Having paid for the wrapping service, I was getting the gift sent straight to a friend, I was thoroughly disappointed that it was not wrapped. I checked the delivery receipt and my order and I had been charged for the service. I'm not bothered about the charge, I am annoyed that on arriving at my friends, I then had to go out and by wrapping paper and wrap the gift, after they had seen what I had bought for my godson. Mulberry Bush says: "We are very sorry we did not gift wrap the gift, it was simply a mistake we made. We have since modified our processes and procedures to try to prevent this from happening again.