Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,081 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found the prices to be competitive and delivery times very good (although a part of the order was delayed)”

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“Great service, one item was incorrect but quickly sent out the correct item and exchanged an item incorrectly ordered.”

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“Ordered a programmable thermostat, delivered quickly with no problems. Honeywell item bought so no further problems expected. Monsterplumb are a pleasure to do business with.”

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“Fast, efficient and item very well priced and very well packed. Thanks to the team.”

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“Great Service once again ☺️”

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“Ordered hard to get gland seals for Drayton TRV4 valves. Prompt delivery. Unfortunately my original order was mis-picked. On emailing to advise this and to ask about what to do about returning the incorrect items I received a same day response - keep the incorrect items - and the missing items were dispatched with next day delivery. Very happy with the service and fully intend to shop with this company again as prices are very competative and you can buy individual components of radiator valves etc.”

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“Very good delivery on time”

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“Next day service with good prices.”

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“Had want I wanted ,fast delivery deff doing business again”

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“Good service and just what we required”

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“Paid to get next day delivery I have sat by window no one has been near or by and they said it has been signed for ??? what a waste of money we paid for next day delivery”

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Hello Elaine, apologies for this issue. Your item was especially sent out from our warehouse Tuesday, as one of the very few orders despatched as we are closed, we went out of our way for you to despatch this by FedEx whilst in the middle of stock taking. Unfortunately, we have no control over the Fedex driver delivering, which is where this has gone wrong. All is addressed correctly and on the Pre 12 delivery you paid for, as you would be able to see from the tracking you have looked at, where it is noted as delivered and signed for. We are currently investigating where the Fedex driver has incorrectly delivered the parcel, so we can locate it and will let you know immediately. We do feel that as frustrated as you must be, leaving a 1 star review within minutes of initially letting us know there was an issue, and also that you can clearly see that it is not a fault on our behalf, after we had gone out of our way to despatch this for you, is a little unreasonable to be honest.

“Very efficient and competent company. First rate service. I made a mistake in ordering so had to return thermostat. Within 5 days of making my initial order a return was made refund processed and correct item received. Oh if only all businesses were so efficient.”

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“Great service. Good product and quick delivery”

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“Goods as described great value and delivered ultra fast can't get better”

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“Quick and easy to order, arrived when arranged and cheapest black talons I could find online”

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“Was struggling to find the parts I needed at a competitive price. Discovered MonsterPlumb online and they were cheaper than other places. High quality parts ordered and delivered in 2 workings days in perfect time to complete the job.”

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“Very reasonably priced. Very fast delivery. Would highly recommend monster plumb”

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“Arrived promptly and as described”

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“Excellent service, price and speed of delivery excellent, just wish they included pictures drainage as well.”

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“Extremely quick service. Driver courteous. Handed parcel to me personally. A very happy customer.”

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Monsterplumb Ltd is rated 4.9 based on 2,081 reviews