GHL DIRECT Reviews

Name: GHL DIRECT
Address: Brightfield Business Hub, Bakewell Road Orton Southgate, Peterborough, Cambridgeshire
Rating: 4.97

5.0 Rating 2,809 Reviews

100 %

of reviewers recommend GHL DIRECT

5.0

Based on 2,809 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About GHL DIRECT:

We pride ourselves on offering a first class and stress-free service to our customers when it comes to mortgage, insurance, pension and investment advice. We have some of the most qualified and experienced advisors in the industry. As a member of one of the largest networks in the UK, we have access to 1000s of mortgage and insurance products. We can even access deals that your own bank or building society may not offer you.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Most Buy to Let mortgages are not regulated by the Financial Conduct Authority.

GHL Direct is a trading style of GHL Network Services Ltd which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.

Approved by The Openwork Partnership 20/05/2026

Visit Website

Phone:

0845 3700 172

Email:

hello@ghldirect.co.uk

Location:

Brightfield Business Hub,
Bakewell Road Orton Southgate,
Peterborough
Cambridgeshire
PE2 6XU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“explained our options quickly”

Helpful Report

(Karl Lawton) - Posted 5 months ago

“Lucy has been very helpful and has engaged extremely well with us throughout the process.”

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(Lucy Ellam) - Posted 5 months ago

“Sara was brilliant with helping me find a mortgage deal. Really kind and compassionate, I felt like she really cared about my experience and finding the best deal for me in my situation! Thanks so much Sara !”

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(Sara Orford) - Posted 5 months ago

“Sam has been excellent. Friendly and informative, positive attitude, kept me informed regularly and nothing too much trouble. I would highly recommend.”

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(Sam Dorn) - Posted 5 months ago

“Great efficiency”

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(Ross Hampton) - Posted 5 months ago

“Top class service dealing with Amy she was knowledgeable kind and empathetic”

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(Amy Ackerman) - Posted 5 months ago

“David was extremely helpful throughout the process and thoroughly explained our available options. Would highly recommend!”

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(David Naidu) - Posted 5 months ago

“Very efficient and professional”

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(Alistair Norton) - Posted 5 months ago

“From start to finish David helped clearly explain the whole process, was very clear with what he needed and kept in constant communication throughout the process. I don’t hesitate to recommend this service to other people.”

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(David Naidu) - Posted 5 months ago

“James has been consistently helpful with every aspect of the homebuying process, making every individual step easier”

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(James Kurian) - Posted 5 months ago

“Karl and Catherine handled my mortgage renewal efficiently and made the whole process very straightforward. They kept in regular contact, providing daily updates and helpful advice, which gave me confidence throughout. I really appreciated their clear communication and how they kept me informed at every stage. Karl worked hard to find me the best deal available, and everything was completed smoothly without any stress. Overall, a great experience and I would highly recommend their services.”

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(Karl Lawton) - Posted 5 months ago

“Sara was brilliant always really responsive, very friendly and gave good sound advice. We would definitely recommend her”

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(Sara Orford) - Posted 5 months ago

“Second time using Joanne and she is fantastic. No amount of calls or messages are too much for her. Her patience and understanding of her field are second to none. Thank you Joanne!”

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(Joanne Kay) - Posted 5 months ago

“Such a straight forward process, clear options and a suitable lack of jargon! Or advisor one exactly what she was talking about and managed everything brilliantly for us.”

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(Elaine Tiernan) - Posted 5 months ago

“Absolutely fantastic service and altogether just helps taking much of the time and effort out of a typically busy time when buying a house”

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(Karl Lawton) - Posted 5 months ago

“Buying your first home is exciting, but no one really prepares you for how confusing and stressful the process can be. At times it feels like trying to complete a puzzle without being told what the final picture is supposed to look like. From day one, our mortgage broker Sue Abbot was absolutely fantastic. She always answered the phone when we called, and if she missed it she would always call back. As first-time buyers we had plenty of questions (and I’m fairly sure some of them were very basic), but she never made us feel that way and took the time to explain everything clearly and patiently. I like to research things properly, so I spent a lot of time reading up on the process, mortgages, and offers. We had a running joke that I was “being trained by the best.” Buying a house is one of those journeys where you really do have to understand the process yourself — you can’t rely on someone else to explain everything for you — but having someone with over 30 years of experience guiding you while you learn makes an enormous difference. Her knowledge and reassurance helped massively. Her experience was obvious throughout. She knew the industry inside out and even helped us understand the psychology behind putting in an offer through an estate agent — something that definitely doesn’t appear in the home-buying guides. At one point our mortgage application hit a hurdle when some of our income wasn’t taken into account and the application was initially rejected. Rather than accepting that outcome, she worked her magic, pulled a few strings behind the scenes, and the mortgage was approved that very same afternoon. That moment alone showed how valuable experience really is. Beyond being incredibly knowledgeable, she was always polite, funny and genuinely supportive. Buying a home can be incredibly stressful and there were definitely moments where she felt part mortgage broker, part therapist — which was exactly what we needed. We had plenty of laughs along the way and she was never short of the occasional bit of life advice either. I’m very late writing this review (apologies!), we completed in December 2025. But it would feel wrong not to say thank you. We are now very happy in our new home, and her help was a huge part of making that happen. If you’re buying a home and want someone experienced, patient, supportive, and able to keep you calm through the chaos, we couldn’t recommend her more highly. Thanks Sue!”

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(Susan Abbott) - Posted 5 months ago

“Perfect service, The way Elaine dealt with me throughout the application and clear every point and doubt was so perfect. Highly recommended.”

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(Elaine Tiernan) - Posted 5 months ago

“Susan is a great mortgage advisor,she takes time out to listen to me and advise on what to do,she also explained things clearly for me to understand and how to move on to the next step. In future when I'm looking for another mortgage I'm definitely going to ask her to do it for me and if I know anyone who is going to do a mortgage I will certainly recommend Susan to them,I really appreciate what she has done,I pray she will continue to do her best to help others, for me she is a genius. Basil Russell”

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(Susan Abbott) - Posted 5 months ago

“Rachel gave us a excellent advice and how to manuver the tricky process of let to bu and purchase mortggaes. she made excellecent choice and when we spoke to her we felt like valued customers”

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(Rachel Hodgson) - Posted 5 months ago

“Knowledgeable and prompt response.”

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(Karl Lawton) - Posted 5 months ago

GHL DIRECT is rated 5.0 based on 2,809 reviews