Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,080 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

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“Best available price and fast delivery, whats not to like!”

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“Have used Monsterplumb for a number of years now. Always have a good range and good prices. Ordering and Delivery is quick and efficient and items well packed.”

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“Made quite a few orders now. All have been great, no issues with any orders and fast delivery everytime. Prices are very competitive and I will be making more orders in the near future. Thanks”

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“Ordered a commercial oven gas pipe. Delivered next day which was brilliant. I then realised I had ordered the wrong size. Called about organising an exchange as there was no label in the box. Was told as long as the item hadn’t been used. This would be okay. I had to then order the correct part. Which again was delivered the next day. Which was excellent. My only complaints are that the return cost me £8 and I had over £10 pounds deducted from the refund. Which I can only assume was for opening one end of the plastic wrap to see if the item would fit my cooker. The wrap was still on the item and the condition of the item was unused and as it was as i received. Because of these two unexpected costs I would use this company again. Which is a shame as the products, delivery and customer service was excellent.”

Helpful Report

Hi Scott, Thank you for your comments. There were no deductions from your refund for damage, the item was returned in perfectly re-sellable condition. The deduction was for the postage cost paid, £5.99+Vat, not over £10, this is the cost you were charged at checkout to deliver it. We do not pay for returns to come back to us, unless damaged or incorrect etc. for the same reason when it is no fault of our own, this is clearly stated in our delivery & returns policy.

“Good order process. deivered on time.”

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“Great service”

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“Fantastic service!! Great prices!”

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“Great prices with very fast delivery”

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“Excellent service fast delivery highly recommend.”

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“Easy order Delivered on time Kept me informed great service Well done”

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“Great service even in providing a small, inexpensive item. Highly recommend.”

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“Excellent product, first class service and delivery, highly recommended.”

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“Excellent service”

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“Quality stuff . Super fast delivery”

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“Easy to order and fast delivery, highly recommend”

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“So thrilled to source a small plumbing part (a plastic grill in a shower outlet in a wet room floor), instead of having to buy the whole pricey gadget. Cannot overstate how helpful the team were in enabling me to source what I needed although it was not a large, expensive item. Thank You Monster Plumb.”

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“The first time I've ordered materials from Monsterplumb. Fantastic prices and a great delivery service, parcel arrived 2days after placing my order. I'll be back!”

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“I ordered some plumbing fittings from a large range on the website. They were delivered very quickly and were well packaged. This was the second order I had placed in the last month and am well impressed.”

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“Fast delivery, good quality parts. No faults to note.”

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“Amazing products and even better for customer service, I would highly recommend to anybody”

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Monsterplumb Ltd is rated 4.9 based on 2,080 reviews