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Mogo Direct Reviews

4.6 Rating 656 Reviews

91 %

of reviewers recommend Mogo Direct

Company Reviews

Product Reviews

4.6

Based on 656 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Mogo Direct 5 star review on 6th November 2022

Mogo Direct 5 star review on 27th October 2021

Mogo Direct 5 star review on 10th January 2021

Mogo Direct 5 star review on 1st June 2020

Mogo Direct 5 star review on 14th May 2020

Mogo Direct 4 star review on 5th March 2019

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of product very good (banqueting chair) Communication regarding delivery date very good. Only negative was that it was agreed that I would be contacted half an hour before delivery so i could get to the delivery point- this didn't happen and I was only called on arrival.”

Posted 1 month ago

“Easy ordering process and fair pricing. Only reason not given 5 stars was from a managing expectations angle and is probably being over-pernickety but the confirmation email said I would be contacted by the dispatch team about delivery "to arrange a suitable delivery date with you". The next thing I received was an early morning text direct from DPD that the delivery would be made that day which luckily tied in with my plans so wasn't a problem, but it could have been. I would certainly use them again, it's just that I'm a stickler for businesses/people doing what they say they're going to, otherwise don't say it!”

Posted 3 months ago

Good morning, Thank you for taking the time to provide feedback for Mogo Direct We are delighted to hear that you found our ordering process easy and our pricing fair. We appreciate your feedback regarding the confirmation email and management of expectations around the delivery. We apologize for the inconvenience caused to you. Customer satisfaction is our utmost priority and we understand the importance of honoring our promises. We appreciate your understanding and would like to assure you that we will use your feedback to work towards improving our process going forward. Thank you once again for choosing Mogo Direct. We look forward to serving you in the future, and please do not hesitate to reach out if you have any further feedback or queries. Warm regards, The Team @ Mogo Direct.

Posted 3 months ago

“Loved the chairs I ordered. Good price, p and p reasonable too, delivery info was good and kept me informed.”

Posted 5 months ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 4 months ago

“Found items on website (table racks) at a very competitive price. Emailed the company as wanted to be invoiced rather than paying upfront. Prompt response and order taken and confirmed. I did then have to chase the company as heard nothing for a few days. However, prompt response again and delivery arranged. As requested, the driver rang me when he arrived at the premises as there was no-one on site and I walked down to sign for items. Overall, very satisfied with the service and the goods delivered were as expected and of good quality.”

Posted 7 months ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are absolutely delighted that you are happy with your order and the service we provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 4 months ago

“The order was delivered very quickly and on time. There was an item missing from the order but it was delivered promptly the next day.”

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Good supplier - was able to buy a single chair rather than a set of two or four as per rival companies and price good. Communication also good and delivery was on expected day. Tracking would be useful - the Shop app suggested didn't work, needing a tracking number. Also chair not well packed though thankfully undamaged.”

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. We have, of course, taken note of the feedback you have providing regarding delivery tracking and packaging - thank you. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day and holiday season ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Very easy to order delivered several days after promised delivery.”

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order but apologise for the delay in delivery. We will use your feedback to improve our service going forward. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Seema who we dealt with was excellent. Kept us informed. There was a delay in delivery caused by some internal communication issues - but Seema kept us informed”

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are pleased that you are happy with your order and with the service received. We apologise for the delay with delivery and sincerely appreciate your patience throughout the process! If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“I don’t normally write reviews but I was really impressed with Mogo after I received a delivery date that was going to be too late for me. When I contacted them (on a Sunday) by email they immediately rescheduled the delivery for an earlier date. This really helped me. They could improve their website by giving an estimated delivery date when you order, to avoid the above happening. Overall very impressed with their service.”

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and with service received. We have, of course, made note of your feedback and will be working towards adding accurate lead times to our website. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“We purchased Comfort 28 Folding Chair Bundle - 28 Chairs & Trolley. Whilst the chairs are perfect (we used them all today for an afternoon tea), the trolley is not big enough for 28 chairs and only securely holds 24. As soon as we move the trolley, the 7th chair on each of the 4 racks topples off! I feel like the trolley was not designed for the 28 chairs it comes with or we've been sent the wrong trolley perhaps?”

Posted 2 years ago

Good evening, Thank you for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are sorry to hear of the difficulties you initially experienced with the trolley. We understand, however, that this was investigated and a conclusion was reached that when correctly loaded, the trolley comfortably held all 28 chairs. We have since received a repeat order from you for the very same bundle, and we are genuinely thrilled and grateful that you chose us once again - thank you. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. We look forward to working with you again! Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Great product at a reasonable price. Would have liked a bit more information on when my table was despatched and an estimated delivery date. But as soon as I wrote to customer service they came straight back to me.”

Posted 2 years ago

Good afternoon, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are really pleased that you are happy with your order and will of course use and enjoy it for a long time to come. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Well pleased pitty about the delivery delay it knocked you from 5 star to 4”

Posted 2 years ago

Good morning, Thank you for your order with Mogo Direct, and for taking the time to leave us a review. We are pleased that you are happy with your table and chairs, and hope you will use and enjoy them for a long time to come. We have noted your feedback regarding delivery and hope to resolve this issue ASAP to avoid any further incidents/delays. Our sincere apologies for the inconvenience caused on this occasion. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order and wishing you a very Merry Christmas! Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“On of the chairs has a defect in the material two lines running through the cloth,not great.”

Posted 2 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are sorry to hear of the issue you have experienced - your chairs should have been delivered in brand new condition. Should you wish, please do send us a photo of the defective chair via email [customerservices@mogodirect.co.uk] and we can look into sorting this out for you. Thank you for your comments & feedback. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful holiday season ahead. Warm regards, The Customer Services Team Mogo Direct Limited

Posted 2 years ago

“Giving 4 due to problems of transport/supply chain and checks from us not reaching to company. Contact with Seema Ramanui has been friendly and flexible.”

Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review. We are pleased that you are happy with your order - your custom is greatly appreciated. We are sorry to hear of the issues faced with the delivery, and we will look into this going forward to improve our overall service. Thank you for bringing this to our attention. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Very satisfied with the ordering process. The product, a folding table, appears to meet my needs, but I have not yet used it. I would have liked a more precise delivery time e.g. am or pm. When I called to try to get this information, the person i spoke to did all she could to help me.”

Posted 2 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the service and product provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your custom and wishing you a wonderful week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 2 years ago

“Terrible delivery - delivered to the wrong address despite 2 or 3 advisory messages. Other than that, very happy with the product”

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with you order. We are sorry to hear of the issues you have experienced with delivery - we will take this on board and feed back to our couriers. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your custom and wishing you a wonderful week ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 3 years ago

“Excellent customer service provided by Seema. I would now like an update on the delivery timeframe”

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the service and product provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your custom and wishing you a wonderful weekend ahead. Warm regards, The Customer Services Team Mogo Direct Limited

Posted 3 years ago

“12 day delivery disappointing but otherwise everything fine.”

Posted 3 years ago

Good evening, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the product. We have noted your feedback regarding the delivery time, and will of course work to improve this. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order; wishing you a wonderful weekend ahead. Warm regards, Customer Services Team Mogo Direct Limited

Posted 3 years ago

“Delivery was very quick”

Posted 3 years ago

Good afternoon, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order; wishing you a wonderful Sunday ahead. Warm regards, Customer Services Mogo Direct Limited

Posted 3 years ago

“Excellent service from Daniela who took my order and arranged for it to be delivered on 30.9.20 when I knew I would be at home. Unexpectedly it arrived on 29.9. when I was out and it was left with a neighbour so I was unable to check the packaging, as requested. The packaging was damaged (photo submitted) but there was no damage to the table. All this reported to Daniela who was patient and helpful throughout. Instructions sheet would have been helpful. Never used this company before but chose it because I could order over the phone.”

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us a review. We are really pleased that you are happy with the product and service provided. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Thank you again for your order. Warm regards, Customer Services Mogo Direct Limited

Posted 3 years ago

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Mogo Direct is rated 4.6 based on 656 reviews