Motorway Reviews

Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.16

4.2 Rating 1,245 Reviews

81 %

of reviewers recommend Motorway

Company Reviews

Metrics

Info

4.2

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time. Cheque left on arrival.”

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“Excellent customer care, efficient service and addressed any issues I had promptly and with a customer first attitude.”

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“Great service!”

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“The person I initially spoke to was knowledgable and helpful. All questions were clear and relevant to enable an offer to be made. I felt that the offer was fair but was not put under any pressure to accept.”

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“I dithered a lot in selling to an online car buying company. Feeling I the car was too good to sell cheap. However, after private advertising, I had no interest in it. The money Motorway offered was not short really of what I was asking. So I bit the bullet and went for it. Due to some damage, and no service history, I was finally offered less than the original sum quoted. Bit of haggling, and we met just short of the middle. Which very fair in my opinion. Agreed on pick up date, but due to unforeseen circumstances, Motorway rescheduled which was no problem. The driver contacted me, and reorganised a time the next day. He was bang on time. Money transfer was painless and easy. Overall, very pleased with how I was dealt with. Thanks guys.”

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“Great service. All happened in a day ! Thank you Motorway.”

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“The whole process from start to finish was so easy. The website works brilliantly and was easy to read. The prices given we not only competitive (clearly beating the most well known website !!!). The prices also showed how long to get the money and any costs. Then the process with my chosen company was easy and I had the money, with no charge, before they left with my car.”

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“I have recently sold my car using the Motorway website. It is straight forward to place an advert of my car and the car dealers emailed with the quotes, and I decided to sell to Car Buying Group. They did give the highest quote from the other dealers- but beware as they will try to devalue your car a lot when they come to collect it! So Motorway is a good website but they need to monitor the Car Dealers they accept on their websites, as some will ruin their reputation by doing 'aggressive sales'!”

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“Straight forward service always kept in the loop. Punctual collection,couldn't have been better”

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“Totally disgusted with this de-valuation of vehicles, to gain profit from all the customers looking to sell their vehicles, companies like this get rich schemes disgust me, we pay high prices to purchase these items, only to have companies like this to insult us! Would be interesting to purchase a car off them, ask how much, then, go home & see how much they say it's worth, bet it doesn't go in our favour!!”

Helpful Report

Dear Ms L Disgusted, Thank you for your review. Sorry you were not happy, I was deeply saddened to hear of your frustration with the prices from online car buyers we work with. To explain our reason to exist, Motorway is a price comparison website and we display the prices given to us by the UK's leading online car buying websites. We are not looking to de-value cars or insult people, in fact the opposite is true - we exist purely to bring transparency to the market by showing all the prices and offers available from our partners in one place. Prices, offers, review scores and collection criteria do vary a lot from one buyer to the next, however, we share all this info in our detailed comparison tables, allowing our customers to make an informed choice about who they sell to. Unfortunately, the rates from online car buyers are sometimes lower than you will see on Auto Trader or on dealer forecourts, as every online buyer sells the car on (whether at auction, to a brokerage, to a specialist dealer or direct to the public), however the service from an online car buyer is typically quick, efficient and hassle free. We are striving to offer higher prices all the time, but most of our customers already appreciate the transparency we bring to the market (which is reflected by many excellent reviews elsewhere and our extremely high average review score). I hope that is helpful. If you have any further questions, please do get in touch at offers@motorway.co.uk, we will be more than happy to help. Kind regards, Alex Buttle, Director, Motorway.

“Quick and efficient service with helpful staff”

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“From the start it was a fast and simple and polite service with a fair price ! I would recommend this site for selling you're car for a quick and hassle free service”

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“I am a young lady I used motorway as I didn't want the hassle of having to advertise my car and then have people look at it , the pople who delt with me were excellent I would recommend them and the money was available straight away . thank you .”

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“The advice given wasn't correct, the company suggested (The Car Buying Group) did reduce their initial valuation before arrival, they did then haggle the price even lower on collection, they did take over an hour to resolve, they did exaggerate on their idea of marks on my car and were not very helpful. I was told this company purchase to a higher level than others, that wasn't true, I had 2 higher offers I wish I would have stuck with. I will not use again and I will not recommend. Avoid unless you want hassle. I suppose this review will not be published, I only notice good ones. Funny that. Very disappointed and dissatisfied with company, service and result.”

Helpful Report

Dear Mr Smith, I am really sorry to hear you were so disappointed with your experience of selling with Motorway. We wholeheartedly recommend The Car Buying Group - they are one of our most popular buying partners and we receive excellent feedback regarding their service on a daily basis. Our customers typically find them helpful, transparent, honest and conscientious, so your review was a huge shock to us! We have spoken at length with them and they have explained what happened in their own words. Their version of events is quite different, but they agree that they did need to reduce the price by a minimal amount at inspection based on the car damage being significantly worse than expected - the reduction was priced as fairly as possible on additional photographic evidence of scratches and scuffs. In our experience, this happens extremely rarely as they ask customers about any damage in advance over the phone in a detailed consultation. The Car Buying Group have also let us know they would like to speak with you and will get in touch with you to discuss your concerns, you can also reach them on 0800 118 2544. Also, to address another of your points, we do not hide away from genuine reviews of our service and our scores are all from verified users. We aim for complete customer satisfaction every time someone sells a car sthrough us and we are extremely proud of our high average review score. I hope that is helpful, you can reach us at offers@motorway.co.uk if you have any further concerns regarding Motorway. Best regards, Alex Buttle, Director.

“A very simple way of comparing options to sell your vehicle given there are now so many possible options in the market.”

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“I didn't accept any of the first offers then Motorway emaild tosay that some of the offers may be increased just prior to expiry and indeed the Car Buying Group increased their offer by over 10% making their offer approx 220% greater than We Buy Any Car .com Motorway takes the slog out of obtaining price comparisons and is very simple to use even for computer illiterates like myself”

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“No hassle, quick and easy. Secure fast payment and friendly Thank you”

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“The whole process of selling my car was so easy and straightforward. I was given a fair price for my vehicle and the communication with office staff was excellent. The driver arrived at the appointed time and was thorough in his inspection of the vehicle. 90 minutes after he arrived, the money was in the bank. I was thoroughly impressed by the whole experience.”