, we are sorry you consider this to be poor customer service. Once again, we are sorry you are diappointed and we are happy to help resolve any issues with the castle if there are any faultly/damaged parts. Best wishes, Mulberry Bush

Posted 2 years ago

“What a lovely helpful company! Purchased a wooden pram for our granddaughters 1st birthday today and she loves it!”

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Posted 2 years ago

“They have a really good choice of toys, all well made and reasonably priced, as well as the age group is made very clear.”

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Posted 2 years ago

“Order arrived in time for Christmas Eve even I left it late to submit my order.”

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Posted 2 years ago

“Bought my 2 and half year old grandson - Christmas present of 3 wooden rockets to be assembled. Also,purchased 4 sets of chattering teeth for each of 4 grandchildren which provided great amuesemnt all round. Delivery for all was prompt and hasslefree - thank you Mulberry Bush. Have a successful 2024 !”

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Posted 2 years ago

“We bought the handbells, the rain shaker and a caterpillar for our baby granddaughter, and she loved them all! Great quality and finish. Thanks.”

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Posted 2 years ago

“Our grandchild lives in the UK now. We were excited with your website, ease of use and prompt delivery.. Our grandson Alfie was very excited. Thank you”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Lovely choice of gifts and toys. I had one small problem which was sorted out immediately with just one phone call to a very friendly efficient member of the Mulberry scheme.”

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Posted 2 years ago

“very disappointed with the 2 x voice changes i purchased for Christmas presents.”

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Posted 2 years ago

Dear Customer, thanks for your reviews, sorry to hear you are not happy with your Voice Changers. We don't any record of any order for you for this item, perhaps you ordered under a different order number/postcode/surname etc? With the Voice Changers we've found over the years that they work best when pressed against the lips - they pick up the sound of your voice much better that way. If that doesn't work, please let us know (and let us know the order number you ordered these on) and we'd be very happy to help.

Posted 2 years ago

“Great products and service”

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Posted 2 years ago

“Bath toy purchased as a gift for a grandchild arrived on time and the product was as advertised.”

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Posted 2 years ago

“Such a good selection of toys for all ages. I love having a catalogue to browse rather than just a website.”

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Posted 2 years ago

“Order arrived in broken box. Customer services sent replacement box by return. Thank you”

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Posted 2 years ago

“Excellent Products. Efficient delivery service. Many thanks”

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Posted 2 years ago

“Excellent quality of toys. Great service. Everything arrived on time, a big surprise as I ordered so close to Xmas! Thank you”

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Posted 2 years ago

“Got very selective gifts for the grand children and they were happy”

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Posted 2 years ago

“Our dollhouse was for our niece and it was delivered quickly and made beautifully and of good quality. You can’t go wrong with Mulberry. Two thumbs up and well done. 👍🏻👍🏻”

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Posted 2 years ago

“Great product, and super fast delivery. My granddaughter loved it. I will be back to buy more. I shall recommend.”

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Posted 2 years ago

Mulberry Bush Ltd is rated 4.8 based on 13,842 reviews