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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,641 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,641 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Chris Dunn made the process really quick, easy and hassle free. I would not hesitate to use Chris again. Professional, responsive, quick and happy to answer any questions. Highly recommended
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Posted 4 years ago
My mortgage advisor Elliott Skinner was the best! He made the whole process so easy! Nothing was ever too much trouble. As it was our first time remortgaging there was a lot we didn’t understand but Elliott took his time to explain everything and I can’t thank him enough. I will 100% use him again for future remortgaging. Thanks again!
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Posted 4 years ago
Highly recommend to everyone! thank you so much to Megan Kearney & Beverly who worked above and beyond to get our mortgage accepted before the Stamp duty holiday and saved us more money than we expected! We had a few problems arise our end but nothing was too much and they really cared. Something we never experienced with a mortgage broker. We couldn’t have done it without you guys! Best team around!
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Posted 4 years ago
Since I've been getting in touch with the Mortgage 1st, Elliot has been with us. I am gladly happy to meet with him. From the first day, he always answered my emails promptly, although I've sent them in the middle of the night. It is very obvious that he loves his job. He recommended the best solution and always did his best. He never misleads us and always explains the next stage of the process. If you have any doubt please just trust him. I met 8 different mortgage advisers and none of them offered us but Elliot. We happily received our mortgage offer recently. His partner Katie is also great! She’s run all the documents part professionally. All our questions are answered with no doubt. It is never enough but once again thank you for everything, we really appreciated your service!
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Posted 4 years ago
Shaun at Mortgage 1st was fantastic from the off, he helped us every step of the way with our first mortgage for our first ever home! We were so impressed with his professionalism, care, attention and rapid responses to virtually any question we had. He reassured us and informed us all the way through the process and sorted everything we needed! Can’t rate Shaun and his team enough! Thank you so much!
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Posted 4 years ago
Very professional throughout our remortgage, always quick to respond to any queries we had. Oliver and Chelsea were very helpful and made the process very smooth.
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Posted 4 years ago
Excellent
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Posted 4 years ago
Megan Kearney has been fantastic in assisting us with our mortgage application, her knowledge and dedication is second to none. She often answered questions from me at obscure times and days when she could have just waited until the morning. She is an absolute credit to the company. Thank you very much for making the whole process as stress free as possible. Would not hesitate to recommend her and your company.
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Posted 4 years ago
We were moving house and was given the details of Nikki from Mortgage1st to help with our move. She was superb and helped us in every stage of the process and kept us up to date on the progress of the mortgage and ensured that everything was easy to understand and exactly the costs involved. Nikki was extremely friendly and understood all of our needs for the new mortgage. Would absolutely recommend Nikki to help anyone.
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Posted 4 years ago
super customer service. Chris was looking after me and he provided perfect service. I was getting regular updates on the process. everything went very quick, he offered me very good mortgage offer and i can now say that from tomorrow i am a home owner! thank you again Chris and the rest of the team!
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Posted 4 years ago
Megan from Mortgage 1st was a absolute superstar. From start to finish, you can tell she’s passionate about her job & she always kept us updated and was great at ensuring the job was done to a high standard. I would always recommend using mortgage first and their fees are really competitive! Any questions I had were always answered. 100% effort went in at all times. SO HAPPY! Got the house, incredible rates on the mortgage when another broker failed for 4 months at a different company!! Well impressed with Megan!
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Posted 4 years ago
I was a first time buyer and i had no idea what i was doing when i got in touch with Faye from mortgage first. It was all very confusing and i was nervous about buying my first home. She made it so much easier for me. Whenever i was unsure or uncertain of something, if i emailed with a question or called, I’d get a reply almost straight away. I felt so reassured, more confident and very supported throughout the whole process. Would highly recommend Mortgage 1st
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Posted 4 years ago
We have chosen Mortgage 1st after few bad experience with other Mortgage Brokers. Carl, our mortgage advisor was by far one of the best mortgage advisors we’ve ever dealt with. He was very knowledgable, experienced and no question was left with no answer at the end of a conversation. Communication was also fantastic. Chelsea (mortgage processor) was updating us with the latest news in regards to the mortgage progression so never had to chase. A fantastic service overall, strongly recommend.
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Posted 4 years ago
Megan was the agent I used and as before she was great helpful and went that extra mile for us and I would both use her and recommend her in the future.
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Posted 4 years ago
Fantastic service as always , Megan always does her best for the best deal
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Posted 4 years ago
Great service as always! Fab communication and always happy to help.
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Posted 4 years ago
Outstanding customer service, quick and efficient communication throughout!
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Posted 4 years ago
Brilliant personable service tailored to everything we needed. Megan listened to what we needed and offered us options whilst still making sure it was clear what we really needed from our remortgage! Fab service and efficient swap over! Couldn’t recommend enough.
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Posted 4 years ago
Megan for Mortgage First was by far the best mortgage advisor we have ever been lucky enough to find. She was incredible from start to finish with our mortgage needs. We had some complications with the first property we planned to buy but luckily we found an alternative property to purchase. Megan was superb with this transition and made everything as easy as possible for us. During one of the most stressful times of our lives Megan simply made the mortgage side of things effortless for us and we could not be more grateful for her. I would highly recommend her and Mortgage first to anyone and everyone. Our whole experience was second to none and we would not hesitate to use her or mortgage first again. Thank you for everything!
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021 Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Posted 4 years ago
Very happy with the customer service. Extremely helpful in every aspect. Only issue I had was being referred to the worst conveyancing solicitor company I have every used. Which made the purchase a huge pain.
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Posted 4 years ago
Hi Liam. Thank you for your review and feedback, we are sorry to hear that the solicitors service wasn't to standard. We take feedback seriously and have now changed the solicitors that we work with as we expect them to provide our clients with the same high levels of service that we provide. Hope we can be of assistance again in the future. Kind regards, the Mortgage 1st team
Posted 4 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,641 reviews