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Mortgage 1st Reviews

5.0 Rating 2,065 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,065 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
We've used Mortgage 1st for our last 2 remortgages now. Our advisor Chris takes the time to listen to our needs without pushing anything on us. He is accessible when we need him and on the ball without being pushy. Our first remortgage was done as a rate swap with our existing provider meaning that there was no fee for Chris, but this didn't stop him putting in the effort and getting everything sorted for us. Would definitely recommend!
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Posted 4 years ago
We love working with Megan Kearney - she always manages to find us a really good deal. She has a can do attitude and even though things have become more of a challenge to secure a mortgage for 2 self employed people after Covid she has worked with us to help us achieve the mortgage deal we wanted. Very grateful
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Posted 4 years ago
Chris was efficient and very helpful and was assisted by Amy who also did a great job.
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Posted 4 years ago
Mortgage 1st have been fantastic and that is all down to Megan Kearney who has been an absolute SUPERSTAR! She has been there for me and my husband for over 5 years and 2 house moves. She has provided a fantastic service throughout and nothing was ever too much trouble. We couldn't recommend Megan and Mortgage 1st more!
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Posted 4 years ago
Amazing service from the start and throughout. Made the whole experience extremely easy and straightforward. Would highly recommend.
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Posted 4 years ago
The service delivered was prompt and tailored. My mortgage adviser and Processor were responsive. I was kept upto date with every bit of the process
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Posted 4 years ago
Mortgage 1st did all they could to secure the right interest rates for us and got things sorted quite quickly. But their choice of the supply chain has let down the whole process. The solicitors they recommended have been awful, meaning we have had to repeat submissions of the same paperwork more than four times at our own cost and this has been very frustrating and doesn't offer value for money. I have used Mortgage 1st since 2014 and have always been satisfied, which is why I kept going back. However, remortgaging has never been as frustrating or drawn out as it has been this time around. The whole process felt very impersonal as EVERYTHING is now done online or via apps, and I don't like that we haven't received any hard copies of paperwork. I did, however, receive good customer service from Mortgage 1st and they were very apologetic about the referral they made. The score would be higher, but I am marking our experience as a package and unfortunately, their choice of legal partners let them down this year.
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Posted 4 years ago
Holly has been there 24/7 from the very start of the process. Answered all of our questions, no matter how stupid they were. Genuinely don’t think we would have made it through the process without her help. Thank you so much!
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Posted 4 years ago
Prompt responses and action. Easily contactable by phone or e-mail. Friendly staff. Would recommend and would use again
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Posted 4 years ago
Mortgage 1st was so easy to deal with and it was quick to get my remortgage done by mortgage 1st, also they help me to get a good rate even thou my credit report was not so good
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Posted 4 years ago
Professional, friendly and very efficient! Following a mortgage rejection, I was able to get a new mortgage through to formal offer within 10 days. I worked with Megan Kearney and Amy Skinner, both of whom were very supportive me and my partner's situation. Would recommend using Mortgage 1st.
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Posted 4 years ago
Just want appreciate Oliver and Becky they made our entire experience a seamless one, cannot praise them enough, responsive, pro-active and efficient. Oliver have walked us through what could have been a challenging process. Shame that I cannot give ten stars, Even though other brokers let us down they were able to back up and secured our mortgage. I will surely recommend them.
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Posted 4 years ago
Quick and friendly
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Posted 4 years ago
Great company great service
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Posted 4 years ago
Really pleased with the service from Mark and Becky. Great communication, really helpful, can't fault it.
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Posted 4 years ago
Professional and quick they managed to get me something that worked for me where others failed to
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Posted 4 years ago
When looking around for a Mortgage advisor, I was quickly recommended Mortgage1st by two of my colleagues! So, I made a quick call and got a call setup with Natalie asap. Natalie has been nothing but fantastic and gone above and beyond with assisting us as we were first time buyers! She has been really helpful and really has made our experience a lot better because of it. I'd 100% recommend (and already have done) Mortgage1st and Natalie for anyone looking for some mortgages advice. I really can't thank Natalie enough. She's been fantastic. Thank you!
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Posted 4 years ago
Cannot praise this company enough, responsive, pro-active and efficient. Chris Dunn our advisor and Katie Murphy in the admin team have walked us through what could have been a challenging process. Shame that I cannot give ten stars.
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Posted 4 years ago
It’s a shame I had to post this as I was really happy with our first experience with Oliver. So I have referred friends and family. Upon Successful completion of a referral I was then told referral fee is not payable as I had cancelled a life insurance policy arranged by them as this did not include my daughter. They penalise you for worrying about your own future. Very much so Oliver couldn’t care less because commission was taken back from him.
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Posted 4 years ago
Hi Chelsea As per our conversation, We apologise that our adviser misunderstood the T&Cs of our referral scheme in this instance and I can confirm that the referral fee has now been paid to you in full We are glad that you felt the mortgage advice given to you was so good that you referred us to family and friends and now that this misunderstanding has been resolved we hope that you will continue to do so in the future All the best Mortgage 1st
Posted 4 years ago
I was fortunate enough that someone recommended Chris Dunn to me and I honestly could not be more grateful. I was really worried about the whole process, the affordability and all the different packages and whether or not I could find a mortgage to fit my requirements. He was extremely patient with me and reassuring, taking away the worry and just dealing with it. Everything he offered he delivered on and was so efficient. He managed to secure me a fantastic mortgage rate, which was well within my affordability and the offer came through so quickly and easily with very little effort on my part. Nothing was too much trouble and the process was very smooth. I really cannot recommend Chris highly enough. Thank you!
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Posted 4 years ago
Mortgage 1st is rated 5.0 based on 2,065 reviews