Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,080 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very obliging service. The item was ordered as promised on the day of my inquiry and I was notified of its availability to collect by 1030 the following morning.”

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“Good online experience fast delivery all good.”

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“The price is good but delivery company APC not so good . Got one part of delivery reasonably quick. Had a two hour slot which they didn’t make because driver ran out of time. Gave another slot which was unsuitable so rearranged for Monday but they turned up and left card. Hopefully receive it Monday after ordering on 22 March”

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Hi Stephen, Many apologies for this issue experienced. I can see that we initially had a supply problem with the Speedfit 28 x 28 x 15 Tees, we did not want to delay the order so sent the majority of the order straight away. These came back into stock on Friday the 25th, and we despatched them immediately with APC for delivery to you on the Saturday, we had no idea this delivery never happened, and most certainly should have arrived by now. We generally only use APC for deliveries under 1kg, and weekend deliveries as they do this for no extra cost. We wish you would have contacted us on the Monday to let us know of the issue, instead of waiting until now, as we could have jumped staight on it, like we will now for you, and contact the courier to get this delivered ASAP. We will copy you into the communications, so you know exactly what is going on, and when to expect the delivery. Again, sincere apologies for this issue experienced.

“Really pleased with the products quality and cost”

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“Very efficient delivery very easy website to navigate”

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“The parts arrived on time and exactly what I wanted.”

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“Good service at a good price delivery very quick”

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“Good service and good prices will buy again from them”

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“Brilliant Service”

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“Fantastic company to deal with, and you can rely on a real customer focused experience from ordering thru to delivering the goods ordered. Always recommend Monsterplumb to all my contacts for the exceptional service and products available (which I hope continues to add other brand controls etc). Keep up the high std given to your customers, it definitely makes a refreshing change from dealing with Group Merchants who could learn a lot from your company!!”

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“Excellent fast service”

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“Slow and take too long to deliver purchased items”

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Good Morning Michael, I can only assume you have mistaken us for another company 🤷‍♂️ I have just looked at your two orders this year, the first was placed on Wednesday 16th March at 16:53, and delivered Friday 18th March at 12:15. The second order was placed on Sunday 27th March at 15:24, and delivered on Tuesday 29th March at 07:42. I am afraid if you are disappointed by this, we could not possibly deliver these orders much faster than we have, we cannot meet your extremely high expectations.

“Great product and great service, a pleasure doing business”

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“IMMEDIATE DELIVERY GREAT SERVICE!!!!!”

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“Excellent service and fast delivery, used Monsterplumb a couple times now and will continue to do so”

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“Excellent service, and prices as usual.One of my favourite suppliers.”

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“I’ve use Monster plumb regularly over the last couple of year. They have been consistently good. A great company & very well organised”

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“Excellent prices and helpful, knowledgeable staff. A little difficult to find for collections but they’re set up mainly for online business.”