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Mogo Direct Reviews

4.6 Rating 658 Reviews

91 %

of reviewers recommend Mogo Direct

Company Reviews

Product Reviews

4.6

Based on 658 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mogo Direct:

Mogo was set up with one very simple aim: to offer the best value, high-quality flexible furniture, combined with the best level of customer service possible.

Our customers range from community centres, leisure centres, galleries, art centres, schools and Churches, to homes and offices. In short, any flexible space that has more than just one use.

Visit Website

Phone:

01442 233 384

Email:

hello@mogodirect.co.uk

Location:

9 Maxted ParkMaxted RoadHemel HempsteadHertfordshire
Hemel Hempstead
HP2 7EP

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Mogo Direct 5 star review on 16th February 2023

Mogo Direct 5 star review on 6th November 2022

Mogo Direct 5 star review on 27th October 2021

Mogo Direct 5 star review on 10th January 2021

Mogo Direct 5 star review on 1st June 2020

Mogo Direct 5 star review on 14th May 2020

Mogo Direct 4 star review on 5th March 2019

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“late shipment.”

Posted 3 months ago

Good morning, Thank you very much for taking the time to provide your feedback on your experience with Mogo Direct. We appreciate your input and apologise for the inconvenience caused by the late shipment. At Mogo Direct, we strive to ensure that our customers have a seamless and positive experience throughout their journey with us. We understand that timely delivery is crucial and will work to ensure that this issue doesn't affect our customers going forward. Once again our apologies for any inconvenience caused. We hope to have the opportunity to serve you better in the future. Thank you for choosing Mogo Direct. Warm Regards, The Team @ Mogo Direct.

Posted 3 months ago

“I haven’t received the fold up desk and chair delivery should of been on 29th July and I worked from home that day. I phoned on Friday evening and left a message so hopefully will be told why my order didn’t turn up.”

Posted 1 year ago

Good morning, Thank you very much for your recent order with Mogo Direct. We appreciate your custom and thank you for taking the time to leave us a review. We are sincerely sorry that the delivery of your order was delayed, and will of course use the feedback provided to improve our service going forward. Our sincere apologies for the inconvenience caused. If there is anything we can do to help going forward, please do not hesitate to get in touch at any time. Wishing you a wonderful day ahead. Warm regards, The Customer Services Team @ Mogo Direct Limited

Posted 1 year ago

“Not yet delivered”

Posted 3 years ago

Good morning, Thank you for your order with Mogo Direct, and for taking the time to leave us your feedback. We're of course sorry to hear that you're not completely satisfied with the service you've received but we are currently working with reduced staff levels owing to the current virus situation. We understand that your order has now been delivered. We do apologise for any inconvenience caused, and will use the feedback provided to improve our service going forward. We hope this helps and if there is anything further we can do, please do get in touch. Thank you again for your order. Kind regards, Mogo Direct

Posted 3 years ago

“I haven't received my order yet - despite it being scheduled for delivery on Friday 18th...”

Posted 3 years ago

Good morning, Thank you for your recent order with Mogo Direct, and for taking the time to leave us your feedback. We are sorry to hear that delivery was not made on Friday 18th as initially scheduled. However, I can see that Daniela has emailed you on Monday 21st to update. We apologise for the delay and subsequent inconvenience caused and will of course use your feedback to improve our service going forward. Thank you for your patience and understanding in this matter. If there is anything further we can do to help going forward, please do not hesitate to get in touch at any time. Warm regards Customer Services Team Mogo Direct Limited

Posted 3 years ago

“Totally not happy I haven’t received my goods tried to contact you by phone left a message no response. Sent email no response.”

Posted 3 years ago

Hello, Thank you for your feedback. We're of course sorry to hear that you're not completely satisfied with the service you've received but we are currently working with reduced staff levels owing to the current virus situation. I have spoken to the factory this morning regarding your order for Eco stacking chairs, who have confirmed your order is being dispatched this week. We hope this helps and if there is anything further we can do, please do get in touch. Kind regards, Mogo Direct

Posted 3 years ago

“Ordered on next day delivery 1 week ago. Still no sign of item, no emails received other than the invoice and no response from Mogo when trying to find out where my order is. Very disappointed.”

Posted 3 years ago

Good afternoon, Thank you for your order with Mogo Direct, and for taking the time to leave us your feedback. We're of course sorry to hear that you're not completely satisfied with the service you've received but we are currently working with reduced staff levels owing to the current virus situation. We understand that your order has now been delivered. We do apologise for any inconvenience caused, and will use the feedback provided to improve our service going forward. We hope this helps and if there is anything further we can do, please do get in touch. Thank you again for your order. Kind regards, Mogo Direct

Posted 3 years ago

“Failed to deliver the chairs on time. Still not been delivered. Hopefully we will get them soon.”

Posted 4 years ago

Dear Customer, Thank you so much for taking the time to leave us a review about your experience with Mogo Direct. We are so sorry for the issues we had in delivery, and we will, of course, work to improve this going forward. Our apologies for the inconvenience caused to you. We will be taking this up with our carriers to gain an understanding of what's happened - and we'll be in touch with you in due course to update you. Once again, we are mortified that this has happened with you - and we apologise for the inconvenience caused to you. I'd like to take this opportunity to thank you for choosing Mogo Direct nonetheless and I'd like to assure you that we will work towards resolving the issues you've experienced. If there is anything further I can do to help in due course, please do not hesitate to contact us at any time. Warm regards, Seema @ Mogo Direct

Posted 4 years ago

Good afternoon, Thank you for your order with Mogo Direct, and for taking the time to leave us your feedback. We're of course sorry to hear that you're not completely satisfied with the service you've received but we are currently working with reduced staff levels owing to the current virus situation. We understand that your order has now been delivered. We do apologise for any inconvenience caused, and will use the feedback provided to improve our service going forward. We hope this helps and if there is anything further we can do, please do get in touch. Thank you again for your order. Kind regards, Mogo Direct

Posted 3 years ago

“We invited 3 suppliers to provide quotations for tables, chairs, stage and trolleys for our new village hall. We decided not to go with Mogo Direct because on close inspection of the quotation I noticed that VAT had been added on to some items twice! I pointed this out and gave feedback to customer services. We did receive an apology but we then decided to go elsewhere for the items. One week later we received from Mogo Direct 2 spam emails with links to 'WeTransfer' files. Only after I questioned why we had received these emails, Mogo Direct responded with the message 'Please note that this IS A SPAM message and I strongly advise that you do not open any files, and delete this email IMMEDIATELY'. These actions do not exactly inspire confidence in Mogo Direct. We certainly won't be using them.”

Posted 5 years ago

Dear Customer, Thank you so much for your enquiry with Mogo Direct and for taking the time to leave us a review - we really appreciate your feedback. We are really sorry to hear that you were dissatisfied with the service provided. We appreciate that human error can be cause for frustration but having realised our error in the VAT calculations, your quotation was rectified within a matter of minutes and sent straight back to you. We like to think that this is an attentive and dedicated service but again, we understand that you do not feel the same way and apologise for the inconvenience caused to you. With regards to the spam emails you've received, unfortunately there are issues beyond our control and we can only apologise for the 2 unwanted emails you have received. Our sincere apologies for the intrusion. We are pleased that you have now placed an order elsewhere and been able to source the items you wanted and needed. Once again, our deepest apologies for any disappointment caused to you from our end. Thank you once again for your time and best wishes going forward. Seema @ Mogo Direct

Posted 4 years ago

“Pre-sales support was really outstanding but it took the warehouse three attempts to ship the complete order. This meant inconveniencing somebody three time to be up very early in the morning to sign for deliveries as well as organizing people for unpacking on three separate occasions. I would have think twice before recommending Mogo because of the logistics issues.”

Posted 5 years ago

Dear Mr Spillane, Thank you so much for your order with Mogo Direct. We are delighted to have had the opportunity to work with you and of course appreciate that you have taken the time to leave us your thoughts feedback - thank you so much. We would like to start by apologising for the error that was made on the logistics side of your order. We can appreciate how inconvenient, frustrating and disappointing this must have been for you, especially considering you had made yourself available to take delivery. We would like to assure you that this does not happen often at all, but we are mortified that it has happened on this occasion, with you. We will look into this and ensure going forward that all deliveries are made in a timely manner and as agreed with our customers. Our sincere apologies once again. We are relieved that the situation has now been resolved and you've received your items, but we are really sorry for the inconvenience caused to you. If there is anything at all we can do to help going forward, please do not hesitate to get in touch with me directly at any time. We do hope that you'll enjoy your beautiful new chairs for a long time to come. Again, thank you for your patience and understanding, and our sincere apologies for the errors made. Thank you so much for your order. Best wishes, Seema @ Mogo Direct

Posted 4 years ago

“Good morning, We arranged a date for delivery and it didn't come. I requested to my work to work at home on Friday 14th only to wait this delivery. I called to Mogo at 17h on Friday and no answer. As I'm not able to request another day to wait for the delivery could you please make a proposal to deliver the table? I'm able to be at my place from Monday to Friday after 19h or the weekends. Thanks in advance for your understanding, Regards, Juan”

Posted 5 years ago

Dear Mr Rosero, Thank you for your order with Mogo Direct and for taking the time to leave us a review - we really appreciate your feedback. We are really sorry to hear that delivery was not made on as agreed. We appreciate how frustrating and disappointing that must have been especially considering you had made yourself available to take delivery. We would like to assure you that this does not happen often at all, but we are mortified that it has happened on this occasion with you. We will look into this and ensure going forward that all deliveries are made in a timely manner and as agreed with our customers. Our sincere apologies once again Mr Rosero. We are relieved that the situation has now been resolved and you've received your table, but we are really sorry for the inconvenience caused. If there is anything at all we can do to help going forward, please do not hesitate to get in touch at any time. Thank you once again for your order. Best wishes, Seema @ Mogo Direct

Posted 5 years ago

“Table arrived damaged ....but was replaced within two days first class service”

Posted 6 years ago

Dear Mr Gough, Thank you so much for taking the time to complete our feedback survey. We are really pleased that we were able to get a replacement table quickly sent out, but would like to apologise for any inconvenience caused by delivery of the damaged table and also the subsequent delay. We'd like to assure you that we take our customers' views very seriously and will endeavour to ensure this does not happen again. Thank you once again for your order with Mogo Direct and if there is anything further we can to to assist you in due course, please do not hesitate to get in touch at any time. Warm regards, Seema @ Mogo Direct

Posted 6 years ago

“I've booked a day off especially to receive my delivery and it never arrived on the day. I've stayed in all day for absolutely nothing. I've lost a holiday too! I tried to call the office a hundred times but no one ever responded. Absolutely appalling service...”

Posted 6 years ago

“Over the phone/internet sale went smoothly but delivery was a nightmare. Order was placed for some round tables (in stock) Tuesday morning for a next day delivery and email confirmation was received. We had a big wedding all day Saturday and needed to get the room prepared early as per bride and grooms request. Nothing arrived Wednesday so I phoned Thursday morning to be told there was an issue and it would be later that day, still nothing. Phoned Friday morning to be told it would be with us by 2pm. 2pm came and passed still no delivery, getting quite worried now as the bride and groom were pressing to see the finished room and we still had no top tables. I phoned Mogo who were very helpful but had been told by the courier that the delivery would not get delivered today as the delivery driver had a doctors appointment and had to finish early!!!! At this point I got the number of the courier (logistics company (M+H Logistics) from your helpful member of staff and spoke to M + H Logistics ltd Dundee directly. They confirmed the delivery (now 3 days overdue) would not be delivered until tomorrow at the earliest but the delivery was in their yard and I could collect. On arrival at their yard (40 mins away) I was told the package was not actually there but still on the back of a truck in a Garage/Workshop on the other side of Dundee (15 mins away from Depot). I managed to collect the tables from the back of the truck whist it was in the workshop and then head back to the venue. A massive inconvenience due to the fact I had a lot of work to do for the wedding which was delayed due to this. Your staff were as helpful as they could have been (no complaints) but I have lost faith in ordering from you as the delivery was such a nightmare. Shame!”

Posted 6 years ago

“Everything! It would be easier to say what went right which were the bits I was in control of! No confidence in the company's ability to respond to queries in a clear and helpful manner. The incorrect items were delivered one week ahead of schedule without prior notification. It's a devil's job trying to get them taken away and the right items re-delivered. They have asked that I speak with their manufacturer's directly to resolve myself. Outrageous. Having asked to speak with a Manager, there is no one available. Avoid ordering with this company until they sort themselves out. Good customer service is vital as there is a lot of choice out there.”

Posted 7 years ago

Thank you for your feedback. We completely agree that customer service is vital and we pride ourselves on providing this (you will see many other reviews that attest to this). Your order for meeting tables was fulfilled directly by the manufacturer and unusually they did deliver earlier than requested so they agreed to collect them. The reason for asking to speak with the manufacturer was so that they could help talk you through labelling up the boxes to be returned as this is not a process that is handled by us. We're sorry that you have not been satisfied with the service you have received but we will continue to look after your order for you until you are satisfied. Please do contact us if you need any further help.

Posted 7 years ago

“We do not have our chairs yet.”

Posted 7 years ago

Mogo Direct is rated 4.6 based on 658 reviews