Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,089 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

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4.9

Based on 2,089 reviews

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

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“Excellent service and great prices cannot fault the service”

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“Great service. Goods dispached same day. Will definatly use again”

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“Apparently your parcel arrived and the delivery driver put a note said he put a note in postbox stating that no one was at home he was lying no note was left ,we were at home all day .The next day, He again tried to deliver apparently the parcel and it was refused again he's lying ,he never came to our house .The following day I telephoned the Depot and told them that I would pick the parcel up myself ,which I did ,leaving my wife at home alone as she is recovering after an operation.The clerk at the depot was not very forthcoming when I related my tale of woe.In fact he could not have cared less. The journey from my house to their depot is about 20 miles round trip, and on the way there i was caught on a speed camera, doing 37in a 30 area .A near perfect end to a great day. Yours not very happy,Bill Knight.”

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Good Afternoon Bill, I am sorry to hear you experienced issues with the delivery. This is the first time you have communicated with us about any issue whatsoever with your delivery, which was carried out for us by DPD. We cannot understand this, as If you would have let us know when the actual issues were happening we could have tried to resolve them for you, and saved you having to collect from the depot. Unfortunately, letting us know 9 days later through a review website, we cannot do a thing about it. We use DPD for nearly all our deliveries, because they are the most reliable next day courier out there, unfortunately there is not a courier out there who is perfect. On this occasion they have let both ourselves and you down with their service, all of your issues stated above are with DPD not ourselves, and we have no control over if the driver lied or the guy not being very sympathetic at the depot, but we will pass these comments on to our DPD account manager for investigation. Again, we can only apologise for the issues you experienced with DPD delivering the order. Best Regards Monsterplumb Ltd

“Monster plumb offered the best prices we could find, delivered on time and everything was in perfect condition. What more could we ask?”

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“Ordered A Drayton Digistat RF3 and receiver. Had the best online price and much cheaper than local store. Received by DPD courier very next day.. Excellent service .. Fitted the part in 10 mins.. works perfectly.. Fantastic upgrade.”

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“Great prices, excellent communication throughout and fantastic delivery time. Thank you”

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“I have held accounts with 2 nationwide plumber’s merchants and neither of them could match Monster Plumb’s prices. The items were in stock and despatched quickly with free shipping. What’s not to like?”

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“Good service will be using again”

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“Excellent price and service. Speedy dispatch, the only downside being quite poor packaging. However, the goods arrived undamaged. Thank you Monsterplumb”

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“I’ve recently bought 2 Myson radiators from Monsterplumb. They have unbeatable price, and I’ve compared lots and lots of shops! Not only that, customer services is amazing! My delivery was delayed and Monsterplumb promptly contacted their supplier to chase it up and they followed it up closely until the radiators were delivered. They even gave us a 10% refund as an apology for the delay. I highly recommend using Monsterplumb! :)”

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“Excellent service ordered before 2 pm arrived next day”

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“Drayton trvs. Best price by far. Quick next day delivery. Having not heard of Monsterplumb before I was unsure of such a good deal being offered. Should not have worried at all, everything was perfect. Will definitely use again and will recommend to friends.”

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“No Problems parts in stock and arrived prompt”

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“Way cheaper than B&Q and my TRVs arrived next day at the scheduled time. Couldn't fault the service and would use again.”

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“Everything was great but I found the shopping basket kept deleting items so I am now without pipe clips which is frustrating, could have sworn they were in the basket when I checked out!!!”

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“Central heating programmer ordered delivered as required and quickly via DPD.”

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“Ordered replacement thermostatic valves. Best price and fast delivery.”

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“As a Heating engineer that uses consumables like they are going out of fashion, Monsterplumb is an absolute god send. Perfect products at very very competitive prices, what more could we ask for. Keep up the great work 👍🏻”

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“Monsterplumb needed to order a radiator in from the manufacturer but the first 2 (to them) were delivered damaged. I was kept up to date with their problems/progress and was impressed with their communications. The radiator and velves (all at very competitive prices) arrived by DPD exactly as promised. Totally recommend.”

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“Goods despatched and delivered in a timely manner and intelligently packaged. Competitive prices too. Thank you.”

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Monsterplumb Ltd is rated 4.9 based on 2,089 reviews