Mubarak London Limited Reviews

Name: Mubarak London Limited
Rating: 4.49

4.5 Rating 272 Reviews

87 %

of reviewers recommend Mubarak London Limited

4.5

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

0333 0113391

Mubarak London Limited 5 star review on 17th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product and wrapped well, but took far too long to send out from order date.”

Helpful Report

Posted 4 months ago

Hi Alan - many thanks for taking the time to feedback! We can see we fulfilled the order and delivered it within 3-5 working days which is standard delivery for the option you selected. Parcels can get delivered quicker than this sometimes if it isn't a busy xmas period for example but at the moment standard delivery times can take up to 5 working days. I hope your recipient did love the gift and you will come back to us Kind regards

Posted 4 months ago

“Ordered the blessings Keyring for a friend. The finish was much rougher than I expected. Also the letters weren’t in a straight line!!! Was a little disappointed if I’m honest but she will love it. I have been asked to revise this review now that the issue has been sorted. Has it? How? Nobody has contacted me but asked to go revise the review only. Which I’m not going to do. It is an honest review.”

Helpful Report

Posted 5 months ago

Hi Lorraine - many thanks for taking the time to review us! We are sorry you are disappointed with the product but re-assure you that this product is hand made and hand stamped. Each product is slightly different and none will be completely straight i'm afraid as they are not made on a machine - this is the charm of a handmade product and all in the UK too! We hope your recipient will love it too!

Posted 4 months ago

“Excellent customer communications but very disappointed that a number of items were unavailable.”

Helpful Report

Posted 6 months ago

“So we decided after seeing the hampers we would buy these for friends as they offered the WOW factor. They looked perfect. We ordered 8 hampers in total costing around £700. The parcels arrived with 4 damaged hampers and a couple with the internal packaging handing from the box. We were offered a partial refund of £40. Along with this we were charged a delivery charge of £48.49 when delivery was stated as free or £7.99 for nominated day. I have sent a few emails to try and chase up the delivery charge but had no replies. Hence the 3* review. Hampers looked impressive but the damage spoilt that. Just a shame customer service wasn’t as good.”

Helpful Report

Posted 2 years ago

“I received a Mubarak London hamper as a nikah gift and loved it so I thought I would gift this to a friend for her nikah. After placing the order I received a confirmation and nothing more for a few days. It was only after contacting on Instagram that there seemed to be some movement the next day, which was 5 days after I placed the order. In the end, I received this hamper after my friend’s nikah which was disappointing. The service is professional, however, it should be more efficient.”

Helpful Report

Posted 2 years ago

Hello We are sorry to hear that you did not receive your order in a timely manner. We did dispatch your order in time but the delivery company was facing some issues, hence the delay but unfortunately, some things are not within our control. Many thanks Mubarak London

Posted 2 years ago

“Product had to be replaced, instead of offering to let us choose what to replace with, was told it would simply be replaced with an item of equal value - which is fine - but being able to have chosen what it was replaced with would have been nice.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. It is stated on our website about this protocol we follow, during busy periods we are unable to contact each individual regarding this. We apologise but we're sure the item you received was appreciated well? Thank you.

Posted 3 years ago

“Hi Team, I'm slight confused and a frustrated, I paid £7.99 each for my 3 deliveries and nominated a specific date for deliveries. Yet someone how all 3 deliveries were sent and received not on the nominated day. I appreciate they were delivered early however it defeats the purpose of nominating a specific date and then receiving them on a different date.”

Helpful Report

Posted 3 years ago

Hi there, many thanks for your feedback - we apologise that you were frustrated with your delivery. We have looked into your order and your order was dispatched in time for your chosen date of the 12th April. However sometimes if dpd have a busy schedule and believe that the order has a risk not to be delivered on your chosen date they deliver it earlier if there is availability for them to do so. DPD send a notification text and email before delivery which you should have received as we can see this was sent on the morning of the 10th. Therefore we believe you could have delayed the order from your end if it was critical to have it delivered on the 12th as many customer do use this service - do let us know if you received the message or not and we will check with DPD again. We unfortunately cannot control scenarios like this hence state that we will try our utmost to deliver on your chosen date. Slightly disappointed that we only got 3 stars here as a negative review and the delivery was in time for Ramadan, we added a gift note after the order was completed too and your recipients enjoyed the gifts? We will refund you the additional £1 per order for the nominate day service we charged you, its just a shame that we couldn't help you resolve your frustration directly with us before posting a negative review.

Posted 3 years ago

“Decent but not a great variety of the good flavours, too many plain flavours for the price”

Helpful Report

Posted 3 years ago

“Nicely gift wrapped. Not the greatest value however. 3/5”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to leave us a review. We are quite sad to see you have left us a 3 star despite your order being delivered on time and all products in the PAMPER ME hamper are of quality and a bestseller. Would be great to hear if your recipient was happy with the gift or not too? We take pride in all our gifts and our price point is reflected in the whole experience of the hamper. From the gift wrap, the free printed personalised gift card to the quality products. We hope you will reconsider your star rating as a negative review can be detrimental to a small business but if you feel we have not lived up to the price point for any other reason then do get in touch we will be happy to discuss Kind regards

Posted 3 years ago

“Excellent service from ordering to delivery and to presentation of the product. However, I do probably think the products were a bit pricey for the number of items and quantity 🤔”

Helpful Report

Posted 4 years ago

“I placed an order for the sweet blessing package, as a hajj gift for a friend. Overall, I was quite satisfied, but there were some issues with my order. I had placed an order for a black tasbeeh and selected white chocolate, but when the pack arrived I found a different tasbeeh, and milk chocolate had been sent instead. I contacted the business and was informed that my selected items were out of stock which is why they sent similar items. I appreciate the thought behind this, and agree the tasbeeh sent was nicer than the one which came with the pack. However, the white chocolate was a special requirement, so I am dissapointed that the website allowed me to pick this option although it was out of stock, and that I wasn't informed about this before my order was dispatched.”

Helpful Report

Posted 5 years ago

“The products inside the gift boxes were of good quality. We bought three hampers. There was a note in the outer packaging saying "Please take extra care removing your gift from the outer mailing box. In case of difficulty we recommend cutting the sides of the outer mailing box. Do not pull the white gift box lid or lift from the ribbon. This box has passed quality control and therefore Mubarak London will not be liable for replacing damaged boxes unfortunately." So to be extra careful, we cut the outer mailing box to remove the gift boxes only to discover that the gift boxes arrived damaged (split at the edges). If due care had been taken at the quality control checks, they would have realised that the boxes were damaged. Given that we spent so much money on the hampers, it is a little embarrassing to have to present damaged boxes as gifts. I would therefore suggest that Mubarak London places more attention on quality assurance and despatch.”

Helpful Report

Posted 5 years ago

Dear customer - we are so sorry to hear that your boxes were not up to the standard which we pride all our boxes on. You will notice that we included a lot of padding and protection for the boxes however due to careless couriers sometimes these things are simply completely out of our control. Nonetheless you are still left feeling embarrassed and with boxes that are unsatisfactory and we sincerely apologise for this. We have sent many boxes this month alone and haven't had any issues therefore we will certainly see what happened here. we will be in touch with yourself to see how we can rectify this issue as we would hate to lose you as a customer. Sincereley Mubarak London Admin Team

Posted 5 years ago

“Delivery was okay.”

Helpful Report

Posted 6 years ago

“Personalised different gifts, I was a little disappointed as I ordered the gift as a present, but was disappointed as I couldn’t see the gifts. It was beautifully packed, but I had to unwrap to ensure it was not damaged etc. I found it a little to pricey.”

Helpful Report

Posted 6 years ago

Mubarak London Limited is rated 4.5 based on 272 reviews