Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,089 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

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4.9

Based on 2,089 reviews

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

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“Excellent service as always! Only placed a small order this time but it was processed, picked, dispatched and delivered promptly.....and I was kept updated every step of the way! Monsterplumb, you should roar with pride!”

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“All good fast free delivery great price”

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“Delivery was quick, order fulfilled in full and products spot on. Couldn't ask for better”

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“Fast delivery parts exactly as advertised.”

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“Fast service good price great product”

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“Great service and exceptional customer care. A++++”

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“Had a minor issue while searching for some components on the site so I sent a query and got a reply in hours which explained it. I’m going to use Monsterplumb again. And again. Thank You.”

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“Very competitive pricing and prompt delivery. Will use Monsterplumb again for sure.”

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“We found the prices to be competitive and delivery times very good (although a part of the order was delayed)”

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“Great service, one item was incorrect but quickly sent out the correct item and exchanged an item incorrectly ordered.”

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“Ordered a programmable thermostat, delivered quickly with no problems. Honeywell item bought so no further problems expected. Monsterplumb are a pleasure to do business with.”

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“Fast, efficient and item very well priced and very well packed. Thanks to the team.”

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“Great Service once again ☺️”

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“Ordered hard to get gland seals for Drayton TRV4 valves. Prompt delivery. Unfortunately my original order was mis-picked. On emailing to advise this and to ask about what to do about returning the incorrect items I received a same day response - keep the incorrect items - and the missing items were dispatched with next day delivery. Very happy with the service and fully intend to shop with this company again as prices are very competative and you can buy individual components of radiator valves etc.”

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“Very good delivery on time”

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“Next day service with good prices.”

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“Had want I wanted ,fast delivery deff doing business again”

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“Good service and just what we required”

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“Paid to get next day delivery I have sat by window no one has been near or by and they said it has been signed for ??? what a waste of money we paid for next day delivery”

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Hello Elaine, apologies for this issue. Your item was especially sent out from our warehouse Tuesday, as one of the very few orders despatched as we are closed, we went out of our way for you to despatch this by FedEx whilst in the middle of stock taking. Unfortunately, we have no control over the Fedex driver delivering, which is where this has gone wrong. All is addressed correctly and on the Pre 12 delivery you paid for, as you would be able to see from the tracking you have looked at, where it is noted as delivered and signed for. We are currently investigating where the Fedex driver has incorrectly delivered the parcel, so we can locate it and will let you know immediately. We do feel that as frustrated as you must be, leaving a 1 star review within minutes of initially letting us know there was an issue, and also that you can clearly see that it is not a fault on our behalf, after we had gone out of our way to despatch this for you, is a little unreasonable to be honest.

“Very efficient and competent company. First rate service. I made a mistake in ordering so had to return thermostat. Within 5 days of making my initial order a return was made refund processed and correct item received. Oh if only all businesses were so efficient.”

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Monsterplumb Ltd is rated 4.9 based on 2,089 reviews