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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,643 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,643 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
Would highly recommend Mortgage 1st and Natalie Ellis who have provided me with nothing but outstanding customer service when sorting out a mortgage for me. Nothing has been to much trouble and Natalie has provided me with regular updates and information that I’ve needed making the process fast and stress free.
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Posted 4 years ago
Highly recommend Edward Peters and this company as your mortgage broker! Great communication and professionalism. The same day I filled out the enquiry form I had a call back from Edward and after an initial phone conversation to discuss our situation etc and go through the current market rates, we had a decision in principle back within 24 hours. After we had an offer accepted on a property, Edward was helpful in making sure we had the right documents together before processing our application with the bank to help speed things up. Our contact Chelsea Hitchen (Mortgage Processor) was also really helpful and always quick to communicate with us. Our mortgage was processes with the bank in about a week so really impressed with the turnaround.
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Posted 4 years ago
A first class service from the beginning of my application to getting my mortgage approved, nothing was too much trouble for Natalie who dealt with my case, her communication throughout was first class with regular updates. I would highly recommend Mortgage 1st to all my family and friends.
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Posted 4 years ago
Mortgage 1st were able to obtain a mortgage for mr after my current lender refused to lend me more. Oliver Page was excellent in knowledge, communication and advice. Sarah Cave ensured my mortgage was processed quickly and kept me informed at each stage. Both did a fantastic job under difficult circumstances (COVID)
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Posted 4 years ago
Fantastic service. As someone who hates having to deal with financial things Oliver made everything straight forward and easy. Always felt like I had his attention even though the pandemic meant I didn’t get back to him for 4 months at one point. Will certainly be using again!
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Posted 4 years ago
I received excellent service from Mortgage 1st. Price and delivery were perfect. I will definitely come if I buy another property or remortgage and recommend to my friends and family.
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Posted 4 years ago
My mortgage advisor was Carol Cranshaw, who was absolutely brilliant and I cannot thank her enough. Carol because she gave me sound honest advice from the get-go.She searched the market to find me the best deal, and helped me choose a lender that I was happy with. I phoned her so many times and she was always ready to answer questions. I had a somewhat complicated situation and she dealt with it with so much professionalism. She was concerned to find me a product that fitted my circumstances well. Her advice to me was invaluable and she did not complain when it seemed like my circumstances changed last minute and needed more work from her side, even though we were at the finish line. She managed to handle my situation with a lot of skill and professionalism with the lender, which for sure contributed to the success of this process. She comes highly recommended for her tact, honesty, patience and years of experience with a major lender. Thank you Carol!
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Posted 4 years ago
Shaun, Bev and Carly were very responsive and dealt with any issues swiftly. They kept us in the loop from the get go. We had a particularly complex case that we didn’t think would work out with a mortgage but Shaun found us a great deal and a brilliant rate. We’re very happy with our new home. Thanks! ☺️
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Posted 4 years ago
I was searching for mortgage brokers online and came across the fantastic reviews for mortgage1st. Chris Griffiths got in touch with me after I submitted an enquiry form and he has been absolutely outstanding. From the second he got in touch the journey from enquiry to formal mortgage offer has been seamless. Sarah Cave who was also part of the team involved in my application process was also fantastic. Now, I have to say that I have exceptionally high standards. I expect the same from other people as I expect from myself - and sometimes its too high. Mortgage1st service with Chris has been swift, efficient, articulate, punctual whilst keeping me informed every step of the way. I had never used a broker before, but the service here is second to none and you get what you pay for - excellence. Email them and ask for Chris G now - you wont regret it. I didnt.
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Posted 4 years ago
My partner and myself was looking to buy our first house, and we approached Hyat at Mortgage 1st. His advice, quick communication and his determination to help us succeed in our application was second to none. He was also very helpful in our application with the Scotland First home fund. I would have no hesitation in recommending Hyat to anyone. He is very professional and friendly. Anytime i had a question, he was always available.
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Posted 4 years ago
I would highly recommend Mortgage 1st after they helped us to remortgage. In particular I'd mention the excellent experience we had with Elliot Skinner. He was super responsive and took time to explain options and answer questions clearly. In addition, we received timely and professional updates from Hollie Kilraine and Sarah Cave throughout the process.
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Posted 4 years ago
We couldn't recommend mortgage first more, especially the outstanding service offered by Imran Mirza. He made a stressful process smooth and problem-free. He dealt with all our questions quickly, in detail, and always went above and beyond. We would certainly use their service again and encourage others to do so.
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Posted 5 years ago
Great service and resolution of quite a complex mortgage change. Would use this service again
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Posted 5 years ago
Professional service, helpful staff. Will definitely use for future mortgages.
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Posted 5 years ago
Carol Crawshaw has been extremely helpful. Will recommend the company to anyone
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Posted 5 years ago
Carol Crawshaw has been extremely helpful. She provided support at every stage of the mortgage application. definitely worth the fee paid. Will recommend to anyone
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Posted 5 years ago
We used mortgage 1st because of the really good reviews they got, we can see why they got the them reviews. Carol are mortgage advisor was outstanding she helped us through this process so made whole experience so easy and stress free. Sarah and Ethan have also been great throughout this process
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Posted 5 years ago
Carol at Mortgage 1st has been amazing from start to finish! She has been so responsive to my requirements and very efficient as I looked to remortgage. I can’t thank Carol enough for her help and assistance, very professional, friendly and accommodating throughout with outstanding attention to detail!
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Posted 5 years ago
We received an unrivaled service from Carol at Mortgage 1st. She was dedicated to finding us the best deal for both our mortgage and life insurance. Carol kept us updated regularly, even once our application had been submitted and passed onto another member of the team for processing, she still chased up the decision and kept in touch as she knew how important it was to us. Could not have asked for more from her! We couldn't have done this without Carol and we are forever grateful for her help.
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Posted 5 years ago
From my very first phone call with mortgage 1st I felt at ease that I was going to get all the help I would need to buy my home. We had a few bumps in the road, none that were the fault of mortgage 1st but I was still kept informed the whole of the time and felt supported through the whole process. I felt buying my home was made as simple as possible
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Posted 5 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,643 reviews